m4rkw

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m4rkw last won the day on June 24

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About m4rkw

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    Advanced Member

Profile Information

  • First Name
    Mark
  • Lexus Model
    RX-300
  • Year of Lexus
    2006
  • UK/Ireland Location
    Surrey

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  1. Depends what you're having done. Their £3 bulb change has been a bargain for me many times when I couldn't figure out how to do it myself.
  2. The bank transaction won't have a time recorded against it, just a date. So might be hard to defend when you can't easily prove that the money was sent before they sent that other email.
  3. @jpower Congrats! I would also push to a written apology for them setting out the facts of what occurred. Beware of agreeing to anything containing the words "full and final settlement" or similar. I know it's unlikely that the compressor may fail as a result, but you want to make sure you've not given your rights away if it happens.
  4. Fair enough, and good on you. Might be worth pointing Halfords at this thread and asking them if they want it permanently etched into the internet record that they did this and refused to resolve it. I would write a formal complaint letter to their head office rather than trying to get it resolved in the store.
  5. @jpower Since the dealer had the work done on your behalf you may have better luck just making it their problem, tell them you want it sorted properly with paperwork to prove it was done or you'll reject the car. I suspect if you go down this path what will end up happening is they'll take the hit of you rejecting the car and then simply sell it on to someone else without telling them the AC system has been contaminated. Not great for whoever ends up buying it but at least you'll get your money back.
  6. Just wow. Effectively vandalised a car under the pretence of work and now disclaiming any responsibility. I think I'm going to stop shopping at Halfords, discount or no discount.
  7. How? How will this £7 spray help this guy determine whether his entire AC system needs to be replaced or in fact doesn't? Please enlighten us.
  8. I wouldn't drive it. Have it towed to the place that will do the work, add that to Halfords bill.
  9. FWIW if the quote is for the same piece of work I would trust an independent specialist with a good reputation more than any dealership.
  10. @jpower how long have you had the car? If it's less than 30 days it might be easier to just give it back to the dealer and demand a refund and leave them to deal with it. Even if it's after 30 days you may still be able to do this - https://www.carbuyer.co.uk/tips-and-advice/your-new-car-rights
  11. Is it possible to know with certainty whether it's been damaged or not? If not I would argue with Halfords that they should replace it.
  12. That doesn't sound too bad as a solution. Is he saying the compressor is probably not damaged then, presumably given that you caught it early?
  13. Call them and discuss it again. Record that call. Just in case they try and weasel out of it later. This is pretty shocking imo, you’d be well within your rights to get Trading Standards involved. I’d keep that in your back pocket though in case you have trouble getting them to put it right. I wonder how many other cars they’ve done this to!
  14. Not great, but hey at least you caught it early and at least they've admitted fault. Should be a slam dunk to get this resolved. Pretty shocking to me but I guess you live and learn. Never letting them touch anything of mine more complicated than a lightbulb now!