Hi all and apologies for the long post....
I'm just after some advice as I'm not really sure what I should do?
Basically, two weeks ago I took delivery of a new shape Lexus GS 300 2005 on a 55 plate, which I purchased from a Lexus dealer. The main reason for buying from a Lexus dealer was that I managed to get an extra two years warranty and two years servicing included in the already reasonable purchase price plus I get peace of mind.
Everything has been fine with the car up until last Sunday when a number of warning lights appeared in the dash and the car then wouldn't lock !!
I took the car to my local Lexus dealer (not the dealer I bought the car from as they are 150 miles away) who spent the rest of the day trying to diagnose what the fault might be.
They kept the car overnight and rang me yesterday to say that it could take days or even weeks to discover what is causing the fault and that this isn't the first time the car has had this problem.
When they looked into the warranty claims they discovered that the car has had over £6,000 spent on it and the three different wiring looms replaced (the car only has three in total), trying to resolve the problem.
I contacted the supplying dealer and they have agreed to collect the car from my local dealer and supply me with an equivalent loan car whilst they try and get to the bottom of the problem.
The car is still within the 30 day or 1,000 miles no quibble exchange policy so I can reject the car if I want to, but my question is would you allow them to try and fix the car and if I do, do you think it will affect my right to exchange the car if I'm not happy?
Any advice on any of the above would be really appreciated and if you think there is anything else I should be doing or asking for, please let me know - As a caveat to the above I have to say that they are being really good about it all and the dealer principle is looking after this himself, he has said that if they can't fix it they will find me an equivalent car.