Multimedia - Cannot Load Cd's/dvd's

[Ish]

Just brought an IS250 after having had an IS200 for a number of years, Love it. However cannot load CD's or DVD's. Instructions states to press 'LOAD' and wait for flashing lights, same as my previous car. Cannot see any lights flashing when I press 'Load' nor does it allow me to input a CD/ DVD. Help. Am I doing something wrong? Tried it whilst the car engine was off, still no joy.

[darkoracle]

Apologies in advance if this seems a dumb response - but have you tried the eject sequence?

Does it do anything?

If it is a single player - there may already be a disk in there.

[Ish]

Thanks for responding and not a dumb response. Yes have tried that.

The screen indicates that there are no CD's/DVD's 'Empty'.

I have just spoken to Lexus over the phone who have advised it is normally caused when the wrong size CD's entered which then get stuck. Onces these CD's are out it will normally start to function correctly.

Estimated cost for fixing was over £1000.

Any idea's?

[Ish]

Found this reply to a same issue for the older model IS200 -

'..if you remove the headunit from the car, split the two parts (heater controls/stereo) remove the top plate of the stereo (2 or 4 screws) and you will see the cd mech, here you may find some stuck cd's, look down the sides to the bottom and you will see cogs and worm screws, wind the cd mech so you can slid the cd's out of the unit, if you dont have and jammed cd's wind the mech all the way to the bottom then re-fit back in the car and see how you get on.'

I trust there is something simliar for the IS250...help anyone

[Ish]

I'm still searching for the answer.

Found out how to remove the headunit on youtube

(Removal and Installation of Lexus IS250, IS350 Radio, Navigation, Display, Year 2006,2007,2008 - Uploaded by HiTechElectronic on 7 Jul 2011)

I thought this might help me to check and remove any CD's/DVD's if stuck - Not quite what I am looking for.

Anyone know what I can do apart from spend money I haven't got?

[briatore]

Hi Ish

Most probably there is something, like a cd, jammed inside and that you'll have to take the unit apart to pull it out. That's the bad news.

The good news is that you can probably do it yourself. You'll just need to be patient and have enough time on your hands. I have never done it myself on this car, but I've opened a similar in-dash Bose 6-cd changer and it's not that difficult as it seems. You just need to be extra careful not to scratch the interior, not to break anything inside, and to remember what goes where. :)

Also, you could take the unit out yourself and then take it to a hi-fi or a TV repair guy, if there is one around. They are way cheaper than Lexus, and they know what they're doing. :)

Or, if you don't want to do that either, you can always add a Vais tech unit or something similar and forget about the changer all together.

Good luck and please tell us how it went. :)

[Ish]

Hi Flavio,

Thank you for the response.

I will probably take it out and then take it to an audio expert of some sort as I don't want to mess anything else up in the process. I brought this model mainly for the Multi Media system.

Emailed Lexus to see if I can get any help as a ‘gesture of good will’.

They said they would consider 20-25% off the cost to fix it if I take it to a Lexus dealer to first diagnose the exact issue (didn't specify who would pay for the cost of the diagnosis) and then only if I had purchased it from a Lexus dealer - No good to me then.

They did offer me a technical support line number at a cost of £1.50 per minute09066610061. They probably thought we spend lots in fuel so why not charge a premium rate to call.

I will keep using the plug in jack for music for the time being, pity I can't get visual.

Thanks for your advice.

I will let you know if I have any sucess when I get around to it.

[briatore]

The people at the dealerships sometimes forget that we are not stupid just because we bought a car from them. :D

With an aftermarket changer emulator unit attached to the back of the system, you can get the visuals too, so you don't have to worry about that too much. :) I'm pretty sure that there is something stuck inside (my bet is two cds together) and that it will all be fine. :)

Good luck and please do tell what happens :)

[Ish]

^{Thanks for the advice. I will let you know how I get on.}

^{I work with someone, who knows someone, who used to work at Lexus as a machanic (do I sound desperate?) I'm hoping they can sort it out for me. If not I will pluck up some courage and pick up the screwdriver.}

^{Let hope the next reply will be '.....It fixed!'}