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mep

Members
  • Content count

    16
  • Joined

  • Last visited

Community Reputation

2 Neutral

About mep

  • Rank
    Member

Contact Methods

  • First Name
    Martin

Profile Information

  • Gender
    Male
  • Lexus Model
    IS220d SE
  • Year of Lexus
    2006
  • UK/Ireland Location
    Cambridgeshire
  1. Off to the local Lexus dealer Monday. See what they make of it. Everyone else seems baffled.
  2. Car reports. ABS fault. P/S Power steering, Brake Warning, VSC with red warning triangle and the OBD Reader reports: 'There is no codes in the vehicle'.
  3. Hi everyone. I bought the the exact same OBD scanner as recommended above. Connected to car, turned on the ignition, exactly as there manual states: and the readers states NO CODES found. Anyone with any ideas?
  4. Well. Out of the blue the window has started to work. Don't know how or why but thanks for responding.
  5. Just to compound the problems, When holding down the unlock button on the remote to open ALL windows, now the drivers window refuses to open even though all others do.
  6. I have already tried a OBD reader made by AEG but consistently get "error scanning".
  7. Hi everyone. It's not Xmas but might as well be. I had a problem with a worn rear wheel bearing. The car had been used to tow around an exhibition trailer in its early life and at 175,000 miles started to complain. I'm not complaining as 175K miles is still good value. To look at car is immaculate inside and out. Still gives 40MPG and I am still in love with car after 7 years of ownership. Changing the bearing I managed to damage the ABS sensor: and when trying to remove the broken sensor, I damaged the sensor ring. To make matters worse, thinking I could repair the ring, I removed the sensor ring. Duh! What was I thinking. The friend, whose garage I was using to do the work, suddenly needed his garage and so I had to move. I drove the car home and parked up. On the way home. No Speedo. P/S Red light on even though power steering feels okay. ABS light on. Engine light on. VSC complaining. So now I have a replacement hub, with ring, new ABS sensor fitted and all on the car. But all the lights still on. I have tried removing the battery over night. All lights still on except Engine light. Any one with any thoughts before I troll off to my Lexus dealer who will want more money than they value the car at to plug in their OBD reader.
  8. No. The post was from off this forum under a similar topic heading.
  9. Sorry to be argumentative but my first posting on this subject came about because I found a response from a Lexus Customer Care agent communicating with a RX 350 owner. So clearly Lexus agents do read these posts and respond.
  10. Hmmm. Once again I find myself asking if a Lexus agent can comment please.
  11. Hi and thank you. Perhaps we can get someone from Lexus to comment just as I attached a Lexus Customer Service comment in the original post.
  12. Hi. I have moved to France with work. Do I need to change my HID headlights? This I found on one post........ But then this guy is driving a RX 350. Is it the same for my 220d? See below for answer from Lexus UK. There is no need to do anything. Thank you for your further email. I can confirm that the HID (High Intensity Discharge) headlamps on the RX 350 do not need to be converted for travel on the continent. The set up of the headlamp is such that the light shines in a horizontal flat beam which has no kick up and as such is not dazzling to drivers of oncoming cars. As you have suggested, we would recommend that the Intelligent Adaptive Front-lighting System (I-AFS) is switched off when travelling on the continent. Yours sincerely Claire Newman Customer Relations Executive
  13. Hi. Has anyone got a pair of LHD headlamps they want rid of? i have emigrated to France and whilst I use the lights with the beam deflectors I am conscious of damaging the plastic lenses.
  14. Since writing the original submission, my dealer has contacted me and basically stated that they are prepared to tear up the rule book and manage my account within my budget, not theirs. They accepted that they lost my business and I had gone elsewhere because of a 'corporate' pricing policy I could no longer afford. They now state they would sooner have the income I can afford, than see it go elsewhere. They have made it clear they will adopt a flexible pricing structure so long as they make money. They are content to accept me supplying 3rd party approved parts to fit on my vehicle and, they have agreed to reduce the labour rate. For my part I understand the consequences that they are not responsible for guaranteeing the parts and that if there's a problem I am responsible for the additional labour costs to replace faulty parts supplied by me. That's my risk. I get to make the decision. I want to say well done. I'm not naming names, you guys who look after me know who you are and I publicly say, thank you. I am please to be back in the family. And rest assured that as I regain my financial stability, I will be back for a new Lexus (or maybe a newer used one in the interim).
  15. In today's modern society, the bulk of businesses being controlled by faceless accountants has increased tenfold from where we were just a few years ago. But the fact is that faceless accountants do not understand customer or brand loyalty, they only understand bottom line figures. Accountants controlling a business, concerned only for the bottom line, will kill the business in short order because this budget and that sales target will outweigh what is best for the business and more importantly the customers whose money funds the business. No customers! No Business! Accountants do not understand how to manage customer expectations and they never will! A small business where the customers is totally happy with the goods purchased, after sales service, and residual quality of the product, will keep that same customer returning and spending and what's more, paying the price being asked without question. It's call appreciation of the worth. And it works from both sides of the counter. The customer appreciates the attention to detail, the seller appreciates the continued business. Loyalty on both sides. It's far easier to persuade a customer to spend more than he/she intended if they already appreciate the worth of what they are buying, even when the financial climate is poor. But! The customer has to have their expectations managed and managed carefully. There may be influences in the decision making process that will affect the buyers thinking that the seller is not aware of. Lexus and their dealerships need to get to grips with these simple facts. Personal example. More and more businesses are tightening the belts in these difficult economic times in order to survive. I personally lost 43% of my customers last year. Not to the competition, my customers simply closed up shop and gave up. This means that I cannot afford to replace my Lexus this year when I had planned to. I've got to keep it running for another year, maybe even two if business doesn't pick up. So now my Lexus is 5 years old, showing her age and in need of some Lexus TLC. I value the quality of work but I am now stuck with having to operate on a much tighter budget than before. Imagine how I felt when I am told that I need a new clutch £1750. A new water pump £350. A new serpentine belt £150 Air conditioning radiator £800: and these prices do not include labour at £130 per hour. My Lexus, now 2nd hand value of £2,500 trade in, I am being told the parts required are more than the value of the car. My first Lexus GS300 travelled 289,000 miles with me without a murmur. My IS220D has covered 150,000 miles and is now scrap. A colleague drives a AUDI A6, same year, almost identical mileage. He laughs at me every time he has his A6 serviced. Why? Because VAG group have recognised that in these difficult times they need to keep their loyal customers by adjusting their prices to suit the needs of the customer. My colleague is happy to accept 3rd party approved parts being fitted to his car instead of AUDI original thus saving him hundreds of pounds. My 60,000 mile service quote £532 plus parts plus VAT. His 60,000 mile service cost him just £249.00 all inclusive. Lexus and your dealers need to get to grips with accountant facts. If the customer doesn't have the money to meet your extortionate sales targets and budget pricing, he/she will vote with his feet and take his hard earned cash elsewhere. Accountant budgets will kill your business. How did I resolve my TLC needs? By buying 3rd party approved parts and going to a local garage who employs a Lexus trained mechanic. I got my clutch, water pump, serpentine belt, belt tensioner pulley, air con re-gassed and labour for less than a 3rd of my dealer quoted prices. I really wanted to use my Lexus dealer: I like the guys and how they have looked after me. But at Lexus 'corporate accountant' prices, I can't justify my loyalty anymore. Has Lexus successfully managed my customer expectations? No!