Dealkent

The leather feels good quality , but it's not practical. I cannot get in/ out of the car without marking the seats ! . And I am not a big person . Jaguar have 2 levels of leather , one is harder more like what Audis , BMWs use , mine was the softer premium level which still didn't mark or scuff or tear . We put large items on the back seat . Big TV , no problem, dog jumps from seat to seat , no problem , getting in and out wearing big coats etc , no problem . Never had an issue with leather seats as I am experiencing with this one , you only have to touch them and they mark .i also use leather cleaner and cream to protect the leathers but has made difference to Lexus seats . Real shame , because I Ilke the look of them .

Hi , can you please confirm you have actually had t leather seat covers replaced ? And under warranty ? . Are you sure they didn't just repair the marks etc ? . Thanks

Hi John , thanks for the quick reply . I have spoken to Lexus customer service direct and they say I should take it to my local Lexus dealer ( thankfully ) and take it up with them . If I get no joy with them , they said to get back in touch with Lexus customer service and they will look into it . I will ask next time in the garage if it is real leather . I know the Germans use a kind of composite of leather , tough as elephant hide . I once had a Merc 450 SL and the seats were MB tex , I thought it was leather but found out it was really a vinyl?!!! .

Could I take this issue up with any Lexus dealer or would it have to be the dealer you bought it from ? Bought mine 2,years old from NW london , only had a it a few months , had two really bad scuffs on front seats already . My nearest dealer is in Canterbury, 35 mins away . Any advice on how you got yours replaced or repaired would be very appreciated.

Hi, I'm a newbie here . Bought IS300h in June ( 64 plate ) with cream leather seats . Within a week a terrible scuff on the passenger seat . Was gobsmacked , had. Jag XF prior to Lexus and never had this problem once in 4 plus years .had it repaired at Lexus for £85 . Now I have a similar scuff on drivers seat . The leather is too soft and not resistant . I have soft leather sofas that are still good after 4 Years of use , including dog jumping on it . This is not right . Can I demand new seat cover ? . Still under warranty until next June 2017