GWilso

I will buy another Lexus from another Lexus dealer, but they will be signing my contracts first

As some of you know my recent purchase IS220D SE-L MM the customer service at Lex Cambridge has not quite been what I expected

A quick overview

Car advertised with 64109k's on the clock, car ordered with 64109K's on the clock, collect the car a week later to find 65775K's on the clock a difference of some 1600K difference :shutit: As we bartered on the price they said they would sell it cheaper if they did not carry out the 70k service before handover I agreed, so to find when I collect the car that its a lot closer to the 70k service than I expected I cause a stink, I've told them the car was mis sold and that the extra millage has devalued the car so I want the 70k service for free they refuse point blank:unsure:

My answer "YOU CAN COME AND COLLECT YOUR BLOODY CAR AND RETURN MY PART EX"

I think I got a bit carried away again, The dealer informed me that he will arrange the collection with the center manager tomorrow I hope to god they just finally agree to do the 70k service because I never back down.

I just hope they enjoy there 200mile round trip to collect it because if they think I'm returning it to them they got another nice message coming all this for the sake of a £100 service

Think you have done the right thing but what if they have allready sold your part exchange

So will you be buying another Lexus from another dealer

After seeking Advise i'm within my rights to cancell the agreement within 14 days (only on day 6) and receive a full refund and they have indicated that they still have my old car but is that true I don't know?

If my car has gone to Auction as it was ment too they need to find the difference to pay back to me it could get really messy but i'm hopping they just back down and do the 70k service

As some of you know my recent purchase IS220D SE-L MM the customer service at Lex Cambridge has not quite been what I expected

A quick overview

Car advertised with 64109k's on the clock, car ordered with 64109K's on the clock, collect the car a week later to find 65775K's on the clock a difference of some 1600K difference :shutit: As we bartered on the price they said they would sell it cheaper if they did not carry out the 70k service before handover I agreed, so to find when I collect the car that its a lot closer to the 70k service than I expected I cause a stink, I've told them the car was mis sold and that the extra millage has devalued the car so I want the 70k service for free they refuse point blank:unsure:

My answer "YOU CAN COME AND COLLECT YOUR BLOODY CAR AND RETURN MY PART EX"

I think I got a bit carried away again, The dealer informed me that he will arrange the collection with the center manager tomorrow I hope to god they just finally agree to do the 70k service because I never back down.

I just hope they enjoy there 200mile round trip to collect it because if they think I'm returning it to them they got another nice message coming. All this for the sake of a £100 service

Thanks for the input guys

You were right Lexus GB weren't much help over the phone but funnily enough 10mins after I got of the phone the dealer rings me back :D

Now in the hands of the dealer manager and awaiting some answers, ultimately aiming for the the screen to be replaced and the 70k service to be FREE for the millage adjustment

Thanks

I was called 2hrs before collection to say that there was a small problem with the alloys and that would need to return the following week to have them replaced unfortunately I did not realize the cracked screen or the wipers until the journey home but reported back to the dealer straight away I've accepted I'll need to make another 180mile round trip its just a hassle but yes as you say my argument to them is this should have all been resolved before I picked the car up.

and the fact I have a cracked screen and dodgy wipers indicates that there "comprehensive pre checks" are pointless

but hey have agreed to replace all items quoted(apart from screen they want me to claim on insurance and reimburse me) but keep side swiping my emails RE:millage

Cheers

Gordon

From your other thread it seems that you were aware of problem with windscreeen and alloys.Personally I would not have accepted the car prior to these items being fixed.Surely these items could have been sorted if they had to spray the car and had it for a week.

I don't think Lex GB will help as you say the checklist noted the mileage.Wipers are covered on warranty but only for 3 months I think.

Best of luck with your car and hope matters are resolved to your satisfaction.

Regards Dave

This might be long winded but bare with me

When I bought my used IS220 SEL MM

The advertised millage was 64109K I went to test drive a similar model because at the time this one was being prep'd (having a respray)for sale so technically I agreed to buy the car without actually viewing it :shutit:

When bargaining with lex Cambridge they were going to have the 70k service done before the handover..... but as it had already had the 60K service a few months prior I told them not to bother just to take a bit more off the asking price which they agreed.

When I actually took delivery I failed to immediately notice the millage at 65775 (a massive 1646k difference)

I'm trying to now get the 70K service free my misses thinks its petty I've threatened writing to Lex GB (not sure that will make much difference?) as I'd also like to know how they managed that millage in a week.

and in case your wondering I do have proof I have the order form when I bought the car @ 64109k and the pre approved technicians check list @65775k.

I love the car but Lex Cambridge are really starting to Pxxx me off and thats not good its not just the mileage but other little bits and pieces cracked windscreen, worn wiper blades, having to go back to have alloys replaced and the handbrake is dodgy not what I expect from Lexus.

Did i say i love the car

Thanks Nate

When I picked the car up on saturday I made the 90Mile run back home mostly motorway stuck between 60-75 in 5th when I left the dealer the MPG average was 19mpg when I got home the mpg average was 34

Ive done a few motorway runs since then trying to stick to 60mph and still can't get more than 34MPG its an 06 SEL-MM 65K on the clock

Sorry

Jamboo,

Can I ask what your "latest fix" was to reach 40.5MPG had mine 3 days covered 400Mile can't get passed 34.00mpg I was aware the 220d had consumption issues but was guaranteed by dealer to expect 40-44mpg and if i wasn't happy he would change any Parts necessary to achieve this i'm booked in at the weekend to have a possible injector replaced

Cheers

Had a test drive in a 220d se this weekend as i dont want to be paying stupid tax costs next year in my 200. Spoke to the guy about the possible fuel and gearing issues then went out in it.

He was honest about the fueling issues explaining that Lexus had found a problem on the older 220d's and that there had been a recall issue and the new ones were ok.

He was also honest about the gearing in terms on what its actually designed for and that 6th is crap under 80 as it was a design feature.

Compared to the 200 it seemed a bit sluggish unless revved it wasnt as smooth but it also seemed more relaxed more go and less show compared to the 200 in fact when I got back in the 200 it felt slower even though it was smoother and more usable.

One thing I was a bit upset about was the heavier clutch on the 220d but it could be cause it was newer and that it was a diesel but will be something I can get used to.

As for the car loads of toys etc I will be considering it or at least the se-l + mm

Have arranged to get one for a day so the missus can drive it too however tbh I was quite happy I went into it expecting it to be unusable and bad on fuel but the clock said 35mpg which was round town stuff and although the gearing was different it is a diesel and so I expected and such.

Just to cap off it is a nice car it can be driven wants you get used to it and it will of course be different to the petrol engine all in all I can away feeling good about it and looking forward to having one for a whole day.

Oh and one more thing IMO its the only lexus available for someone that wants to save money and keep a manual gear box as I cant stand auto's. If your like me and still want to be involved in the drive rather than just let it drive you but dont want to spend hundred on tax next year give it a go I looked at the a4 and it felt too much like a vw, I refuse to pay BMW prices for extras that are standard on the lexus and the c class just looks ugly.

Please whatever you do dont dismiss it cause of what people say on here there were some bad ones to start with yes however I think theyve ironed out the wrinkles and its becoming a very satisfactory car

I mentioned earlier in the thread - the new courtesy car I had (220 Base model) gave me 42mpg. What I didn't mention was, the gearbox was a lot smoother, and it felt as tho 1st had a lot more urgency. Mentioned that to the dealer but fell on deaf ears!

They may well have ironed out some of the issues on the new ones. Don't forget that the complaints on here are justified, but equally there are others on here with nothing but praise for the 220d. You're doing the right thing by having one for the day away from the sales rep.

What could they have ironed out? All the mods and bits are on mine...I am getting 29-32mpg in town, and on a run on Sunday (earlier than planne) I got 40.5mpg. That's a hanful of MPG better than I got before the latest fix - 210 mile round trip - both at quiet times (we got home at 0400hrs), included M1 50mph bits where the road repairs/lane widens are...

I never went above 73mph, used 5th and 6th sensibly...

I don't want this to become another "are they really that bad", so please, lets all just these things up with our own dealers!! Some cars are fin, others aren't. Priod. End of. Next topic!

Absaloutly 0 feedback i'd be very wary

Thanks for all the kind words folks

But can anyone address the issues I raised on fuel consumption? should i ask for more than the 5th injector to be replaced?

Thanks

Gordon

Thanks keith oh and ill include pic's of trevor the teddy :winky:

Congrats on the new Lexus. Hope to see pics soon.

Keith

Sorry no pictures as yet, I took delivery on Saturday have to say loving the car and the toys but already I have some concerns

Biggest one being yep you guessed consumption, ive done around 100mile of motorway and only averaged a max of 34.00mpg so the computer tells me but when i watch the meter thing on the trip computer thats sits around 50-60mpg?

I've only used around half a tank so far so its hard to get a true reading on it i knew there had been problems with the fuel economy but I was guaranteed by the dealer to easily expect 40-44mpg

Secondly the cabin is very quiet and refined but the second you step out with the engine running it sounds like a tank anyone else's like this? its enough to wake my neighbor's when i leave for work at 5.00am

This was a used car and I'm due to head back to the dealer in a week or so to have the alloys replaced a scratch buffed out the windscreen to be replaced i just want iron out any potential problems in one go should i ask for this 5th injector to be replaced? anything else I should be looking out for?

Did i say i was loving the car

Keith you really are a legend Lexus cambridge just came back to me and took the Gap insurance from £399 - £279 so you saved me £120 thanks mate I owe you one

Gordon

GAP is something that can make a useful haggling tool when you're buying the car as you can get it built into the deal and save a bit on it. Having said that you're still in a position to save. Say to Lexus that you've found loads cheaper and if they can come closer to their price then you'll have it off them, if not you'll shop elsewhere. Even if they drop to £300 or £250 it's closer and I'd take the Lexus one if it was me.

Keith

I had a pretty good go at ****** of the dealer too when i bought this as I never quite got the price PX i wanted so i made sure i made up for it in other ways Such as full tank of diesel 12mths Tax and retaining my current tax disc on the px, Oh and my misses went bright red when i demanded the lexus teddy they have in the window as part of the deal

You can haggle on anything to get it included in the price or at a reduced rate. I always have done and it's always worked for me. Having said that I'm a salesmans worst nightmare because I demand everything!

Little story, I went to test drive a Golf GTI last year and the dealer wouldn't give me the deal I wanted so I walked out. I'd told him what other dealers I was going to that day and he'd rung ahead to warn them about me! Needless to say I didn't buy one - that irritated me!

Thanks mate Gap insurance wasn't something I was aware you could haggle on so thats a good tip ill let you know how i get on

Thanks Again

Gordon

GAP is something that can make a useful haggling tool when you're buying the car as you can get it built into the deal and save a bit on it. Having said that you're still in a position to save. Say to Lexus that you've found loads cheaper and if they can come closer to their price then you'll have it off them, if not you'll shop elsewhere. Even if they drop to £300 or £250 it's closer and I'd take the Lexus one if it was me.

Keith

After my new purchase Lexus offered me their GAP insurance which I am keen on but they want £399 for 3yrs....

there are a lot of companies out there offering this at a dam site cheaper rate than Lexus most around the £150 mark I know Lexus may be that bit more comprehensive but insurance is insurance

Does anyone on here have any recommendations on aftermarket GAP insurance or ever had to use it any views appreciated

Don't get me wrong I'm not on a money saving mission but if i can save almost £250 buy using someone else for the same policy then why not

Cheers

Gordon

I'll look into that cheers mate

I believe you can, theres a hack which gives you access to the service menu (I think on 1st edition models) and from there you can disable the only-parked dvd watching option. I think! (remember reading it on the 250/220 forums a while back) Do a search over there and you'll probably find it

Can't wait I bought probably my best car yet IS220d SE-L MM 06 Silver (will also be sad to see the old IS go its been good to me)

Its done high mileage for the age hence the reason it was the cheapest priced SE-L in the country the amount of toys and things to play with are just out of this world

I appreciate there are some mixed views on the 220d fuel consumption but hey I've been driving the old IS for two years so I think I can live with 35-40MPG I look forward to asking you all the questions when I take delivery but I do have one question now on behalf of the wife can you watch DVD's whilst on the Move on that screen?

Cheers

Gordon

Thanks for the info Shake,

However I have taken a small step back I think the comments on build quality and ware and tare are true on the Saab even though this model is fairly new with little miles I need it to last me at least 5 possibly even 6 years

So i'm now looking at keeping with the Lexus brand (Purely for realiability)Possibly 220d No trim around the 14K mark

OH AND IF I CHANGE MY MIND MUCH MORE I FEAR I MAY GO MAD

Thanks everyone and watch this space

please dont listen to the people that say "its just a **** underneath" most cars are owned/share chassis or parts from another car/manufacturer.

the 93 is a great car, you can chuck them about and power delivery is good. i personally would go for the 93 hatchback aero or viggen if you can find one. they are lighter and have more power, plus its chain driven(just one thing less to think about)

saab were the first company to introduce turbos to cars, turbo lag is minimal they have a lot of experience. the engine is in house by saab.

end of the day its up to you, drive the car, if you like it buy it but DON'T let anyone put you off cars they have stereotypes of.

HIRCSH is the tuning company of saab, as bmw have M, nissan have nismo etc.

Only a base spec and that wouldn't suit me

^^ and 15k can get u a is220d or is250?

Thanks mate was hoping for a little support :winky:

Oh and it has N/A against all the spec's so just for info.......

0-60 7.4

TS 146

avg fuel about 36MPG

HIRSCH means its lowered, has sports styling kit upgraded brakes and pedals and chiped to 195BHP

If the car feels right to you, then go for it. Lexus ain't the car to keep for life, it's fun to have a change!

Thanks Ian thats fine I sort of agree

I must admit really do like the car (even if it is a Vectra) but biggest downer for me is interior its just a bit bland hopefully its something ill bet used to

But thanks for your input

I looked at all sorts of things before I bought my IS300. The 9-3 is a nice car, well built and very solid. The one you’re considering seems like a reasonable price too. I didn’t go for one for 3 reasons – I don’t really need the room, a lazy 3l V6 is more my style than a revvy 1.8 turbo and you just can’t help remembering that it’s really just a Vectra in disguise.

Sorry if I’ve just pi**ed on your bonfire!

As I've already mentioned on here before its time for me to upgrade my motor. I automatically looked at another lex possibly the the IS300 but whilst Browsing showrooms etc etc I keep straying and looking at other brands such as volvo,Saab etc etc sorry

I got the buying bug whilst in a Saab showroom today and come across this I'm just playing the waiting game now as they still need to find another £900 off the asking price before I commit hopefully ill get the call tomorrow this has had the engine upgrade from the typical 1.8 sport to 195bhp.

Now that I'm out of the showroom and have my thinking cap back on i just wanted to ask your opinion of it is it something you would consider?

Remember be gentle if you click link its the HIRSCH model 11cars down

http://www.hughes-saab.co.uk/default.asp?docId=17457

Sparkystav your little man with the banner scares me lol how do you do that?

Hmm, someone's nicked half a litre from the engine for a start!