Lexus Cheltenham Thumbs Down!

[paul-uk]

Further to my previous post "Lexus Cheltenham Are The Best! (Feb 2009)", I now retract this statement.

They are nothing but a bunch of cowboys!!

Their service department is a complete joke, they make up prices for a service depending on what day you call, even if you speak to the same person. They even forgot to collect my car for the 30k service and MOT, I had to call them back to book it again. But what is really annoying is because I didnt report on day 1 that my bumper wasnt sitting completly flush with the car they wont (cant) repair it. The only way to fix it is to have a new one costing £500. Even contacted the Centre Principal - Tim Huxley as I was told there was no one in the office to authorise a new bumber. Just by calling his mobile number .... funny that!!!!! Still he said the same - :tsktsk: off basically!

The whole reason I purchased a Lexus was to get away from the really poor and crappy service at Toyota.... But... Lexus Cheltenham is now a Toyota service centre aswell...... They must have brought the Toyota staff across...

Rant over....

[Steve ( West Mids )]

I think most of the staff went across from Worcester and I wasn't impressed with them. They may have changed since though.