StGeorge

Hi all,

Our 18 plate NX seems to have developed an intermittent issue whereby the front passenger door won't always lock/unlock with the rest when using the remote keyfob.

I've seen a few suggestions online about the actuators being temperamental, but also wondered if there was some kind of reset of the central locking or something of that ilk that might be worthwhile trying?

It's due its service in a couple of months so could get it looked at then, but it's just a pain in the butt it not unlocking reliably.

Thanks

Friends of ours had their 18 plate F-Sport stolen from their drive last weekend and just seen another reported overnight on Facebook. Their neighbour's CCTV showed them at the wheel arch.

After their car was stolen we noted that our wheel trim was off and thought they must have been to ours first as they are only a road or so away, but CCTV showed no evidence.

However dashcam footage showed a few days earlier in a cinema car park, a dude trying the wheel arch. Not sure if he was disturbed, but no cigar for him that time.

We do have a secondary immobiliser that Lexus Insurance fitted free gratis a year ago, so, hoping this did the job and saved them thousands!

In our part of London we will soon have the only NX in the village 🤣

Am sure this is an easy question for this group..

I was in the passenger seat for a long journey today so spent some time looking around (which I don't do very often as mostly in the driver's seat) and spotted an appendage to the left of the rear view mirror housing - pic attached.

Any ideas what it is? Mid-2018 NX - can't see anything obvious in the car manual, all the sensors suggested to be in the block behind the mirror.

Thanks

I ave this occur on the odd occasion and have found just unplugging/re-plugging in if oft sufficient to kick it into life - have also had some iffy cables over the years which seem to cause issues, it seems quite fickle in liking some cables and not others.

I had a similar experience with my local dealer this time last year over the AP/AA update.

There were no license keys available and had to wait about a month IIRC - I asked about it being a physical 'part', which is a tad misleading as a term, as I understand it, they get a physical something (assume, a card/bit of paper 🤷‍♂️) with the license key on it that is used to enable/register the update - or something of that ilk.

It's worth the wait though, transforms the screen from a POS to something resembling usable 21st century tech. Only downside on the 18 plate that we have is that it's reliant on the scratch pad thing rather than touchscreen, but beggars can't be choosers, I guess.

12 hours ago, Andy B said:

I haven't received anything from Lexus Insurance about this (even though I renewed with them a few days ago) so I might give them a call to see if I can get one too.

I wonder if there are certain vehicles/model years that are particularly vulnerable, thus they are prioritising these? Be interesting to see if you call them, what their answer is.

11 hours ago, Andy B said:

May I ask a bit more about the device setup please? Am I right in saying that you need to plug the fob into the USB socket to start the car? If so then does it leave you with one less USB socket for other things? And is it the USB-A socket that gets used? Apologies if I'm barking up the wrong tree here. 

The USB usage is just a backup option in case the CR2032 Battery in the fob dies. Beyond that, in normal usage, it's just an extra fob on your key ring and the car just starts as normal. Suspect most of the stuff the installer went through is irrelevant for most users who get in the car, drive, get out the car lock it <and repeat>.

I didn't ask, but assume that the fob needs to remain in the USB for the duration of the journey where the fob Battery has died as the fob normally needs to be in the car for the duration of the journey.

And, yes, it's the USB-A socket that I was told to use (probably another rabbit hole I could go down is seeing if it would work just plugged into a USB hub plugged into the cigarette lighter socket in the arm of our NX, but that's a level I'll resist for now!)

Just came back to report that I'd just had mine fitted and to share details but @PeterI has beaten me to it by a couple of days.

Seems fairly straightforward, but the fob is mahoosive, added to the car key, apple AirTag, steering lock key and the dealer fob, it's quite a bunch on the keyring. But hey-ho, if it makes it more secure, that's what we have to live with.

The installer said that even if someone manages to start the vehicle through whatever vulnerability this seems to be there to fix, it will stop driving in a matter of seconds.

Also worth noting he said that if you sit in the car for more than 10 mins without starting it, you need to open the door for 10 secs to reactivate the search for the fob to then be able to start it (though the instructions seem to suggest 21 mins). Stuff like this I need to relay to the wife to avoid any confusion.

Also interesting on the telematics point; the manual points to needing GSM coverage, which would suggest that it's certainly possible to be tracking the vehicle/device - whether it is is another matter - will email Lexus ins and ask.

Info on what has actually been installed is rather thin on the ground (read; non-existent), which is fine if you are not an inquisitive so-and-so like me who has a lot of time on their hands 😬..

The installer and I did have a bit of a chuckle about the person who asked him if they could just leave the fob plugged into the USB socket because it was really bulky on their keyring - I guess this will be a risk with something as chunky as it is and someone who doesn't understand what the thing is being fitted for 🤣

I had this letter yesterday too for my 2018 NX. Will be taking up the offer, clearly - came here to check if others had it through.

I've always justified what is perhaps a slightly higher premium through Lexus Ins by the fact that the car goes to Lexus for the repairs. When I was with another insurer previously, they wanted the car to go to their approved repairer, which wasn't my choice and IIRC I had to pay the excess for the privilege of having work done by Lexus on a no fault accident.

My local dealer (Woodford) now have their own bodyshop too, which should make things easier in future - hoping obvs that I had no need.

Looks like it comes with a fairly chunky key fob to add to the key ring, but I guess, small price to pay for extra security.

1 hour ago, Bigscreen said:

Bit of an update so to speak: Lexus service called me this morning to say they are waiting for an 'update' for the update! They say "We have successfully updated 2019 NX's but have had issues on 2018 models". They also say damage has been done to 2 x 2018 multimedia units and they cant risk trying the current update until the update has been updated - Apparently this is in the pipeline. In short, they seem to think the current software release and VIN check is a bit premature to be safely applied to 2018 models..

Not sure what to make of that.  

Interesting.. So, my NX went in for it to be done Weds last week and I got a call mid-morning to say they needed to keep it overnight as they hadn't got the right licence key from Lexus. Then get a call the next morning saying they were on 'back-order' so would need to rebook for it to be done in a couple of weeks. Also, a friend who also has a 2018 has theirs in for service and to have the update applied, collected their car and it hadn't been done but didn't seem to have a good explanation as to why it wasn't done - sounded like they 'forgot', which is very unlike Lexus.

Maybe you got the real reason why they didn't apply it and I just got flannel.

Thanks @AtomAnt @pobrown for your answers, that's good to know. I've just emailed my contact at the Lexus Centre to find out what they will charge. I'm also tech savvy, but seeing that some have had issues, I'd rather not risk bricking the thing!

Hi, I can see many posts on this subject, just wanted to try to clarify the situation with my NX.

Just traded in our lovely 2020 RX (which had all the bells and whistles, including CarPlay and Android Auto) for a June 2018 registered NX - long story, which I won’t bore you with, but, I do miss the RX and the vast improvement that CarPlay and AA gave over the built in SatNav etc.

Anyhow, looking at the current versions of everything on the NX, was hoping someone would confirm or otherwise, whether we have the right basis for getting the CapPlay/AA update, please. I saw reference to CY17, I think it was, somewhere in the depths of a menu, but can I find it now, can I heck?

Thanks

ETA : sorry, realised I’ve posted this in an ES forum..don’t seem to be able to delete..

We have our insurance from Lexus Insurance. Why? Having used various others over the years, when the chips were down and we actually needed to use them, the others were, shall we say, less than satisfactory. Obviously, this is just my experience.

A rear end shunt was immediately transferred to a claims management firm who wanted to do all sorts (injury claims, when there were no injuries, expensive hire cars) and wouldn’t let the car go to a Lexus centre for repairs. I refused to allow them to take it elsewhere and had to shell out an additional excess for the privilege of having it repaired properly (a previous car had no end of issues having been to a generic body shop).

Having subsequently needed a repair under the Lexus policy, it was a doddle, it was picked up and taken straight to Lexus, got a loan car without any hassle and was all sorted with the normal excess. Yes, there may be cheap policies out there, but you get what you pay for when it really matters - who do you want fixing your car?

Our 2020 RX costs about £850 for the year, in London, with a clean license and protected max no claims. If you have Lexus breakdown cover too, you get a discount.

We collected our new 450 from the guys at Woodford in January and took the service plan, it worked out cheaper (on paper, at least), so seemed a no-brainer.

It’s a lovely motor by the way, the 2020 spec is great with apple Car Play and Android Auto, we are very pleased with it so far.

Hi, have you tried contacting Lexus customer services? Have had our new RX for 2 weeks (2020 spec) and the app has been asking me to contact the local centre, who know nothing about what they need to do. Customer Services have come back to me tonight after I submitted a question through the Lexus UK website. They say they have competed the activation process and it should all filter down to the app and the car over the next 24hrs. Will see.. It should mean the in-built WiFi hotspot works properly and the Lexus Link app is set up correctly to the multimedia device. So may be worth contacting them to see if there’s issues they can help with.

The answer is..20, which is a result. And, loving it so far 😀

Interestingly, collecting our brand new RX on Saturday, they were trying to flog us the 2for1 extended warranty offer - pay now for when the 3 year manufacturers warranty expires, saying if we didn’t keep the car for the full length of the ext-warranty, we’d get money back pro-rata to when we got rid of it. Said no.

Not sure how they differ between 450h and 400h, but a 400h Battery replacement was £125 from Lexus in Sept.

We are trading in our 56 plate RX400h tomorrow, only had the 1 year warranty when we bought it in Jan 2009, never felt the need to extend the warranty and other than the stuff you'd expect to need to do over the years (tyres/brakes) never had a single thing go wrong with it - now 130k miles, serviced/MOT'd annually by Lexus MD. Suspect will not be extending the warranty on the 450 when it's gone either. Yes, they are complex, but (in my experience at least), uber reliable - hopefully not jinxing things from here on!

We are expecting our new Mesa Red 450h any day now, replacing dark grey 400h, think will be good to have a change of colour.

Newbie posting here, waiting for our new RX F-Sport that's due for delivery any day.

Anyone got a new one recently? Did you end up with a 2019 spec or 2020?

Ta