I like your Avatar - :P
Customer Service
In customer service, as in everything we do, Lexus aim high. From the moment you walk in the Lexus Centre, the Lexus experience begins - and it doesn't end once we've sold you a car. Far from it. For as long as you are a Lexus owner, you can rely on ongoing, personal treatment and the utmost professionalism.
How can they possibly think that the treatment you received at Bolton can equate with this statement. I think LGB have some responsibility here if they are going to continue making statements like this.