Tomtom Excellent Tech Support

[methoplod]

Thought this might be usefull - My TomTom sterted haveing some difficulty in picking up sats, I called them and they tried a couple of things on my PC, no luck, they immediatly sent a packet with their box in it for return to workshop which arrived one Friday ( a week ago), the packet to send my TomTom back was their own prepaid special delivery packet, I sent it back same day, Monday I got an email that they had received it and on Wed I received a new TomTom from them, again special delivery.

The TomTom I sent in for repair or check was 11 months old, there was no quibbeling from them such as "You might have dropped it" or any other excuse from them that I might have misused it in some way, absolutely first class, no quibble replacement service for an 11 month old item.

[The Editor]

EXACTLY AS IT SHOULD BE !!

Unfortunately all too often in this country we are subject to c%*p customer service and an apathetic attitude from companies. I spend a lot of time in the States and deal with the US on a daily basis...... Oh.. how we could learn from their customer service. The trouble is I don't think we will EVER get to their level of service or attitude when dealing with customer complaints.

It is the exception rather than the rule in the UK to get decent customer service... Well done Tom Tom. :winky:

Over here the customer is a necessary nuisance to keep the company afloat........

Rant over - Now where did I put my passport so I can get back to The States ??....

The Ed