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I tend to agree with J Henderson, I went for the 2 year Lexus warranty as it is more comprehensive and its what came with my F Sport.  If you want a copy of the Lexus terms and conditions document I can attach it here for you to review,

I think you raise a good point re dealership sales activity as well as how proactive the service manager is. My experience in CNH/Iveco & Fiat Industries is that Service management that worked well with factory zone managers can get a lot done regarding out of warranty policy claims as well as resolving parts shortages. !

Not heard from Lexus Lincoln yet for my Airbag recall. I shall be giving them a gentle reminder next week when I see them next , be nice to get this sorted !

Thanks Peter, this is a cracking little device and App, https://www.facebook.com/caristaapp/?ref=page_internal

Thanks guys, yes you are both correct, I have explored with Lexus GB and they suggest its Techstream dealer set up at a cost of Hourly labour rate, shame its not one of those settings that can be configured in car !

Hi,

If I am asking a stupid question forgive me!  My last two 2007-220D had the facility to hold the lock or open buttons on the key fob to facilitate the windows opening or closing .

Is this not a standard feature on 2012- IS200D F Sport ?

Can't seem to get mine to operate so perhaps its a dealer only set up ?

Appreciate the input

Thanks

Sent the photos of the rims off to Lexus and the Dealer principal at Dealer see what happens next !

Update:  

After raising a case with Lexus GB regarding wheel corrosion I had a call and emails from the supplying dealer in Lincoln !  Lexus also sent a most convoluted explanatory email mitigating the reasons why a 5 year old car with no damage should have corrosion on the wheel centres but in essence I should present the car to the Lexus centre in Lincoln who have access to pre reconditioned 18 inch F Sport wheels at my cost of £130 plus vat each.  Their email freely admits that there have been many issues in the recent past that they have supported the replacements and Lexus have found a far more resilient finish to their wheels on new builds, so there must be some admission of poor finish there in the past !

Worth the contact and despite the obvious statement, Brand, construction, quality materials and client brand loyalty, they dont see the need to be supportive.

I shall not be petulant just going to sit in the garden with a beer and what the heck :-)   Now wheres the bottle opener !

Loved all my Alfa's, worked for part of the Fiat Industrial group so job cars :-)

Absolutely PEACHY,  My previous Alfa's x 6 have never been an issue. Last was a 159 Sportwagon from new, lovely car, 80K in 2 years, so I did not anticipate Lexus to be a problem as a prestigious brand. Love the brand and the IS 200D F sport, saddened by the silly issues I keep discovering, Just sold my older IS220D today, sad to see it go a great car.

I have just emailed customer services and will wait with trepidation for their response regarding the wheels, update to follow !

Thanks LinusP, Your right gotta be worth a question and see what the outcome is !  Any one have any luck with this ?

Wondering if any LOC members have had any success getting Lexus UK to take responsibility for alloy wheel corrosion .

To be specific my 18 inch alloys on my F sport 200d at 5 years old have no impact damage but one or two very small areas of corrosion starting and this may well be down to a number of factors in the vehicles past,

No matter, the fact there is no damage or break in the finish perhaps suggests there is some issue with the coating  and as such I am wondering if there is a worthwhile approach and has anyone been through the same process ?

No harm is asking :-)

Thanks

Its refreshing to hear LOC members experience's with positive dealer engagement as well as poor service.  I wonder is this club blog ever read by anyone significant within LEXUS UK ?   Sadly we will never know!     If we have been treated unfairly or in a less than professional manner perhaps we should complain directly to customer services at Lexus and see if they take a grip of those dealers that fall short of required standards for what is a great brand and product!

My feeling are experiences are similar, be it on a shorter timescale with my local dealer.  They have made a mediocre impression mainly down to lack of care and attention to detail regarding vehicle prep. Sales and reception are pleasant.  Senior management don't respond to calls or emails !  Agee with great product though :-)

Mikeyb999, that mirrors pretty much my experience.  Unfortunate that this is how we as customers are left feeling. Sure there must be very satisfied clients but equally there network and Lexus themselves appear to be failing to address the clients that are having issues and could be bought back to the fold if addressed !

Linas,P, your right to some degree, I was getting pretty grumpy, but no point, spent a couple of days and £100 and its all sorted including a decent valet!   Just going to enjoy the drive and If asked about the supplying dealer I may well respond in a negative vain :-)

ColinBarber, The car has done 69k and was due a 70k full according to the service book, seems as though they may have completed an intermediate as a sales service and hence the filters.  I did ask that question and so far no response either from the dealer .

Got the OE filter price's from Lexus Birmingham, and that included postage.  Shocking mark up for Denso filter ! 

I might call Lexus if I get any issues re rim corrosion on the F sport, not what you would expect.  My 9 year old 220D is still sound !

I did email their dealer Principal two weeks ago , no response, sent these very same photos .  Changed the Pollen filter and the air con smelt better and performed very much better !  On changing the air filter the vehicle mpg increased on the same journey very slightly but that would make sense .  Just disappointed at being ignored and that they would skimp on £40 retail, (£25 net) worth of simple service items. Ah well, onward and upward , will be going north to another dealer and sadly cannot recommend this one !! , Reputations are made by many acts and destroyed by one ! 

Its a great brand Lexus, wonderfull cars, some really great dealers, some not so wonderful, the airbag recall is a massive worldwide issue, BUT, agree with Normski2,  communication is relatively inexpensive, even if Lexus don't have an immediate solution due to supply then an email or call would go a long way to say " Clients , we are sorry and we do care" !!!!!

Just wanted to hear an opinion on what LOC members reaction would be to the state of these two filters ,placed side by side with new replacements, had they found these in situ in the car they had collected from a dealer not 5 hours before taking these shots ?   The car had allegedly received a service prior to is delivery and allegedly met dealer and possibly franchise used vehicle standards ?

Farqui,  I must say sales and reception staff are very pleasent.  Service manager was equally pleasant and helpful.

Just a case of me checking out how LOC members viewed the centre and if they had had any interaction.

Had a few issues on collection of my F Sport.  Some now rectified, two still outstanding !

Not to mention the joys of airbags :-)

Hello,  Has anyone any experience with dealing with Listers / Lexus Lincoln, sales and service ?

I am so hoping I wont need T.S for the F Sport :-)