alluny

REPENTANT

RETORT (sorry it took so long)

Thankyou, Just checked the mot certificate and it had an advise that rear nearside caliper slightly sticking.... so that will be it then. Can these be freed up by cleaning or is the only resolve to replace? Please advise, and again how tricky is this to perform A

Please can someone advise.. Am getting slight judder when breaking and it feels like it is from the rear of the car. Have had new discs and pads on the front a while ago, but this has only recently started. Am thinking off changing the rear discs and pads. Itfeels like a warped disc! At slow speed it seems to be grabbing... ANY THOUGHTS How tricky is this job and does it require any special tooling to remove the discs and calipers Lexus parts are probably best but has anyone any info on pattern or performance parts Regards A

Confused.com That could be the way to go, puts you in the right ballpark. I am with RAC underwritten by N/union... with a 22 year old on the policy. £320 with protected NCD (claim just resolved) Didnt think that was too bad

Tiffen, Am I being offered a free service?

Thanks for your comments, The car is back looking very nice, they spent 6 hrs cleaning it. They have got it right now (few niggles but hey its a 6yr old car!!!!) but I would think twice about using them again. They have issues with their bodyshop contractor which I am sure they will/have put right. I have been offered £150 compensation for my trouble (not quite the free service) Am waiting a Forum response from LSM

Hearsay may have been better terminology. Just a bit fed up with the whole situation really!

Well thanks for your kind comments Dj but they are all spaculation on your part. The facts are that the vehicle was repaired 3 times to make it right. taking 6 weeks not 2 as promised. The quality of the work was poor and the vehicle was not even looked at by Lexus before I arrived to collect it. Each time other problems were added, (new paint masking is not down to previous repairs !!! is it?) I didnt expect this sort of work from Lexus.

I must retort Regarding the "The case regarding 'Mr T' is perculiar in that every issue he had was brought to the bodyshop attention at different times rather than addressing every issue the first time the car went back. It has also been established that there has been a previous repair to the vehicle resulting in part of the customers issue. The bodyshop put this right at no cost to the customer." The facts are, the vehicle was presented to me with such glaring faults the first time that it wasnt a case of anymore than rejecting the car for a bad repair. Not replacing the windscreen, overspray everywhere, paint splashes on the seats, dashboard and steering wheel. Vents full of white dust... paint shrinkage aroung the aerial. General bad quality of all that had been touched. At that stage I felt that enough was enough. Things hadnt been done that should have been and only BIG issues were highlighted. The second attempt to give me back the vehicle highlighted all the other problems that were minor in comparison to the glairing first time faults, but still making it obvious that a repair had been done on the vehicle. Other faults were also added in facilitating the "making good" of the 1st repair and original faults not put right. The third attempt, only had a minor problem of the roof infill strip not actually secured and the paint on it all cracked, probably due to the fact it had been on and off quite a few times by this stage. As for a previous repair yes it may have had, but having nothing to do with the faults that were complained about. These were all manufactured by your outsource bodyshop. As for the offer of a FREE SERVICE this has not happened as of yet But I am sure it would be greated in the manner it is offered. I will keep this website posted of any developments Back to you TIFFEN

DESIRE

Have had a verbal apology but thats about it. But also didnt like the the accusation that I was trying to get my access waved by rejecting the vehicle. Lexus car looking how it should or £300, bit of a no brainer really. I am actually very angry now, and the more I think about it the furthur I want to take it.... Bad customer service at Lexus Bromley

ENGLISH

Rob, you have summed it up they dont seem to give a toss.. maybe its because its a 2001 IS200, and not a £30K new one. Or do they treat everyone the same. I will take the car back if it is ok, pay my access. Then pursue compensation but would advise care when using this dealer!

The reason I bought a IS200 is because they look so good, and always wanted one, the reputation and reliabiliy were also a bonus.. And the fact they have won the JD power survey for the last two years as a good omen. So when some toerag decided to run over my car I insisted that my insurance company use LEXUS BROMLEY to repair it. At no point until it came back was I aware or informed that is was being sub contracted out to some "lexus Approved" Cowboy outfit. I work in the automotive quality sector and could have got the job done quicker and better myself. My insurance company have been stung for the fat end £4000. I think they may have something to say about this too. As for compensation........ I have asked and been informed why I needed compensation as my car will be repaired and I should be happy with that! It was also implied(actually said ) that I was only being fussy so I wouldnt have to pay my access. How rude.... at that point I terninated the conversation and will pursue it with more fitting parties within Lexus What are your thoughts on their attitude.

Yes have had a car for the whole time, a 3 door fiesta, not quite what I had expected or needed. but it was meant to be for a couple of weeks. IN hindsight would have taken pictures but as you know in these things it goes on in dribs and draps, then the next thing it a month later and still havnt got your car back. To be honest the car is nearly right and I am sure it will be ok when they deliver it tomorrow. Its just the attitude and way things have been done that is getting my back up. I cant put into words the vision that met me when I first went to pick the car up, it was just so bad. And to compound this LEXUS BROMLEY were actually happy with the work that had been done and couldnt understand my shock. The more I think about it the angrier I get.

Am taking it further up the ladder in Lexus as at the dealer they really dont seem bothered, even to the point that the sales manager said "I looked at the car and would have been happy to put it on my forcourt" I do feel their perseption of good enough and my perseption of RIGHT are a million miles apart. I could go into details of the problems but it would take forever.

Yes I am aware of the insurance access and required to pay it, but they have offered me no inclination or suggestion that they would be prepared to give me anything for my inconvienece. The main issue is the shoddy workmanship that they were prepared to give back to a customer and deemed acceptable. It was probably the worst bit of bodywork repair I have seen. Overspray, inclusions, masking lines etc Not a good advert for anyone, let alone a prestige car dealership.

Where do I start! Ok at the begining would be as good a point as any. My lexus is200 went into Lexus Bromley for bodywork repairs on 20th August and they said they would require it for 2 weeks due the the repair required, The car has been allegedly ready 3 times since then, today being the 3rd time. The quality of the repair has been from disgraceful to nearly right, but still not acceptable. The car should be ready on the 5th Oct. So that is 6 weeks! Lexus Bromley do not have there own body shop and put there work out to a Lexus approved repairer, not something that is advertised or mentioned by the Dealership. The repair to my vehicle is through my insurance company with an access to pay. Lexus Bromley have offered me no compensation for my inconvience or much of an excuse as to why it has been such a poor quality repair and has taken 4 attempts (thats if it is right tommorrow) to finish the repair. Has anyone had any problems with this "dealer" or could offer any advise I had expected them to wave the access as a sign of good will for all the hassle, but alas no. This is my first dealings with a Lexus dealer and is far from what I would have expected. What a nightmare

Well Goodyear have a30% discount going on at the mo, so I think its a deal its a steal. Got to save some pennies to get the geometry set up...... Thanks

Think that was the GS-D2, the D3 have been reinforced and The Goodyear GSD3 tyre has been voted number one tyre in the market by Auto Express magazine. Blackcircles.com say We agree that this tyre is one of the best all round tyres on the market. With its V shape tread this tyre is built for performance first and everything else second! This tyre is leading the way in technology with its OneTRED design combines three distinct patterns in the tread design to enhance dry and wet performance. Our customers report that the life they get out of this tyre is above anything they had previously expected. Alternatives for the Goodyear Eagle GSD3 F1 would be the Toyo Proxes T1-R or the Michelin Pilot Sport.

So gentlemen/ladies Are the Goodyear Eagle F1 GS-D3 good tyres then? Will also sort the setup of the geometry.

What should i do regarding setting up the wheel alignment then, it does eem to have worn on the inside edge of the front offside tyre, (michelin pilot sports) 20k covered though

I need a new set of tyres for my IS200, Have been looking at the Goodyear Eagle f1 what do you guys think of these. Have been offered them fitted balanced and tracking done for £380 for 4. Let me know

So no one knows then? :P :P