PETERPFC1

Well I've reluctantly cancelled my NX350H in Sonic White with rose seats and sunroof. Reason being  that every ETA I've been given hasn't happened and the latest promise was Nov which I've been told will not happen.

Lexus customer service have been absolutely brilliant though.They did all they could to get me to change my mind but its too late as I've had a call from my local Mercedes dealer to tell me theyve got a cancelled C class Premium available. I've decided to take it and I pick it up this weekend.

I'm a little bit sad that I wont be a Lexus owner this time around but the main reason for me cancelling has been the lack of communication and the sudden availability of the C Class.

As I said eralier Lexus customer services themselves have been excellent but I can't say the same about the Lexus dealer. So I'll be waving goodbye to this forum of which I've become quite attached.

Good Luck everyone and I'm sure you'll all love your cars when they eventually arrive.👍

1 hour ago, Hillie said:

Here is the later July 22 equipment list.     220727M-NX-Equip-List.pdf  Cornering lights for the NX only with the option packs  as @ColinBarber hinted.

I couldn't open your link. Try this one. It does answer my Q about reversing camera

https://media.lexus.co.uk/wp-content/uploads/sites/3/pdf/220830M-NX-Equip-List.pdf

1 hour ago, Hillie said:

Here is the later July 22 equipment list.     220727M-NX-Equip-List.pdf  Cornering lights for the NX only with the option packs  as @ColinBarber hinted.

42 minutes ago, Biffo said:

I have NX 350h with Premium pack, they are fitted with reversing camera including guidelines - also front and rear parking sensors 🙂

I would have been very surprised if they didn't have a reversing camera. 

Are you enjoying your car? Is it as good as they say? What's your average MPG

11 hours ago, Mattsneaker said:

It takes a week or so to build, 6-8 weeks to ship and then 1-2 weeks once landed in the UK

 

premium DOES have a reversing camera

I can't see anywhere were it mentions reversing camera.

NX 350H Sonic white,red rose interior,sun roof with premium pack.

https://www.lexus.co.uk/new-cars/nx/build?path=summary/0323fb5f-9bfa-4c22-92ac-fb637f84c451/103016f4-d98d-467e-b0e0-c8da4b9dc682&c=be0aae7d-d4e4-4876-9ef0-1d622f848662&u=57b9dfab-41d7-4310-96a0-577fc0b7c461&p[0]=3351

Does anybody know how long it takes for delivery once its gone into build? 

Does anybody know if the NX 350H with premium pack has a reversing camera?

1 minute ago, royoftherovers said:

If all orders had been made at the same time,from the same Dealer, with the identical specification, I might be able to agree with you Simon, but they wern`t.

I wonder why they didn't accept my cancellation? 

Some people are never happy 🙂

It's amazing how the dealers have given people different lengths of time before they get their new car. 

I ordered my 350 with premium pack  back in Feb and have been given so many dates. First of all July then Sep now November. I tried to cancel but was talked out of it by my dealer with the threat of them not giving me my deposit back. 

They could easily have accepted my cancel request as the car has gone up in price since I ordered back in Feb. They didn't want me to cancel and even offed a couple of free services. 

It must be as frustrating for the dealer as it is for us.

It states about 47mpg in the NX forum  but i reckon that wouldn't be normal. I went for a test drive a while ago and the average was 38mpg. Others state they've been getting almost 50mpg

12 hours ago, mitadoc said:

I leave in Peacehaven, East Sussex. It is approx. 15k as population and there is already one black NX350h pottering around for some time 🙄

What MPG did you manage from Peacehaven to Derby and back?

That's excellent. A salesman took me for a spin in a NX350H and his total average was 38.5

How many mpg are you getting pout of your NX350H?

3 hours ago, Mike0811 said:

Hi All, I ordered an NX350H with premium pack in early Jan and was originally given a delivery date of mid July which has since gone back to mid Sept and has been for a number of months and was still the same as of the dealers last update about 4 weeks ago. However from some of the posts on here it sounds unlikely especially since to be here for mid Sept it would need to have shipped or about to be shipped and according to the app it hasn't started to be built yet!! The dealer did say the app can be wildly inaccurate so I have emailed the dealer for another update but not had a reply yet. Does anyone else have a similar experience?

I ordered the exact same as you mid Feb and its now gone back to November. I was told its 3 months away once its gone into build.

I was also told my vehicle will not show on the app until i have the VIN !! Can you explain how you are able to see your vehicle when you dont have the VIN?

I popped into a dealer in Reading and he told me if I ordered a new NX 350 today there would be a 14 month wait!!

Popped into my local Lexus today and he told me that the likely delivery for my ordered in Feb NX350 is more than likely going to be in 2023. He couldn't explain why my dealer suggested July then Sep then November. He did say that they'll honour the price and that the wait will be worth it.

Well going back a month or 2 now I tried to cancel my order but the dealer tried everything to keep me. I was originally told a July delivery. It then moved to September. Today I received a call from the dealer to say that delivery date has  now been put back to November. It was ordered late Feb,

hmmm  I suppose it all depends when the 2023 spec comes into play. Then if your car goes into build 2023 spec the price will go up.

  So the question is "when does the 2023 spec come into play?"

8 hours ago, KoeNX said:

Lexus has increased the price once again. The cheapest model starting £41k. 

Am I reading it correctly. It states that the cost of the ordered Lexus may go into the 2023 spec and therefore may cost more. Which means we may be charged the 2023 price and if we don't like it we can cancel and get our deposit back??

9 hours ago, Starlight said:

Agreed. I am not sure the so called top brass care. They are sitting on a pile of orders not witnessed before for NX in UK. Unless, their bottom line profit is affected and they are posting sales never seen before, why should they be worried. In my experience, Lexus Customer Service blames the dealers while dealers blame lexus customer service. October/November 2021 350h orders seem to be a headache for them. Dealers would like us to cancel as it will be a bonus if the cars eventually arrive due to huge mark up in price. Lexus Customer Service knows it is a huge PR disaster, as they cannot deliver orders taken at new car launch, why would anyone trust any other sales hype coming from them. Someone mentioned they are desperately trying to complete all orders made last year, assigning them build slots before 1st October 2022, traditionally, a set date for new models. Maybe, that's why there is no new update on NX 2023. 

Therefore, I am not looking forward to my November 2021 order being delivered before September 2022 and frankly, Lexus don't care as much from what I have seen so far.

Well I contacted  my dealer and told him  that I wanted to cancel as I wasn't happy with the whole Lexus experience. They have done nothing but try and convince me to keep with them. They have even offered me 2  free services. They did say the likelihood of the car arriving end of July is unlikely and September is more likely. 

They know I ordered my NX before the price increase so I'm sure it would be easy to find a new customer. I thought they'd bite my hand of but seems they want to keep my custom.

Anyone fancy a NX 350H sonic white, rose leather with Premium pack with sunroof?  Due in showroom end of July or so they are saying 😍

The car was brought remotely. I've never visited the dealership  The deal has  all been completed over the phone.

I didn't want this to happen but I've had enough , the communication has been awful. I'll never buy a car remotely again. At least if its local you can pop into the showroom and have a little moan!!

Anyone know the procedure if you cancel. Does the dealer have to give the deposit back?

Well I've made the decision to cancel my order. I'm not happy with the communication its absolutely appalling.  I'm just not happy with the whole show.. I'll never attempt to buy a car remotely again. At least if the dealer is close you can go in and have a little moan. 

2 hours ago, Simon F said:

Blimey, that would be great. 

I ordered 24th January and have never been given a delivery date that soon (started off as August, then September, latest update of October) so that seems wildly out of kilter with my (and most other people's) experience so far, but, I hope it happens for you - please keep us informed.

 

i was surprised myself. I've had am email of Lexus customer services and they confirmed that the dealer had given me an ETA update. It seems my little moan to customer services has done a bit of good. 

I'll keep you informed,👋

21 hours ago, Simon F said:

I'll be interested in what the dealer has to say to you.  From memory, I think you ordered in early February.  I ordered a 350 in late January so we should be on similar timescales.

I contacted the Dealer this morning and he has given me an ETA update of July 17th!  I was expecting him to say that the date had been put back. Lets wait and see!