Hi
I've done a post to lexus uk on Facebook this evening, may be worth you doing the same. May help us to get them to do something for us both.
I have the hybrid health checks done at least 2 times a year. Always come out saying everything is fine and i have an extra years warranty.
I went to work, 35 miles away from home. Left work on the Friday evening and drove 2 miles down the road and it came up with a message saying hybrid system fault. I could tell the hybrid system was no longer kicking in. I took the risk to drive back to work rather than joining the motorway and called Lexus. They said I'd have to get the car to them to have checked. I called my breakdown service and they collected me and my car 5hours later and took me home. They also kindly arranged to collect my car on Saturday morning and take it in to Lexus Bolton.
On monday i was told the hybrid system cooling pump need to be changed at a cost of £520ish. When i asked questioned about the hybrid warranty, i was told it didn't cover that part. But the hybrid warranty is supposed to cover the hybrid system, and that is a hybrid system component. The component would surely not be in the car if it wasn't a hybrid car.
Very confused and unhappy, i made the payment and had my car back on the road. You have to be really careful, i think Lexus give the impression that the cover the hybrid system in order to sell the cars, but when you have a real fault, not much is really being covered. People have even had to fork out for new batteries as you will see on the net and the forums.
The active stabilizer actuator, is expensive. I was quoted around £5k without fitting, and apparently it then needs calibrating with your vehicle too. So i wouldnt be surprised if the total bill isn't £6.5k.
I spoke to my japanese source and he told me he may be able to get a used one for around £2.2-2.5k, but then there's always a risk with used components and i guess special equipment is needed for the calibration, so can only be done at lexus. To be entirely honest, i don't think i'd be willing to pay anything over £1k for the repair. Even though my car is mint and well looked after. i'm scared something else will just let it down. The car seems to drive fine other than the warning light.
Weirdly enough, if i stop the car and switch it off for a few seconds before joining the motorway, i can drive 30miles straight and no warning light, until i come off onto the normal roads with roundabouts etc.
So just been using it like this for past 6-7 months or so and i do approx 350-400 miles a week commuting to work and back.