Jose DS

@Notamech Thanks so much for the reply. Some recommend a clear film be placed on the rear mudflaps as grime might be stuck between the body and the plastic of the mudflap. Did you add this on?

@Notamech Did you have to remove the wheels to fit the mudguards? I've got a set that I removed from my siblings' IS before he sold - just haven't had the opportunity to enquire how much it'd cost to have a garage do it.

Hi all, Finally getting around to providing an update. 1. They reimbursed me for the damaged window shades (I provided a receipt for the replacement); and 2. They said they could not prove either way who accessed the boot and why they would've opened (and left opened) the windscreen washer fluid. They said we'd reached an impasse and there's nothing else they can do as no one in the workshop would have a reason to open the boot. I had correspondence with Lexus HQ throughout (who where very nice) and so left feedback in the satisfaction survey.

Thanks both, don't want to put my foot in it re forum rules with naming and shaming. Others have had pleasant experiences with this branch of the group and they did fix the A/C (I've only tested it on the drive back from the dealer so far) and provided a slight discount after my awe at the original quote. Will provide an update early next week re their investigation into why they'd be going into the boot and opening up the windscreen fluid... then leaving it open and throwing away the lid... Even now it still sounds like a complete set up (the only reason would've been for me getting Lexus HQ involved to ensure The parts weren't covered under warranty; and that they'd followed proper procedure re identifying the fault). Needless to say, think I'll will be looking at rated /reputable garages nearby for any future works.

Hi all - as an update: I called up Lexus HQ who checked their process - they'd carried out everything according to spec so no faults there. I've collected our car this morning but noticed 3 things; 1. Car was not washed despite promise that they would (it's their policy to wash all cars that come through the dealership for any works); 2. They ripped a window shade that was placed in the rear passenger window, the other was bent out of shape; and 3. They (for whatever reason) made a right state of the items in the boot and left my windscreen wiper fluid (5L container) open and without trace of the lid?!) - had I driven away without checking, that would've tipped over and created a right mess, not to mention ruin all the other items in the boot and quite dangerously - right above the hybrid battery pack?! I raised all 3 points with the staff, their response to the above (in order) are; 1. They claim they did wash it - they did not, same bird poop on the roof of the car as when I left it with them and brake dust build up on the rims, same as when I left it with them. 2. They claim they have no reason to remove these - neither do I, they were both fine when I left the car with them and both attached to the windows properly. 3. They again say they have no reason to go into the boot - they claim I must have left it like that when I brought the car to them - there is no way I'd risk damaging the car like this, I also use the boot daily so would've instantly noticed that he lid wasn't on. Furthermore, I have OCD so would've checked the lid is on, tightly, several times before I'd close the boot whenever I use it. Currently having Lexus HQ follow up and contact the dealership manager - apparently there is no manager available until next week. Makes me wonder if that's why the standards have dropped, there's no one to check up on them... So far, they have offered to compensate me for the window shades and played down the windscreen wiper fluid - I've told them I need it investigated properly as it could've done quite a bit of damage to to the car and contents. Will keep anyone interested posted.

Thanks @wharfhouse & @Notamech. I’ll be calling up Lexus HQ this morning.

@wharfhouse 76k miles, full Lexus servicing. They said those parts aren’t covered under the relax warranty. @Notamech Yeah, went with Lexus for the work. I didn’t ask what investigations they carried out, they said that the O rings needed replacing as the leak was coming from there then said they’d re-gassed the system but it wasn’t holding charge so it’d be the switch (whatever that is, they said it was something to do with the pressure) that needs replacing too… they’re having to order the part and so keeping the car likely until early next week - no courtesy car available. They said they could let me take the car until the part arrives but can’t guarantee they’ll have the space to do the work if I did until the following week.

I’ve taken the plunge… their technician now says it’s still got a leak (after replacing the O rings), it’s a switch that needs replacing now. Part cost is around £300 and another hours labour on top of that… Mind you, they’ve said none of this is covered under warranty…

Just been quoted £320 to replace o rings on the a/c unit by main dealer... thoughts? £21 parts and the rest is labour... should I just go to local garage?

Hi all, Coming up to the time I've got to get these replaced (2014, 76k and still on originals). Wondered if there's any point in getting OEM (c.£370 for pads and discs) or looking at other branded discs / pads? what do ya'll do?

Booked in for the recall work in March (with Jemca Sidcup), there's apparently a 9 week wait for the parts. Got it to show properly on the website by logging in and going to same link as original post. Didn't get a letter or anything, just checked it on the Lexus website and gave them a call.

Hi @Nickyt211, I'm in the exact same situation as you, 2014 IS300H Premier here. After reading this thread, I got on the phone to my dealer (Jemca Sidcup) and they updated my service plan with the new prices (I had a service plan with them for 2 years, the 9yr and 10yr services) which had totalled to £910. They've since transferred everything across to the new service plan which totals £840. So thanks for posting this and everyone else for your replies! I've seen @royoftherovers mention an extended warranty for 10+ year old Lexus? Maybe he'll be kind enough to elaborate :).

Make sure you get an invoice for this to keep a record of it being re-sprayed. The invoice should total £0.00 but what you want is the documentation for it.

So confused - so we should be cancelling our service plans?

There's been a recent hike in service prices (from 1st Aug). @bigglesfllesundone I asked Lexus Jemca Sidcup re a dealership service plan and they said they don't do those anymore and only issue our national service plans (of course, this may differ to other dealerships). I signed up recently to a 2 year plan (90k and 100k services) - total £910.00 (before the hike).