I bought my first Lexus - a CT from this branch - sales experience was "OK" but prep of the car was not great and a few minor cosmetic issues they said they would fix were not (or they had attempted to but not done much)
They were not my nearest dealer (Bristol is) so I didn't plan on going back to them for servicing, but Lexus asked me for some feedback on the buying experience - I replied honestly about the bits that were good and not so good (think I marked them a 3/5 in some areas) - anyway, this got fed back to the dealer principle who was quite put out and left me a voice mail asking me to explain my scoring to him and expecting me to call him back. I called once to be told he was with someone but wanted to speak with me so would call back......he didnt, I called again a few days later to be told he was busy and they would tell him I called. Never did get that call back and never followed it up, but it was interesting that Lexus feedback scores appeared to rattle him - this was a few years ago so things may have changed