Sixty

The best of it is that we were seriously thinking about ordering a new RX Premium Sport Edition to coincide with us changing the RC in about a year to eighteen months time. As luck would have it we were in the right place at the right time as it really is like a new car.

Well that’s us back in an RX after a short spell with the RC. We hadn’t intended to change so soon but when I saw a recent post by @Habu (Peter) announcing he had sold his 20 month old Takumi to Lexus Leeds we just couldn’t resist. We travelled down to Leeds to pick it up last Thursday and came back via the Yorkshire Dales and Teesdale. The car is like new having only covered 4636 miles and is a credit to Peter who has pampered it well; he can rest assured that the pampering will continue but it will be doing a few more miles than it’s used to as we’re off the Germany and Austria at the end of August. Before the obligatory photos I have to praise the team at Lexus Leeds for their excellent service, which was probably one of the best car buying experiences we’ve had... and there’s been a few! Trev

Lovely car Peter, so nice in fact I've placed a holding deposit on it and will be travelling down to view tomorrow... TBC

Apologies for the late reply, it was Lexus Carlisle.

We had Indesit Appliances (cooker, hob and fan) installed in our new build in 1999, the hob extractor fan gave up the ghost last year but the oven is still going strong.

Following on from my introductory post ‘The Good, the Bad and the Lovely’ I thought I’d share our experience of buying an approved used Lexus second time around as things didn’t go exactly to plan. We first saw the car advertised in mid September and set out on the 100 mile round trip to view the car. It was offered as an ex demo MY2020 RC 300h base model (with CarPlay), registered in Sept 2020 with 4,000 miles on the clock. On inspection the interior was spotless without any marks on the trim or scuff plates, the exterior was a different story however as the front bumper and bonnet had quite a few stone chips, far more than you would expect for a car that had covered only 4,000 miles. That said the test drive had us hooked so we set about negotiating a deal. We agreed that the paintwork would be rectified and that the sale was conditional (in writing) on the repair being of a satisfactory standard. In addition the dealer would fit a new protection pack to the car and install a dash cam hardwire kit for us. Deal done, car could be collected next week. We received a call the following week to say the car was prepared and ready for collection. When asked about the standard of repair we were told the bumper had been smart repaired and the bonnet machine polished… not what we agreed. Cue another 100 mile round trip to inspect the car, needless to say I wasn’t impressed especially as the excuse was that they would lose money on the car if they painted the bonnet. Not my problem said I and made it clear we would walk away if it wasn’t sorted. At this point the Group Sales Manager became involved and to his credit he agreed with our position and authorised a full bonnet (and wings) respray, which would be carried out at their body shop. It took another two weeks until the car was finally ready but it was worth the wait as it looked brand new and we were happy at last; paperwork signed deal done… or was it? You’ll recall this was supposed to be a MY2020 right? Imagine my surprise when plugging in my phone to find that the Premium Navigation System was the older 17CY type with no CarPlay capability. It was only then that I had the presence of mind to check the VIN on Toyodiy.com to find out when the car was manufactured; turns out it was built in May 2019. Was this a show stopper? Not really, we were more than happy with the car and the lack of CarPlay wasn’t an issue, we had it in our BMW and didn’t use it. I was however miffed at being mislead (whether intentionally or not) and wasn’t about to let it go unchallenged. As you can imagine my call to the Group Sales Manager was interesting to say the least, sincere apologies were given (and accepted) together with a free 3 year service plan, which included fuel costs to and from the dealership. We were happy at last… I‘m just intrigued as to where the car would have been from May 2019 to its first registration in September 2020. I’ll leave you with a photo of the car.

Thank you @pobrownfor the detailed information and step by step explanation. I’ve now successfully updated the software and Navigation files on our RC 300h.

Thank you for the warm welcome, much appreciated. Just to complete the introduction here's a couple of photos of our previous IS and RX.

Oooh never thought of that 👍 We did consider going down the formal complaint route but decided life is too short, plus at that moment in time we just didn’t need the hassle.

We travel a lot between the UK and Southern Germany and the IS proved to be a capable cruiser over the 3 years that we owned it; the RX was intended to take over the role but due to Covid restrictions and the problems with the car it never came to pass. Since then our circumstances have changed and we no longer need a 4 door car and fell for the RC as soon as we saw it (I had a 24 hour test drive in an RC F-Sport back in 2017 but chose the IS instead).

We identified some damage (dents and large paint chips) that needed repairing as part of the purchase agreement. Unfortunately these were never rectified correctly (the colour was Azure Blue) and the car covered more miles between the dealer and their paint shop than we managed in 5 months. Despite all the promises by a Senior Manager we were constantly let down to the point where we said enough is enough. Shame really as we had a good relationship with the dealership up until that point.

After 4 years of browsing the forum I thought it might be good manners to subscribe and post an introduction. Our Lexus experience started in 2017 with the purchase of a new IS 300h Advance [the Good], which we kept for 3 years before part exchanging for an Approved Used 2019 RX 450h F-Sport. Unfortunately we had dealership issues [the Bad] with the RX and quickly fell out of love with it after only 5 months, the experience tainted our Lexus relationship and literally drove us back to the dark side with the purchase of a new BMW G20 320i M-Sport. The BMW was a fine car but we still had the Lexus itch... and it needed to be scratched. Luckily with BMW trade in prices going through the roof we managed to strike a good deal against a low mileage (4,000 miles) base model RC 300h in Sonic White [the Lovely] from a dealership on the other side of the country. Needless to say we’re happy to be back in the fold and looking forward to many miles of happy motoring in the RC and contributing to the LOC forum. A couple of showroom pictures for now with more to follow in the RC threads. Trev