ApePat

Glad to find this post. I called my local service centre a few weeks ago about the fuel cap issue for my nx350h and was booked for replacement along with the first service in 2 weeks. I was on holiday last weekend and experienced the frozen handle issue for all handles apart from the driver front door. Just called my local centre (authorised but service only) earlier and they said they would have a look at my upcoming appointment - they mentioned they only had the fuel cap issue but not the handles. This is 3rd issue I had for the car since I got it Jan 22 sigh (unusual crease on dash trim, fuel cap issue and now frozen door handles)…

Yea Lexus agreed to replace the dash trim under warranty. The dealership did, seemingly, a good job as I didn’t notice any rattle etc. However I am not sure if my HUD issue is linked with the job - no idea if the unit was touched for the dash replacement job.

Hi there. I wonder if anyone has the same issue with their HUD for NX350h/450h. My 350h got the dash trim replaced by the dealer under warranty due to very prominent crease marks around the airbag area about 3 months ago. I recently did a longer trip and noticed the projection of the HUD would “vibrate” up and down more than I remembered on some rough roads at higher speed like 60 mph and seems to be fine if the road is relatively flat/in good condition. I don’t really remember having the projection “vibrating” up and down too much before the replacement though. The HUD unit seemed to be quite secured when I slightly pressed the area/screen. I am going to speak to my local centre which only does service and parts (not the dealer mentioned as they are a bit far from where I am and it’s hard to demonstrate the issue unlike the crease issue) but just wondering if anyone knows anything - I am not too sure if it was just me being paranoid after having the dash replaced or it’s really “abnormal”. Ta!

Yea that’s right - there a very faint “v” shaped crease on the other side as well. I guess all nx350/450h will have some degrees of this but I guess I was the “unlucky” one with a very obvious one with this dash. If it was very faint then I won’t really bother but it’s very obvious in my case unfortunately.

I am no expert so can’t really tell 100% but it’s not plastic - either leather or “fake” leather I assume. It is soft to touch and obviously “crease”.

Lol yea it’s a gamble isn’t it? As said I was not too sure about getting the dash replaced initially but the manager gave me some confidence. He did say it’s the first for them which is not surprising but did say they obviously did dash replacement for other models. He told me he would book it for up to a week so it would be done properly. He even said he would drive it himself to make sure it’s all good with no rattle 🤣 . Maybe a SMART repair could fix it but I can’t imagine they would offer it and I certainly can’t see any reason for me to fork out money to fix this myself (unless I just leave it obviously). I actually notice the airbag indentation is now a bit more obvious at the top as well. See the photo - you can see the “V”. This certainly pulls me further for a replacement instead. Anyway wish me luck lol.

Just heard back from the dealer. Apparently I was the first one in Europe who reported this lol. Spoke to the service manager - said they would go ahead to have it replaced under warranty. Apparently it’s going to be a relatively big job as expected and they need the car for a good few days. He offered some personalised service for getting the car to the workshop (to be confirmed though) so very impressed so far (my local Lexus service centre has not even called me back lol). Not going to happen until at least April anyway - hopefully it will be all fine.

Looking online, it does happen for other cars as Andy mentioned - I guess it depends on the design. Apparently there was a good go for the BMW 1 series about 10 years ago about airbag indentation and BMW ended up telling people it’s normal and not to replace the trim. I have emailed the dealer which is about 2 and half hours away (closest to where I stay) and see what they say. My local area does not have a Lexus showroom but only a Honda garage that is also authorised garage to repair/service Lexus - they don’t have service plan set up for purchasing currently (awaiting for training apparently) and said I would need to call back in a few weeks. Did say they are repairing Lexus though… Probably will ask them a look as well but that’s already a bit off-putting as I am not sure how experienced they are particularly with the new NX… I suspect they will probably say replacement but I am really not sure as said.

Thanks - it looks like the exact same issue. As said I am not too sure if I want the dash trim to be replaced even if it’s agreed under warranty - I want to avoid possible rattle/alignment issue… Maybe it’s something I just live with unless it’s getting worse.

Hi there. I wonder if anyone with the leather dash trim with their NX350h/450 noticed an odd crease as seen in the photo. I only noticed it today when I was cleaning it - only got the car a month ago. It’s not really noticeable when I sit on the driver side. I could not recall putting anything/did anything that would cause it. It seems like a very uniform crease so I am not sure if it was supposed to there (probably not). I only tried to use a hairdryer to see if it disappear - it does disappear but would return after cooling down. It’s felt like there’s a gap/crease in the pad under the leather when I pressed the area. Any comment/simple fix would be appreciated (if it’s not supposed to be there) - I am not too sure if I would want the dealer to replace the trim.

Sadly 1 year wait sounds about right currently. I ordered my 350h end of Oct 21 - it was built early/mid Dec and only arrived UK last week. Hopefully it will be ready collection in 2 weeks. Yours probably won’t be built until April/May 23 if the ETA is June 23.

I hope this is right - it means I may get the car earlier than I thought haha.

My 350h is also on Mignon. Lexus CS told me the ETA to UK was 17/1/23 - obviously subject to changes. Also was told there would be 1 to 2 weeks turnover time for prep/final inspection etc before reaching the dealer so likely delivery end of Jan 23/early Feb 23 if all goes well 🙂

Just gave Lexus CS a call and got some good news - the car was built 5 days ago. Mignon is the vessel and expected to arrive UK mid Jan 23. I may see the car, finally, late Jan 23/Feb 23 lol.

I mean late Oct 21 and not 22 in case you are wondering 😢