Disgruntled With Dealer

[colbecoz]

Hi peeps,

Well, I've always had a good service from Lexus Aberdeen, but, this time they seem pretty disinterested. Maybe cause I have an 8 year old IS200 and not a nice new one. Just done 2.5k miles on holiday in UK and France, and, a few niggles showed up. So after some great advice from Ormi, I booked in my pride and joy to get the calipers checked, wheel bearing noise fixed, new front disks and pads, and a funny humming noise investigated along with the Clutch release bearing replaced.

Asked them to fit mintex disks etc, but they wriggled out of it. So settled for Lexus/toyota ones. Said they couldn't hear my humming noise (which is very apparent and starts around 40 MPH!!!), didn't do release bearing as asked in plenty of time, wanted to book the car back in later in the month for the rest of the work, blah dee blah. I'm just a bit pee'd off with the attitude, especially as they new in plenty of time the work required. I do know that they have downsized, and that all sales now go through Lexus Glasgow, so maybe, they are winding down to close completely. Still, no excuse for poor customer focus, especially after all the priase I've given, and money I've spent there....

I feel better now that my rant is over... lol

Col :winky:

[kenfoxy]

I think an independent would love that kind of business, and they certainly wouldn't argue about Mintex pads.

[kam05]

How far are you from Ormi? He works for Toyota/Lexus?

I'd rather have a Toyota/Lexus tech looking after my car (doing private work after hours)- you save labour costs (compared to dealer rates) and you also get the satisfaction that your car is being looked after properly. So you won't get a dealer stamp if you don't go to Lexus? Doesn't make a difference in my book, as long as you keep the reciepts in the service book for any parts replaced you shouldn't have any problems selling your car when the time comes.

No point in taking a 8 year old car to a main dealer IMHO.

[colbecoz]

How far are you from Ormi? He works for Toyota/Lexus?

I'd rather have a Toyota/Lexus tech looking after my car (doing private work after hours)- you save labour costs (compared to dealer rates) and you also get the satisfaction that your car is being looked after properly. So you won't get a dealer stamp if you don't go to Lexus? Doesn't make a difference in my book, as long as you keep the reciepts in the service book for any parts replaced you shouldn't have any problems selling your car when the time comes.

No point in taking a 8 year old car to a main dealer IMHO.

Ormi is in Edinburgh as far as I know Kam. He gives me great advice, but, when I pass it on, they think i'm being ar@e methinks. Edinburgh is around 100 miles from me, and, I wouldn't mind travelling. Only thing is, if the work was going to take a couple of days, then I'm feked. I don't mind spending money on the love of my life (my Lexus.. lol), but they don't seem too interested now in Aberdeen. Must admit though, they did run me back home and then pick me up and take me in when they had finished doin the pads and disks...

Col...

[ormi]

if i was you mate i'd go to toyota(if theirs one close enough)their hourly rate is far cheaper toyota stamp in the book just as good as a lex one and they'll prob have some of the parts in stock anyway if not they can sds them(same day service)also the tecs at toyota will love working on the car(beats working on yaris,corolla,avensis,rav4's and landcruisers)also they are more likely to give you 10% off if you moan that its expensive. :winky: :winky: