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Server Downtime

Matthew_McNally
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Matthew_McNally Grand Master

Matthew_McNally

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Folks,

as you will no doubt have realised, we suffered a major server outage today.

This was a pretty large problem at our hosting company, which affected more sites than just ours.

The hosting company has clearly been working very hard to bring all their affected servers back online.

At approximately 4:15AM CST, a pair of redundant Powerware 500KVA UPS units failed creating a power failure in section B of our DLLSTX2 datacenter. Emergency teams were deployed within minutes and power was restored within minutes but intermmittment power outages did occur until 6:45AM CST. Powerware, JT Packard, and electricians are currently onsite with over 100 Planet technicians working to resolve the issue. We do not anticipate any further outages . A formal RFO will be released once the team debriefs. We apologize for all issues that has caused.
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