Kaizen

@flookyk: Update: My friend has purchased the RX. We asked the dealer about the protection plate, and they fitted it free of charge. Thank you so much for your tip; it was really helpful.🙏 🙂

@wharfhouse: thank you so much - It took multiple chases, but in the end, I am glad it was done FoC. Ok, in this case, I will double-check the water pump issue before booking the service. Otherwise, I will be in a situation where the Lexus warranty is active and Marshall performs the work, and I am uncertain about how that will impact the Lexus warranty.

Good news - the front discs and brakes were replaced free of cost. As for the water pump, the recent inspection report says it is not 'actively leaking' - which means it will leak soon 😄 I am booking a Lexus service so it will activate the Lexus warranty, does anyone know if they will address any existing issues under the first Lexus service which activates the warranty? Thank you all 🙂

How much does it cost roughly if you don't mind, please? Thank you.

Thank you so much, will do.

I agree, if Lexus isn’t listening - collective action is necessary. Lexus claims to be a company that takes care of its customers and receives high scores on customer surveys… it’s ridiculous to let customers suffer due to their incompetence. There are numerous complaints and instances of theft, yet no resolution has been reached. Lexus thinks it is okay for their vehicles to be stolen this easily - this is no customer service! It is time for Lexus to take this matter very seriously and stop sweeping it under the rug. One of my friends is almost through purchasing an RX, should I warn him and probably cancel the sale? I do not wish to see him in trouble.

Thank you 🙂

Just curious to run my NX quotes for next year. To confirm I am on the correct website, are you all referring to NFU Mutual Car Insurace? Thank you :)

Hi @wharfhouse, Thank you for that. My car has 60k miles on the clock. I have asked them about the warranty and now Marshall wants to do another inspection to check if these can be covered under warranty.

Thank you @ColinBarber for replying. The Marshall dealer did the service and provided me with their approve warranty for a year - since this was not by Lexus, I missed out on the relax warranty. I went through the Marshall documentation, and it looks like the waterpump will be covered. My next service will be at Lexus which will activate the Relax warranty which should help me in the following years. Brakes - sure, I will double-check the wear level. Lexus says it is between 3 - 4mm and needs urgent attention. The pre-delivery inspection report from Marshall says the wear is at 60%, I am assuming this should be around 4.5 mm, maybe? And for the worn discs, I can't really tell, got two visually shiny discs, but Lexus say they are worn, but I am not sure. It sounds good, if the breaks could go for at least a year, I will get a few quotes. I have a local Toyota, will check their prices as well. Lexus quote came to about £450 I think, but I see prices with 50% less - not sure if this must be done at Lexus or elsewhere is fine. Thank you.

Thanks for replying @Bluemarlin. The pre-delivery inspection report indicates that the brakes are fine and says 60% wear. I also had another issue regarding the tires not being replaced before delivery, which I complained about and they resolved this issue. Now, another problem has arisen - it is evident that they did not conduct thorough checks. The inspection report does not mention anything about the water pump though; it appears to be a standard checklist. I have contacted the dealer, waiting for a reply - hope they resolve this.

40k, that's very good low miles for an NX, they are very good cars. I am only on 3 months, so can't comment much, but so far I am enjoying it. However, based on my experience, please purchase from a Lexus dealer, check the service history, and check the overall tire condition and brakes. I am driving it in Normal mode and not eco, noticed more MPG in Normal mode than Eco. All the best.

Thank you @Spock66. It is under Marshall Approved, not Lexus. Ok, thank you, the water pump that's good to know, at least one less thing on the list. Cheers.

NX is a great car, I am enjoying it, but please do ask about the water pump and when it was replaced, I missed checking this and it is not a cheap fix. Mileage is about 42 which is good for the size. All the best

Hi fam, My NX 300h underwent a health check today, I purchased it nearly 3 months ago. The results revealed a leaking water pump, front brake pads and discs worn down to 3mm. There is also a high bacterial reading, requiring anti-bacterial treatment. I had plans to have the car serviced at Lexus when it is due for its MOT in a couple of months. I was hoping that this service would activate the Lexus service-activated warranty. Unfortunately, I did not anticipate issues with the water pump and brakes occurring before that. The car is still covered under the Marshall-approved warranty. However, I am unsure if the water pump, discs, and pads can be replaced under this warranty, considering they were not identified during the pre-sales inspection check. Has anyone had any luck getting these replaced under warranty? To add to the dilemma, Marshall Group no longer owns any Lexus dealerships; so, I am uncertain about the status of their approved warranty or how the arrangement works. I may have to get this replaced in one of their garages but not Lexus unless they can pay Lexus. Would like to hear your thoughts, please. Thanks, Kind regards Bill