Topic: This ordeal
1 - The cost of the job was almost twice what I was expecting and had agreed to.
2 - There are numerous problems with the car that need to be addressed.
3 - There has been a perceived degradation of my issues and integrity which has been caused by your “reasonable” offer.
4 - Your reluctance to accept responsibility and your avoidance of important points.
I have listed my prime concerns above. My primary objectives are:
-To have the car operating properly at no cost to myself.
-To have a reduction of my bill in line with the original quotation, and to be reimbursed for any consequential costs
-To get You/Prolex/Tony to accept responsibility.
1.
I should have stated my dissatisfaction over your claimed bill immediately. I carry the risk of making myself appear to be looking for new excuses to complain. Obviously we know that this is not the case. I am not happy at the amount of money that Prolex have asked me for, and I am embarrassed to be aware that some people may think badly of my mentioning it so late. I would like to justify my reasons for it, as I felt harassed and was afraid my car would be held to ransom. I have mails supporting my claims that my initial funds are 7000 pounds, and I have sent many mails requesting information on funds. I have also stated that, before every thing has been done to my car, that I would accept this as long as funds are OK.
2.
I will list all the faults that I am aware of, and would like to know how you will deal with all of the mentioned faults.
-Scratch behind left rear door
-Mesh loosening
-VIOLENT juddering when engine is cold, worse when weather is cold.
-Noisy exhaust, I remember requesting a stealthy exhaust.
-Brakes wobbeling
-Clocks not as promised, with glitch in the bottom of speedo, faulty speedo-reading, fuelgauge not working, black has faded badly behind warning lights, bottom right part of dash is too high and shows the lights in the back.
-Fuses blowing on heated seats, 3 fuses have gone now.
-TRC suddenly stopped working
-AFR gauge not fitted
-shiftlight not fitted
-cluttering sound from rear axel when going over speed bumps at low speed
-Scratches on steering-column that don’t wipe off
-Scratch in front bumper
-Clutch slipping when turbo kicks in, was not the clutch changed?
I would like to point out that no road test was offered me, and that I was not told that it was needed. I was also told that the car had done serious mileage due to roadtesting, if that is not the reason I would like an explanation of why my mileage has gone up by 2500 km. I am well aware of dyno-testing etc, however that sounds like hard testing to me.
3. I want to be reasonable about the situation, are you aware that I am legally entitled to go elsewhere to have the problems resolved if I am concerned about the capabilities of Prolex? I am considering my options now, as I am concerned over the issue of adequate insurance and a valid driver licence. Please provide proof of a valid Motor Traders Insurance policy and a copy of the drivers license of anyone that will be driving my car. I feel this is an entirely reasonable request, and I am entitled to refuse to bring my car back to the UK if I am not happy about these two issues. Are you prepared to guarantee that Tony does not drive in the same manner that I have video evidence of, as I am concerned for the safety of my car and of other road users.
4. It would be good to get an admission or an apology from you guys that you as a matter of fact are wrong.