Nick_27_UK

Dodgy:- Thanks mate, I will be popping in to see whats going on from time to time, will miss my Lex, but not the customer service! I have popped back to the Audi Stealer and they have marked it up £2k more than I got for it! She looked gorgeous too, maybe I would have got more money had I paid for a full valet on it? Anyway, thats by the by now, I have my TT and I am really chuffed with it! :zee: Metserve:- They replaced them under warranty as my arguement was: 1) They did not need replacing because they were worn out, but simply because of the lip that had formed. 2) When I bought the car, I was told "you wont need to replace a part in the first year of ownership sir, thats why we have it RAC inspected AND we perfom our own 100+ check". 3) The mechanic could not guarentee that it would cure the problem and I was NOT willing to fork out all that money for something that might not cure the problem. Also, I was rather angry and phoned Lexus GB to complain, they were going to foot the bill if the warranty company didnt! I will say though, this might have been offered as I have had ALOT of run-ins with the dealer, the problem was found just after a service and it was a MONTH before they even booked the car back in to look at it. One interesting fact I was told by the RAC, when I phoned the legal department for advice about how I had been dealt with by Lexus, I was informed that they could not offer me advice as "Lexus are part of the same group as us, we are owned by the same company, therefore we would be advising you on how to sue ourselves"... No wonder you get a RAC inspection done then :winky: Nick P.S. I also found out last week, from an Audi dealer (not the one I bought my new car from), that my Lexus had been in a crash! He spotted that the bumper was coming away on the passenger front wing and there was a VERY bad respray job carried out on the car! There was lots of over spray and clearly see that too much lacquer had been used! So much for the RAC inspection pointing these things out!!!! I would have taken this further, but I am fed up of fighting with Lexus and luckily for me, the Audi dealer I did buy my car from, didnt spot it!

Chaps Thought I would pop on and let you know how I got on with the noises on the car. Well the right wheel was easy enough, it was the backing plate of the pad causing the problem, the mechanic packed it out with grease and the problem has gone! As for the front left wheel noise, the mechanic found it was there was a lip on the disc! Anyway, after arguing the point that the disc was a problem part and NOT due to wear and tear, the warranty company kindly agreed to both front discs being replaced! This was done today at Lexus Oxford, who I might add did a fantastic job, MUCH better customer service was received. Many thanks to Shelley, the service receptionist, she certainly seems to be whipping them into shape! As for the car, well I am trading it in this afternoon when I pick up my Audi TT-R. Many thanks to all who I have dealt with on here, have received lots of useful help with the car etc... Special mention to Altezza-Scott, for his help. Nick

2 Pac - Wonder Why They Call You B**ch "I guess he said he had a Lexxxus, what's next? You headin' to his car for some s*x" Top tune....

Hi All Just noted the write up at the front of the forum, saying "Lexus best to sell aswell", would this be second hand any chance? The only reason I ask is that 9 months ago I bought my car for £14k and now the best offer I have had is £10k! No wonder they sell well... Nick

On a recent visit to Lexus Oxford, I was informed that from now on you MUST retrun the car on a full tank of fuel or there is a penalty charge. Having said this, I always made sure that I left more fuel in it than I was given, always a git when you get given a loan car and have to run on fumes to the nearest petrol station. I dont think you have to use your own insurance, but they do make you sign a form showing your up for a £500 excess should anything happen to the car!

Sounds dogey to me.... I know a nice W plate on 30,000 miles up for sale, bit more money, but genuine UK car with correct logbook details... I would'nt be biased of course... LOL.

Hi All Well I have decided its time to sell my car, have put details in the buy/sell section of the site. PM if you or anyone you know, might be interested. Thanks Nick

Well I would give you guys an update, but as of yet I have STILL not heard back from Lexus Oxford, despite emailing them 4 times and the last straw was cc'ing the email to Lexus GB! Lexus GB called me the next day to talk things over, they infact contacted Oxford directly and told me that they would be ringing them again this week (Wednesday I believe), wanting to hear that my car had been fixed or at the very least booked in! I wonder what they are going to say/do, when they hear the centre hasn't even bothered to contact me??? I was tempted yesterday to just drive to Oxford, dump the car on them and say I dont want to see it till its fixed! But, there was the risk of them not having a loan car for me and also I want to know what Lexus GB are going to do about this whole situation. I am really very down on Lexus at the moment, I know its not the cars fault, but I am angry to think I bought into what I was lead to believe a "customer orientated" organisation, with all these awards they keep boasting about! Well I am neither seeing good customer service (saw better with Ford) and with all the niggly problems I read on this site, I don't think I have bought a car with value for money anymore... Sorry to say it guys, but I think a Boxster will be sat on my drive sooner rather than later....

Hi All Quick update.... Having spoken to 2 ex Lexus employees at the Toyota dealership, unfortunately they are unable to do anything with the car, whilst it is warranty work. Having chatted things over with them, they had advised that seeing as the car JUST had a service that cost £300+, I should go back to the dealer and get them to sort the problems out. If I have no joy, they recommended I drop Guildford a line (where they used to work) and mention they sent me. So, against my better judgement I am having to go back chasing Lexus Oxford... I have written them another email and am waiting to hear what they say. It has been 26 days since I originally told them about the problems and as of yet, I have not heard from them! Hate to say it people, but I am beginning to regret buying this sodding car!

Popped into the local Toyota dealership, on my way home from work yesterday. Unfortunately the fitters had finished for the day, but I spoke to a most helpful guy in sales. He has told me to pop in tomorrow and he is sure they can sort things out for me. All I have to do, is take my warranty paperwork with me, he will check it over and make sure they can cover the work (he seemed sure that they can) and they will fix the problems for me! At last, I am seeing customer care! And all in a local friendly Toyota Dealership! Wake up Lexus Dealers, your beginning to slack! Will keep you all informed, as to how I get on. Nick

Hi The ball joints have not been checked, but this is something I was beginning to wonder, having seen other posts. I have already had dealings with the branch manager, infact whenever I email them I ALWAYS cc him on them now... Nick

Chaps, A few weeks back I posted a notice about noise coming from the drivers side front wheel, when braking at slow speeds (mostly in car parks, 3 point turns etc..). The car went into Lexus Oxford for a service, I explained to them about the noise and they agreed that it probably was just the caliper sticking and would be fine after the service. Anyway, the noise didnt disappear completely and I told them this when I received my courtsey call. To back this up, I was asked to email the service manager so he was aware of this. I still have not heard from them and its been 3 weeks! I even emailed again at the beginning of this week and still no reply... Anyway, this is another gripe I shall moan about in the dealer section. My main worry at the moment is that the sound is back to its old loudness and NOW I have noticed when turning right, there is a noise coming from the front left wheel, which sounds like metal rubbing! I am very concerned about this, the car is sill under Lexus warranty until November and I want to make sure it is sorted before then. I won't be taking it back to Oxford now, as I am fed up to the back teeth of them! Can only recommend what action I should take? Do I take it to a local brake/suspension specialist for a check and send the bill to lexus? I am very annoyed, as I say the car has JUST been serviced, why weren't these problems picked up????? I am considering having the car booked into Southampton or Reading, as they are local to me, do you think I will receive better service from these? Thanks in advance. Nick

I think the plastic speakers look better than the new "chrome" look ones, they look like someone got there kid to cover edge with silver foil "Blue Peter" Styley! Very cheap and nasty looking.... The two tone dash is much nicer, I found the all black which was suddenly ended into the beige interior, uneasy on the eye, but I am sure some people like it. As they say, life would be boring if we all liked the same things! :zee: As I said, comments were all I.M.O, interesting to see that some people agree and some disagree.

Hi all, Well I was lucky (I think?) to have been loaned a 04' plate IS 200 LE for a few days, while my car was in for some work at Lexus Oxford. I.M.O the latest car is no way near as good a build as the earlier model. I had a strath blue with cream leather interior (I noticed this actually made the inside of the car feel alot bigger), which was all marked and very filthy. I did like the new lights (front and back) and the grey alloys would look fantastic on my car (granite sky), but didnt really go with the blue! I found the interior to be very plain and boring, far too much black on the dash, needs to be split up somehow, maybe like the two tone effect in my car, I dont know? Also I found the clock cluster area, in its lovely black and white colouring, wasn't very impressive. :yack: The steering alot lighter and it felt slightly faster than mine (the engine seemed to be more free revving), but not as stable. The steering wheel itself felt slightly smaller too, or maybe thats just another optical illusion this car gives off? Anyway, though it was great to be posing around in a brand new Lexus, I am glad to have my 00' plate SE back!

Don't want to rub salt in the wound as it were, but my car just had the 40,000 mile / 4 year service (though its only done 30,000) @ Lexus Oxford and with my gold discount it only cost £277! Mind you, I did supply my own oil, managed to get 4.5 litres of Castrol Magnatech for £16 from Brown Brothers/Part Co....