I thanks that that lexus customer relationship department in the uk worth I have ever encountered..
These are the reason why
1. They Never call you back when They promise too
2. You Never can speak to your case manager at Lexus UK who looking in to your complaint
3. The attitude when you ring up lexus is not very inviting
The fundamental thing is that, you are ring lexus to complain,, about when you think your 2011 isf is in the Lexus garage being fixed, but it's been driven at speed at 7pm past you, as I was on way home one night by someone form the Lexus dealership without my permission..
my word of warning is that if your car is at lexus dealership overnight is it actually there?.