MaLexIS

Hi, My car is currently at Lexus Coventry, looks like a HG job, coolant sprayed over engine etc. The car is nearly 8 year old (2007), but only has 74000 miles on it. Fortunately (I hope!), I purchased the Lexus extended warranty in Dec 2014, I've had the VSC issue (DPF changed under warranty) recently had a water pump replaced under warranty (the symptoms looked to be the same i.e. coolant sprayed over the engine), and was sort of expecting this issue to crop up. I bought the car under the used approved scheme from Lexus Bolton with 30k miles on it, first three service stamps were from an independent, but I have had it maintained by Lexus since I have owned it. There should be no grounds for Lexus to challenge paying the bill, I'll keep the forum posted with my experience.

Hello All, Lexus ended up replacing the DPF in my 'Check VSC' case, they said it was clogged due to a lot of short journeys. I never had an issue with the temperature gauge going up, but did have coolant residue around the fan and radiator etc, but the coolant was not discoloured in the tank (bright pink). The DPF was replaced in Jan 2014 and approx. 6k miles on there are no issues. I get the revs up on slip roads/motorway as advised by the dealer. Coolant colour is fine and no sign of burning oil. Fingers crossed. MaLexIS

Agree Silver Arrow - limp home mode kicking in on the motorway is a scary experience, it's the first time it has happened to me (owned the car just over 3 years, it has 60k on the clock), got anxiety about it happening again! Lexus have called me apologising for challenging the repair, they have approved the repair under warranty at Lexus Coventry for next week. Shouldn't of had to go through these issues when having purchased a Lexus extended warranty. Hopefully this will address the issue. I'm looking to replace the vehicle at the end of the year. Prior to this incident and the associated issues, I was intending on getting the new IS (under the approved used scheme again), but not so sure now.

Never mind when you are out of warranty, even with extended warranty Lexus challenge repairing this common Check VSC P2002 error code fault. My car was subject to a 'VSC Check' warning on Sat 4th Jan 2014, with my wife and kids (7 month old and 3 year old) in the car, and it went into limp home mode just coming off the motorway. Lexus Roadside Assistance were called and got the car running again. I took the car to Lexus Coventry on Tues 7th Jan 2014 and was informed of what the issue was, with a full breakdown of the issue discussed and the parts/repair required. I was told to bring it back on Thurs 9th Jan for repair under warranty. I was subsequently told today (8th Jan 2014) that as the fault codes had been erased (by the AA that Lexus Roadside Assistance had sent) the work cannot be authorised under warranty, as Lexus procedure dictates that the fault codes from the specific car (collated information) have to be provided. The issue is well known to Lexus and very common, with a significant number of cases detailed on this and various other forums, yet I am in a position in which I have to wait for the fault to re-occur before I can get anything done about it. I have serious safety concerns about the safety of my family when my wife or I may be driving them around, as when it last went into limp home mode I lost power immediately when on the motorway. This was a frightening experience and having to drive the car around waiting for the fault to re-occur causes me great anxiety. A loyal customer, both from buying an approved used vehicle form Lexus to all service and aftercare being undertaken by Lexus (even wipers), I am dismayed at my treatment and the distress Lexus, specifically the procedure it applies in this case, is subjecting me to. The dealer has confirmed that they know what the problem is and wish to undertake the work, but Lexus warranty procedures are inhibiting them from completing the necessary repairs. I called customer relations who directed me back to the dealer, who have clearly talked me through the procedure and I have subsequently called customer relations back again with the intent of making a complaint. At this point the advisor asked if I had contacted the AA in ref to this matter, I think she was trying to deflect the blame, my response was why, when she previously said a fault code from the recovery company was not valid! Anyway, I purchased Lexus Roadside Assistance with my warranty and not AA, and as Lexus choose to outsource to, or rely on, the AA that is up to them and the responsibility in my eyes sits with Lexus! She subsequently said she will pass the case to a case manager and provide an update soon, but she stated that this did not mean anything will get done! I'll keep you posted. Very dissatisfied at this stage.

Never mind when you are out of warranty, even with extended Lexus warranty on my 2007 Lexus IS220d, Lexus challenge repairing this common Check VSC P2002 error code fault.

Thanks for the feedback, much appreciated. I am buying the car from a franchised dealer, and it comes with a 1 year Lexus warranty in addition to the other approved used benefits. I went with a main dealer in Bolton, as my wife will be using the car to ferry our 7 month old baby around, I thought it best to pay the bit extra and go with an approved used car as opposed to a purchase from a car supermarket. Thanks again

Hi there, I am a new member and have just put a deposit on a used Lexus IS220D (Registered Mar 2007) in black with an immaculate interior (even though it's beige fabric), from a franchised dealer. Was wondering about a couple of things; 1. We've got a 7 month old baby, so is the beige fabric as hard wearing as the salesman has made out? 2. There seem to be a large number of stone chips on a car that has only covered 32000 miles, and the visibility of marks all over the front bumper and car in general, which the dealer said they would rectify to the best of their ability before collection. I know it's black, but is there a white primer undercoat that makes them so visible? 3. The car is an ex-lease vehicle which lacks a Lexus service history, the book is stamped by an independent. Should I be concerned? Is it typical for Lexus franchised dealers to sell ex-lease cars without Lexus stamps in the service book? I called the independent garage who verified that they serviced the car to Lexus specification. Not sure if I am being too picky, but it seems like a good deal (decent money for part ex and the car is working out to a total of about £10,500, it was initially advertised for £11,000 ). Any feedback would be welcome as I am due to pick the car up next week. Thanks in advance for any advice/comments.

Hi there, Found you through google when trying to get info on the Lexus IS220D. Cheers