If you can not live with these rattles and insist to have it fix then contact Lexus GB but you must be prepared to accept the possibility of getting back a car with loosely interior and minor damage exterior. If you go back to same dealer for the fix then the same hoof hands person will have to clear up the mess and you don't know what he will do to your Lex when he's not happy, so insist to go to a different dealer. I have to admit that I've almost screwed up my Lex since I bought it brand new last September. I went back to the dealer almost every week for the fix of some rattles, woffle noise and some other minor issues. Until the end I've decided to fix some of the rattles myself and leave the rest to fix after a year or two. So just enjoy the car when it's still new as we've paid that much for the joy and prize.
The car is now booked in again for next Monday. Fingers crossed. Thank you to Arkanoid for the email addresses. They certainly helped. :D
Aparently the receptionist was not passing on the messages I was leaving for the service department. Hence they didn't know I was calling and the person I was dealing with on the service desk had taken a few days off.
The engineer that came out with me did say that there was a rumour within Lexus that some of the first cars off the production line that were meant to be test mules to iron out early problems escaped through to customers. He said I may have one of those cars.
He also told me that there are 4 clips holding the dashboard to the car and two of these clips were missing on the drivers side of my car which is why the dashboard had come loose. Makes you wonder what else is missing.... On top of that he said he had never heard a Lexus car make so much noise from the interior squeaking, rattling and tapping. He said that he wanted to show the Lexus area manager when the car is booked in.
Something else that is weird is that the car is like a bag of nails on the way to work, but on the way home it is quiet and very rarely makes the noises. I wonder if it has something to do with the expansion of the materials in the car with the hot weather we've been having so when I drive home everything has expanded and fits?. I wonder if it could also be as simple as the material that they have taped the wires up with. It could be brittle when the material is cold and therefore makes a tapping noise against the air vent, but then when the material is warm it is soft and so does not make a tapping noise. Just a thought.
One of the noises I have pinpointed. The seat makes a noise when it is in it's lowest position, which is where I ususally have it. If I move it up 1/2 an inch, the noise stops. That's on the new seat that they fitted. So I can at least stop the annoying creaking noise in my ear. I'm sure they will just amend how low I can move the seat to stop it from creaking. But hey as long as it stops the noise, who cares?
I still love the car whatever noise it makes. Still, it's a lot less hassle than I had from the BMW. :winky: