Customer Service

By Gakman
March 20, 2003 in Lexus IS200 / Lexus IS300 Club

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Gakman

Posted March 20, 2003

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Posted March 20, 2003

:) My IS200SE has started the "corroding" wheels problem - just over 9k miles! Wrote to dealer who telephoned me today to say bring it in at the 10k service and that they would pobably exchange for reconditioned. I knew this from all the post here, so half expected this reposte. The dealer stated that in his opinion the refurbished wheels looked better than the ones the car gets when new and the laquering is far superior and the corrosion problem should cease.

I'll keep the board informed of developments to see whether the famous Lexus customer care lives up to its reputation.

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