Here is the story, I purchased a Lexus 2 Year service plan from Lexus Croyden, My car had done 59250 miles at the time. I was told the service plan would be with me within 5 days, I thought great I will get the car serviced and get those corroded wheels replaced under warranty while I was at it. Well the service plan arrived 5 weeks later after several phone calls. by this time my car was on 61,000 miles and still under 3 years old. I did not think anything of it that it had passed 60,000 miles as I assumed it was Lexus`s fault that I got to them late and they would still replace the wheels. How wrong was I!!!!
Croyden refused to do anything about, so I complained to Lexus UK and here is their reply:
Further to our conversation yesterday I have now had the opportunity to discuss your concerns with Lexus Croydon and regret to inform that we will be unable to contribute towards the cost of replacing your alloy wheels. As you have mentioned your vehicle is now outside of the warranty period.
Under certain circumstances Lexus (GB) have been in a position to contribute towards the replacement of problematic alloy wheels with a refurbished wheel, which has proved successful in preventing any further pitting.
However, Lexus (GB) are unable to contribute towards vehicles that do not have a full service history with Lexus or which have been purchased from outside of the Lexus Centre network. It is worthy of note that any vehicles purchased from within the Centre network are provided with twelve months warranty and we would expect any selling Lexus Centre to have attended to any alloy wheel issues prior to sale.
In closing, thank you again for taking the time to contact us and I am sorry that we are unable to assist on this occasion
Yours sincerely
Aaron Simmons
Lexus (GB) Ltd
I must add that my car does have a full Lexus service history and according to the warranty book the 3 year manufacturer warranty passes on to the new owner regardless of where it was purchased from. Anyone any ideas what I can do, I expected better from Lexus than this.