Deb

Finally picked up our new NX on Friday!!!!

🥳 👏 🙌 🥳 🙌 👏 🥳 🙌 👏 🥳 

So happy to finally have our car! It’s gorgeous and everything we wanted 💗 Our dealership ended up throwing in a few freebies too, to compensate us for the order mix up, so that’s made things better too 😊 
It brings to an end, what feels like a very long wait, for the car we ordered back in September 2022.

Looking forward to enjoying everything our new car has to offer! 

Quick update - should be collecting our replacement NX within the next week! It arrived on a ship 2/3 weeks ago.

Fingers crossed the spec on this one is correct 🙄 (we didn’t order the one we are waiting on, the dealership could see it was coming over on a ship and has told us it’s the specification we originally asked for in September 2022). 
 

I’ll let you know if all goes to plan soon 🤞 

21 hours ago, Rodd said:

Thanks, looks nice. In the UK for any colour aside from Black and Red you need to pay for the paint. I didn’t want black nor red so went for sonic white which shows panoramic roof nicer. 

Well, actually we are in the UK and got Graphite Black and this was definitely not a free colour! It’s a sparkling black metallic paint.

The only free colours in the UK are ‘matt black and matt red’ the rest are special or metallic and are an extra cost 

3 hours ago, Sunny jim said:

Nope back to gaga it does not have a speed limiter ( you were all right ) what I was looking at was an additional function to cruise control which basically disconnects the the dynamic cruise control distance function , use it if your radar sensor is dirty or wont work says the manual .  All of which reminds me of the oft quoted adage , RTF Manual, sorry to have wasted everybody's time.

and we definitely have a speed limiter on 2023 (MY24) NX350h

4 hours ago, Sunny jim said:

I am not going gaga my 2018 Lexus NX 350H premium does indeed have a speed limiter although it wont work at speeds below 25mph,  also the manual makes no mention of this function. also I am not sure that it is working properly as it disconnects as soon as you touch the brakes which means you have to reset from scratch, more research on this is needed.

2018 NX350H are you sure?

On 10/5/2023 at 3:11 PM, NemesisUK said:

I've not come across a speed limiter on a Lexus, as is offered by the likes of Mercedes. It's something I miss, coming from MB. I found setting the limiter to, say 30 mph allows one to stay within urban limits without being at the limit, as one would with cruise control

We have a speed limiter on NX350h MY24 

Quick update - we are currently driving the NX350h we originally ordered!

My husband went back to the dealership on Saturday and told them we would not accept the UX as a satisfactory solution (even if temporary) until the correct NX arrives.

We proposed to them that we take away the NX that we thought was ours and that we’d keep it until the replacement arrives in November. And, they agreed!

Its not ideal as can’t stand the manual seats but at least we get to drive the 73 we had waited a year for.

Just wish they had got it right in the first place! Fingers crossed, the car on its way is in fact, the correct spec this time

Just wanted to let you know about our experience when collecting our 350h this morning.

Once all boring paperwork sorted (seemed to take forever) we headed out to the car, us in the front with salesman in the back (just to show us a couple of the basics before we headed off). Car looked absolutely gorgeous in Graphite Black and dark rose interior, so excited at this point to drive it away and have some fun! However, just as the salesman was about to begin, I tried to adjust my seat and couldn’t locate the button? I quickly realised that the car had only got manual seats!! We asked for premium pack with Lexus link pro and electric seat pack. Clearly nobody at the dealership checked this prior to handover day 😤

We then had to go back into dealership whilst they tried to rectify the situation. One option was to reorder the correct spec car but this wouldn’t be with us for another 4 months or more! They then managed to locate an exact match for ours (actually with electric seats this time) on a ship which is due around 4th November. Having to wait another 2 months may not seem a lot but when you’ve already waited a year it’s a bit of a kick in the teeth. Especially after allowing us to get in what we thought was our new car 😞 

By this time, I just wanted to leave the dealership so they gave us a UX to drive temporarily. 

They have said to give them a few days to see what other options they might be able to come up with but I’m not holding my breath.

We have gone from a day that should have been full of fun and excitement to being left extremely deflated 😞

Finally picking up our 350h tomorrow morning 🙌 

11 minutes ago, Gaazzared said:

I asked at the time of ordering back in April. 

Oh okay. I wish I had thought to do that! Having a dog, it would have been great to have picked the car up with at least a boot liner! 

2 hours ago, WhiteHart said:

On 9/16/2023 at 2:22 PM, Gaazzared said:

New car just picked up, liking it up to now. Complete with rubber mats, boot liner and mud flaps all foc from the dealer.  
just need to work out how things work now. 
 

 

Looks great, enjoy your lovely car with mud flaps. I have just got mud flap envy. 

Expand  

That’s great 😃

Could I ask, did you pre order the rubber mats etc or did they just give them to you on the day of collection?

2 hours ago, Scotlex said:

I agree. I have been waiting almost a year BUT hopefully collecting the car tomorrow ☺️

Congratulations 🎉 

4 hours ago, Shanee said:

I have been waiting from early Feb 2022, delivery date postponed I don´t remember how many times, seems to be overall record here:(  I understand different policy for different markets, but seeing 1 year differenes is really frustrating.

Now expected end of October, but quite limited communication from the dealer so not sure if coming or not.

Did you order in the UK? I thought waiting since September 22 was bad! I’ve just been onto our local dealership and they’ve confirmed we can collect next Saturday! It is extremely frustrating though, when you read on here of others that have had a much shorter wait and an overall better experience with Lexus.

They should treat all there customers the same 

8 hours ago, S Dhuper said:

My cars fitted with Bridgestone run flats and it's a good ride, I thought all NX's were fitted with Bridgestone 

Just the run flats are Bridgestones and our dealer told us that the ride is actually harsher on the run flats 🤷🏻‍♀️ 

53 minutes ago, Gaazzared said:

Just been to the dealer car is sitting waiting to get PDI and registered and I have arranged to collect on Saturday. 
 

looking forward to driving it. 

😭 I really want ours to arrive now!

We’ve been waiting since September 22 and it feels like everyone else is getting their cars but we are not 😭 

Wish it would hurry up!

5 minutes ago, MarcG said:

i GOT MY CAR!

Picked up my NX 450+ with Premium Pack yesterday, super pleased and a lovely drive home. So much technology on it, will take a bit of time to get up to speed.

It came with one key, and the Owners Handbook. Second key and locking wheel bolts to follow.

Technology wise, the following may be helpful

https://youtu.be/B6S21RoEq2E

 

That’s great news congratulations 👏 

How long have you had to wait?

1 hour ago, Gaazzared said:

The app and website has now updated as now showing owned car rather than ordered car. 
just waiting for the dealer to get in touch now. 
 

 

Mine showing this now so maybe ours will arrive at dealership next week?

1 hour ago, Gaazzared said:

The app and website has now updated as now showing owned car rather than ordered car. 
just waiting for the dealer to get in touch now. 
 

 

Congratulations 🎉 hope you collect soon 

4 hours ago, Gaazzared said:

Looks like my car is going backwards. 
 

last week it was showing the following heading to Derby

This week showing at Portbury. 

Just looked at my map and it’s all in grey now, even from Japan! Im guessing they have an issue with the app, otherwise my car gone back to the factory 😂 

1 hour ago, Pm4 said:

My left hand side mirror use to dip downward when in reverse, but since the last service, it now moves outwards, which I don't like because I cannot see the side of the car. I have tried to change it back but cannot find how. 

Anyone knows how to change it, please?

All you have to do is put car in reverse, then adjust the mirror to how you’d like it and then car will memorise this position and put it there each time you put into reverse 👍 

On 8/31/2023 at 1:17 PM, Dave 2951 said:

Yes wont recognise my 21 plate.

Yes it shows my my24 on order but won’t recognise our current 2021 model!

1 hour ago, Gaazzared said:

Looks like the website has changed again. Even though I got a email to say my car is at Lexus UK Hub. Not looking like it is now. 
 

 

I’m not sure how much you can actually trust the website to be honest? 
So looking at your map, where does it suggest your car is now? 

42 minutes ago, Scotlex said:

I'm still using the old app but no "in transit" for me as yet ☹️

To be fair the old app is saying the same now! And I’ve had an email from Lexus saying the car is at their ‘UK hub’ which I assume is Derby. 

Fingers crossed on the home straight now 

Dust down with a feather duster type product (never use microfibre cloth it will scratch it!) and then use 303 aerospace protectant 👍 

30 minutes ago, Hayzee said:

When I asked to trade in my Volvo XC60 they offered me £23000 so I sold it via Car Wow portal to a Volvo dealership for 30000. Might be worth a look for your Honda. I sold it in a couple of days by the way.

Thing is, when you look up average prices for is make/model, the price Lexus offering him is actually alright! Especially when you consider they have to make some sort of profit.