kerrso05

Tango So far, no communication from Lexus Belfast yet being promised that they would contact me yesterday.....I'll just have to wait

LexusForever.......I don't mean to be nasty but what posting of mine have you read ......you say "glad to hear you got sorted".....what is Sorted? I'm confused maybe you have read some other thread. I have nothing sorted. My Alloy Wheels are once again corroding. I have had two sets of new alloys replaced since new. This third set have started pitting/bubbling. Thanks to Tango I contacted Lexus GB by phone and they have asked me to contact Lexus Belfast, which I have done.....but they haven't returned my call. So nothing is sorted. Also Lexus haven't admitted to this problem in their Alloys. So here I am out of Warranty and my Alloys are corroding!!! The last time they replaced the Alloys I asked Lexus Belfast "What would happen if the Alloys started corroding outside the Warranty Period" and they said "I'm sure Lexus will sort it out at no expense to you"........we will wait and see PS I forgot to tell you that I had previously contacted Lexus GB via their Web Site four times about this problem and I never ever got a reply

Tango Thanks for your reply.....so it appears that this problem has been going on for a very long time. Do you have a Phone No or an Email that I can contact them about this problem because I think they have an obligation to sort it out (even if it is out of warranty).....it's just not good enough for a Prestige Car to have this problem. I was told by the Garage the last time this happened that Lexus knew of the problem and that it only appeared on UK spec cars but they had addressed and had put a higher spec on the new wheels (a thicker coat of lacquer)...........well you know what Lexus......it didn't work and I'm not a bit happy. Tango I could go down the route you took and buy my own set of alloys but the question is "why should I"? ......why should I be out the expense because a problem that Lexus have. The Garage also said that if the problem did arise again out of warranty "I'm sure Lexus will sort it out for you with no expense to you"......Well Lexus lets see if this is the case????.............but I do need to contact them to let them know of the problem...........so can anyone help with their contact details?

OK Guys Here I am again and the same problem has happened.......the nigglely problem of the Alloys bubbling up and corroding. Yes these are the ones that were replaced.....but it has happened again. The only problem now is that the 3 years warranty is up. Does anyone know how I can contact Lexus direct either by phone or Email to explain about this problem that has been recurring. As I have said many times before I am happy with my Lexus except this problem of the corroding Alloys.......................I never had a problem like this with my previous Audi's or VW Golfs (but Lexus is a far superior car than any or those.....except the corroding) Surely Lexus have an obligation to sort this problem out even if it is past it's warranty period (does it not come under the corrosion warranty) Please any suggestions would be welcome?

dgman thanks for that. So it has nothing to do with the petrol cars...or the Catalytic Converter? Does this recall improve fuel consumption? Thanks

My friend owns a IS 220D and I own a IS 250 Automatic. Last week my friend was driving his car when suddenly a VMS light came on. He stopped the Car and phoned Lexus/RAC and the car was transported to the nearest Lexus Garage. A week later it was fixed and he was told there was a problem with the Catalytic Converter...........something to do with a build up of Carbon or something like that............the parts alone would have been over £1000 (but the car was under warranty being purchased at the end of last year) He told the Service Manager that his Diesel was very hard on fuel but she said that the fault which they had just fixed should improve fuel consumption. She also said that this fault was known by Lexus and that they were about to do a recall and when he received a letter he was to ignore it as the work had been carried out. Does anyone know about this Recall? Is this recall only for Diesels?

OK here are more pictures of my Lexus with new Alloys:- and inside Thanks again for the suggestion of the Alloy Wheel Wax

Sorry I forgot to say, I checked with William Mawhinney, Service Manager, from Lexus, Belfast regarding the cost of Road Tax for my Lexus IS 250se Automatic and he advised me that it should be £210...............still high but not as high as I originally thought (which was £400) So all told, I think I had a great day on Monday with a great result.............what do you think? PS. What Alloy Wheel Wax would you recommend? I have tried the Furniture Polish, which another contributor on this thread suggested.......it certainly was easy to put on but I would question its effectiveness........time will tell. In the past I have tried different Alloy Wheel Waxes and I have found them difficult to apply and buff up without leaving a white residue/mark on the Tyre itself. Your suggestions would be greatly appreciated

Hooray, Lexus Belfast (Charles Hurst Ltd) are fantastic.....especially William Mawhinney (Service Manager) 10 out of 10 for everything. William said that if I brought the car to them early about 9 o'clock on Monday Morning they would have the Alloys replaced and the dashboard removed and the offending speaker clip replaced and everything put back for about 2.30pm. So with the sun blazing the morning sky, I headed to Belfast. Held up by the usual unexpected road works, I arrived slightly late at Lexus Belfast at about 9.15am to be greeted, by a smiling William, saying that he had the replacement Alloys and modified Dashboard clip. I handed over the keys and was asked if I needed a lift to the Centre of Belfast. While waiting, for the lift (all of 2 minutes wait time) I overheard another customer (who was in getting his 10,000 mile service on his IS sport) saying that he had a problem with a rattle in the dashboard. I had a small chuckle to myself, feeling I wasn't the only one with this flaw. While being driven in the courtesy Lexus car to Belfast City Centre I was able enter into conversation with this customer to inform him that he wasn't the only one with this rattling dashboard, that mine also had this problem and that it was having a modified speaker clip inserted and new Alloys fitted. "Why" the amazed customer replied and I told him of the corroding alloys. To which he retorted "My goodness..........I also have that problem.......I had washed the car last week and saw that bubbling.....I didn't know what it was............I'm going to ring them now" We carried on our journey to Belfast while a very annoyed customer rang Lexus to inform them that he also had corroding Alloys and he wanted them to look at it. The rest of the day was taken up with a quick tour of our new Victoria Square (Shopping Complex) in the centre of Belfast (and if you ever get a chance to visit our beautiful wee Province.....then visit this (very expensive) domed complex. Then I and a friend drove to the picturesque and historical Village of Hillsborough (about 20 miles outside Belfast), were we had a leisurely walk around the Forest Park Lake, fed a few royal swans. About 12.30 we went to a local pub/restaurant and had lunch. After fed and watered we drove back to Lexus Belfast and arrived about 2.15pm. About 15 minutes later William came and apologized for keeping me but they had been washing the car. So what do you think of that for Service?...............SUPERB or what. They said the car would be ready for 2.30pm and it was. Great weather, Great Service and a great result. PS. the car looks like new (with the new Alloys) and no sign of a rattle. Thanks Lexus Belfast......I still LOVE my Lexus

Oh sorry I forgot to show you the Bubbling/pitting..........and in a new car but I still love my Lexus. Hopefully tomorrow when I get the new Alloys this will be a distant memory

Thanks for your suggestion regarding Furniture Polish.....I certainly will try that suggestion. In the past I have tried Alloy Wheel Waxes with my Audi Wheels......they have worked but they tend to be difficult to buff up to a shine......not the easiest to put on without touching marking the rubber wheel....the furniture polish should be easier to use and cheaper. What do you mean "1st Generation IS alloy wheels"..........as you can see from the photograph I have provided I have the newish version of the IS. Do you mean the 1st release of the new shaped IS? if you do then the new replacement alloys should rectify this problem......well lets hope it does. On a side issue I showed this problem to a Mercedes Dealer friend and his reaction was one of shock and amazement that Lexus had let this problem continue. He said that he would be surprised if the replacement Alloys would go the same way........(I didn't tell him that some people on this forum were on their fourth issue of replacements)........obviously another German marque doesn't have this problem I must agree, she looks STUNNING.........even with the bubbling Alloys........as soon as I get the new Alloys I will take another picture

Yes I would agree with you that Lexus are willing to deal with the problem. I mean they didn't quibble about replacing all four wheels even though one wheel didn't seem to have any problems. Which is GREAT for me and while I am within my warranty period I will have total peace of mind. From other discussions on here about this problem some people have replaced their Alloys three or four times................wow!! what a waste of money. What I feel is that if Lexus have this problem of Alloys bubbling then surely it is a major manufacturing defect that should be addressed. I have had 6 Audis and have never had this problem and before that I had 8 Volkswagen's (various models) and again I have never seen or heard of this problem. So it appears that the Audi Volkswagen Group have got the problem sussed why can't Lexus? I would agree with you that there are probably other companies that have this problem but I'm sure they are inferior products compared to the prestige company of Lexus. Lexus are no "two bit" company but deal in a quality brand but if it's true what you are implying that they haven't got this problem sorted then I feel their reputation, will quickly go down the pan.........well that's my personal opinion.

Thanks Kam05, so are you saying that Lexus haven't resolved the problem of the Alloys Blistering? That this could happen again with the new set? If so is there anything that I can do to stop it eg. put a wax covering over the wheels etc If there is nothing I can do then surely this is a serious problem for Lexus and they should address it. As I previously said I have driven Audi's and I have never come across this problem of Alloy's Blistering..........maybe Lexus need to source their Alloys from a different manufacturer

Hi there I am from Northern Ireland and bought a Lexus IS 250 (Automatic) last year from Lexus Edinburgh. Thoroughly enjoy driving the Lexus (as I had previously bought Audi A4 but decided this time I needed a change) The car is a 'head turner' Unfortunately I have had a couple of problems with it and I was wondering were these common problems:- 1 Alloy Wheels, the lacquer has started to lift and bubble and may be beginning to rust. I have reported the problem to Lexus - Belfast (Charles Hurst Ltd) and they immediately put my mind at rest and said that they would order up four new replacement Alloys. Which is FANTASTIC Customer Service (I am so used to bad Customer Service, I had taken photos of the faults and was ready for a fight..but no they said it wasn't a problem getting new Alloys for the car) Is this a common problem? and if it is, has Lexus addressed the issue and sorted out the problem......will the new Alloys not do this? 2 A Rattle from the Dashboard (around the central speaker) It appears that there is a problem with a clip which holds the said speaker in place. Seemingly Lexus has modified this clip. Again Lexus Belfast has arranged for the car to be brought into them for the dashboard to be stripped and the offending clip removed and replaced and hopefully the rattle will disappear. Is this a common Problem? 3 Petrol consumption isn't great, with an average of 27/28mpg. Is this to be expected or will this improve? At the moment I have about 12,000 miles on the clock with mostly town driving. (the Audi A4 would have an average of 33/34mpg 4 I haven't had to Pay Vehicle Road Tax yet as Lexus Edinburgh paid the first year but am I in for a nasty surprise.......is it £400 Even with the above problems I do enjoy driving my Lexus.......it is a beautiful car Harry