Sold BMW 325, looked at X5, got tired of lofty attitude of BMW dealers. Bought RX300 SE with nav in hope that service would be the difference. Purchasing very similar to any other dealer( have bought 7 new cars in last 10 years and recent experience would not rank in top 3, VWs BMWs Toyatas) The difference when picking up a new car is the small items, after all, you always end up with the car anyway. Sounds churlish but this was the only new car purchase in last 10 years where bottle of wine , toys for kids, flowers for wife were absent, insurance certificate lost, handbook with out of date phone no.s car registration with wrong date of purchase, and whilst small issue, less than half tank of petrol. sounds trivial, but my immediate journey after picking up car was to Derby and back to pick up parents, hadn't even enough petrol in car for first journey,therefore in a week when everyone was queuing for petrol my first Lexus experience was to queue up at pumps to put enough in for 1st journey. Seem to have great car but dissapointed with the service, which is where I came in I think. Hoping my experience will improve during ownership or will be back with BMW . Has any one else had this experience, doesnt seem so according to posts I've seen.