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ColinBarber

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  1. It depends if you have auto dimming or not. If yes it only seems to be shared with the Lexus NX. If not then the following all use the same mirror:
  2. There is a new plate for the RX. I wonder if it fits the ES too, or will they be expecting you to turn up in an RX.
  3. Your mpg should improve as you get use to driving a hybrid. Also as the weather warms up the petrol engine will cut out more as it isn't needed to keep the cabin warm. The only thing worth checking is after a journey, place your hands near the wheels/brakes (don't actual touch them) to see if one feels hotter than the rest - that indicates a sticking calliper which will cause some drag and affect your economy. It is unlikely you will match your friend's Corolla - its drivetrain is derived from the Prius series IV whereas the CT is from the Prius series III. It's an evolution of the same engine and transmission but there are changes that contribute up to 15% improvement in economy.
  4. The security update isn't available for approx. 6 weeks, if not longer.
  5. There's some talk here: If you have a newer LC with a GPF then you can't really touch that so you need to look for catback exhausts.
  6. Good to get recommendations as above, but there is no specific need for a EV or hybrid specialist - the back end prop shaft/diff/drive shafts/wheel hubs are no different in design than an IS250 or IS200t - all the hybrid elements are at the transmission up front.
  7. They have the OEM part number as reference, they aren't the same though - more than one member here has stated they aren't coated as well as the OEM ones - not that it really matters. Autodoc also sell some low quality pattern parts so you need to be careful when selecting parts from them.
  8. I'm not aware of anyone else reporting this issue here - whilst oil seals don't last forever it seems like you are unlucky here. It's common for oil to be sprayed around as it comes out of a diff onto the rotating shafts and get flung out. The oil is quite thick when cold so it's unlikely to just seep out when the vehicle is stationary. I doubt it was overfilled - you fill it at the side and it starts to overflow when you reach the level required so you would almost purposely want to overfill it actually achieve it. Even if it is, the oil is essentially sealed within the diff - it cannot get out through the filler which has an airtight seal. Symptom of an overfilled diff is wear of the gears because if excessive aeration of the oil, not oil leaking out. It might be worth giving the diff area a degrease and see how quickly the oil comes back - if it's only very minor then you possibly could live with it but you would have to keep an eye on the oil level and it will likely get worse over time. The seal itself would be inexpensive - your quoted cost will therefore be mainly labour and at £200ish per hour it would be expensive to get it done at Lexus - any mechanic could do this job.
  9. It's not really the same as what VW offer in some of their vehicles though. No debate there, just Lexus don't offer it unfortunately.
  10. You wouldn’t purchase a new battery on a vehicle of that age - a second hand one from a scrap vehicle would be around £1500 or you can get a faulty battery repaired. If you get a hybrid health check done just before the vehicle is 15 years old you get a warranty for another 12 months. Age isn’t really the concern though, it’s the number of cycles the battery has done - unfortunately there is no way to know that so mileage is the best thing to go by.
  11. Sorry my mistake. I was only looking at Dec 23 figures from SMMT not the full year. The actual number of EVs sold was quite a lot more than 2022 but the whole market rose as lead-times of vehicles reduced.
  12. Not sure those things are what define a premium vehicle but they are really questions for Toyota/Lexus - I'm not aware of any Toyota/Lexus with an adjustable height floor
  13. certainly the immobiliser keys are stored within the engine ECU on the 3UZ-FE engine (I assume this is the engine you have). No, Toyota normally always have a combined engine and transmission ECU and that is the case in this instance on the 3UZ-FE 4.3 V8 engine.
  14. Not always the same quality there though. For example the Brembo brake discs aren't coated as well on the non friction surfaces as OEM.
  15. Yes, probably. It is certainly one of the systems trying to power up, such as the alarm, which draws too much current for the battery to support which cuts the power so you get this cycling. I would recommend you disconnect the battery from the vehicle until it is charged up and then connect it back to the vehicle - and be prepared for the alarm to go off if it was previously armed when the battery went flat. I had already replied to your other identical posting - which I've now removed as there is no need for duplicate posts.
  16. Tax savings for company cars, and salary sacrifice schemes, means that new EVs are relatively cheap - but with leases typically only being 2 to 3 years in duration means these soon come onto the used car market and private buyers aren't purchasing them at the same rate - hence values have dropped. But having said that the number for sale is not disproportionate. Last year the market share for EVs was 19.7% of all new car sales. Autotrader currently has 18.8% EVs for sale out of all the 2023 cars listed.
  17. Never heard of complaints here before, and it’s never going to handle like a series I IS as it’s too heavy. Given the age of the vehicle I’d check all bushes for wear first before getting alignment checked/altered.
  18. It does seem that warmer weather is closing whatever gap there is through expansion. What did you use to seal the roof bar?
  19. Many insurance companies don't care about having to declare factory built options. It was the same with my wife's UX which has Premium Plus and Tech packs but is just listed as a base grade UX on insurance and they said that was fine when queried with them. Ring and speak to someone if you are unsure, and keep a record of the time/date and who you spoke to.
  20. That’s correct. Whilst the facelift model has CAN bus controlled headlights, they are on a separate bus to the one the central locking system is connected to so you cannot directly inject a signal.
  21. We take the issue of Toyota and Lexus vehicle theft very seriously. We are continuously developing technical solutions to make our vehicles more secure, to help reduce the risk of theft. An enhanced security hardware system was introduced in October 2021 on the latest models targeted by criminals. Since which, we have seen a significant drop in thefts of those models. For older models, we endeavour to create solutions that can offer enhanced protection to our customers. Following significant investments by Toyota GB, in line with that of other vehicle manufacturers, newly developed official Toyota and Lexus security hardware components will very soon be available to fit to those targeted models registered before October 2021. Following communication from Lexus in the coming weeks, owners should contact their local dealer to arrange free of charge fitment. Customers can already speak to their local dealer about the fitment of a protective plate to block access to the vehicle’s electronics. This is a nationwide customer care offering. As a vehicle manufacturer, we can never completely eliminate the risk of vehicle theft. This is an industry-wide issue, concerning all vehicle manufacturers and affecting the most popular models first. In order to further reduce the theft risk, we regularly collaborate and share information with insurance associations, police and law enforcement authorities, theft prevention experts and other key stakeholders around the world. This enables us to understand new threats and techniques used by thieves and develop more secured systems. Alongside our efforts, we urge those authorities to focus on reducing the number of thefts. We would also like to see action taken that leads to the end to the online sale of devices used by criminals to steal cars without using the car keys, as these devices serve no purpose other than a criminal one. How do thieves manage to steal cars this way? The thieves disconnect part of the headlamp and use a malicious device to send signals to the control CAN bus (the communication ‘backbone’ within a car) that allow the doors to open and the car to start without the key or remote control. Thieves need to: Purchase a relatively expensive rogue device (third-party ‘emergency start’ device which costs around £2,500 – £4,000 each) Gain physical access to the vehicle’s CAN bus communication wires for an uninterrupted period. The third-party ‘emergency start’ device has the capability to initiate an exploit in the following manner: Once connected to the vehicle’s CAN bus communication wires, the third-party ‘emergency start’ device can send a prioritised series of CAN signals to bypass the vehicle’s security and immobiliser systems, which could allow a thief to unlock the doors and turn the vehicle’s ignition ON. The third-party ‘emergency start’ device is then disconnected. At this point a thief can enter the vehicle and start the car without the key What is Lexus doing to prevent these types of attacks? Lexus takes the issue of car theft very seriously. We are continuously developing technical solutions to make our vehicles more secure to help reduce the risk of theft. In the UK market, an enhanced security hardware was introduced in October 2021 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models. For older models we endeavour to create solutions that can offer enhanced protection to our customers. We cannot divulge the precise nature of the imminent security enhancement; should we do so we risk offering information into the public domain that could be of interest to criminal parties. The intention is to make the security enhancement available to all vehicles where a countermeasure is available. In October 2021 (introduction of NG NX), a new security platform started to be rolled out. There are no reports of theft using the CAN bus injection method on any model with the new platform. What models are known to be targeted by this issue and are newer models affected? The model primarily targeted is the Lexus RX Gen 4. Other models have also been targeted. Which Lexus models can be fitted with the enhanced security feature? It can be fitted to previous generation RX, NX, plus ES, LC, LS, RC, GS, UX and UXe Which models are affected by year? Lexus models Affected years/months Lexus LC / LC-C 2017/03 – 2024/03 Lexus RC 2017/03 – 2024/03 Lexus RX / RX L 450h 2015/10 – 2022/10 Lexus ES 2018/10 – 2024/02 Lexus GS / GS-F 2015/11 – 2020/11 Lexus NX 2017/09 – 2021/10 Lexus LS 2017/10 – 2022/09 Lexus UX / UXe 2018/10 – 2023/12 When did Lexus first become aware of the vulnerability in the security system? It is not so much vulnerability of the security systems but more so the growing rise in criminal gangs targeting vehicles for ‘cannibalisation’ and / or complete theft. Instances appear to have been rising significantly from 2019-2020. There are many factors involved and at a global level. This includes parts of the world experiencing parts shortage which results in targeted thefts to supply vehicles and/or parts sent to countries experiencing trade restrictions. When is the enhanced security upgrade going to be available and will it be free of charge? Exact timings are still to be confirmed. We anticipate being able to advise the Lexus Centre network with full details before the end of April 2024. The required enhancement needs to be carried out at a Lexus Centre. Costs are under review and customers may incur a nominal charge. Are new models such as the LBX targeted by thieves? While no car can be considered 100% immune to criminal intent, more recent models are equipped with enhanced security systems aimed at deterring CAN bus type thefts. Given that the rise in this type or car theft has been known for several years in other countries and is growing in the UK why wasn’t I told about this? Lexus takes the issue of car crime very seriously. To protect customers’ vehicles our approach is not to disclose our vehicle theft analysis data. The sharing of information could enable thieves to find ways to circumvent anti–theft technologies or make some models particularly attractive to some thieves and unnecessarily vulnerable to attack. Why are Lexus owners not being invited to install protective plates to their vehicles and why were they only supplied to London Centres? Lexus offers a free of charge VPP (Vehicle Protection Plate) to any RX450h customer. Every Lexus Centre across the UK has access to this part. Parts were issued to London Centres in the first instance in line with where the demand has occurred, but all Centres can order the VPP. The strategy is however, to focus attention not to the roll-out of the VPP but to a sophisticated vehicle enhancement. What is the countermeasure and the plan moving forwards? We are continuously developing technical solutions to make our vehicles more secure and reduce the risk of theft. An enhanced security hardware was introduced in October 2021 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models. Also we are able to supply and fit a VPP (Vehicle Protection Plate) to targeted RX models We endeavour to make available another solution that can offer enhanced protection. Details will follow in the coming weeks. This will be communicated to the Lexus Centre network, which will also be responsible for fitting the enhanced security solution. Why is there no recall for vehicles susceptible to the CAN bus attack? Recall announcements in the UK are guided by very specific guidelines as drawn up by Driver and Vehicle Standards Agency (DVSA). To qualify as a recall, the issue must relate to a safety or thermal type issue where there is potential for injury as a result of vehicle manufacture or component failure. Only in these such circumstances can a recall be announced. In recall circumstances, the DVSA will provide manufacturers access to ownership records for purpose of communication. Instances of theft do not trigger a recall. Will Lexus pay for damage caused by an attempted theft? No. This will need to be addressed by the customer and the vehicle insurers. While we understand theft or attempted theft can be highly upsetting and, in some cases, a costly experience, in such instances customers are first and foremost victims of crime. Lexus does not cover costs associated with criminal activity either under the terms of the warranty or as goodwill. What is the position with insuring affected models? As a manufacturer, we stay close to Lexus Insurance colleagues and indeed all motor insurers. We are aware that in many cases, insurance premiums might have increased as a direct result of vehicle crime. We need to refer you to your insurer for further comment. https://mag.lexus.co.uk/lexus-uk-statement-on-vehicle-theft
  22. We take the issue of Toyota and Lexus vehicle theft very seriously. We are continuously developing technical solutions to make our vehicles more secure, to help reduce the risk of theft. An enhanced security hardware system was introduced in October 2021 on the latest models targeted by criminals. Since which, we have seen a significant drop in thefts of those models. For older models, we endeavour to create solutions that can offer enhanced protection to our customers. Following significant investments by Toyota GB, in line with that of other vehicle manufacturers, newly developed official Toyota and Lexus security hardware components will very soon be available to fit to those targeted models registered before October 2021. Following communication from Lexus in the coming weeks, owners should contact their local dealer to arrange free of charge fitment. Customers can already speak to their local dealer about the fitment of a protective plate to block access to the vehicle’s electronics. This is a nationwide customer care offering. As a vehicle manufacturer, we can never completely eliminate the risk of vehicle theft. This is an industry-wide issue, concerning all vehicle manufacturers and affecting the most popular models first. In order to further reduce the theft risk, we regularly collaborate and share information with insurance associations, police and law enforcement authorities, theft prevention experts and other key stakeholders around the world. This enables us to understand new threats and techniques used by thieves and develop more secured systems. Alongside our efforts, we urge those authorities to focus on reducing the number of thefts. We would also like to see action taken that leads to the end to the online sale of devices used by criminals to steal cars without using the car keys, as these devices serve no purpose other than a criminal one. How do thieves manage to steal cars this way? The thieves disconnect part of the headlamp and use a malicious device to send signals to the control CAN bus (the communication ‘backbone’ within a car) that allow the doors to open and the car to start without the key or remote control. Thieves need to: Purchase a relatively expensive rogue device (third-party ‘emergency start’ device which costs around £2,500 – £4,000 each) Gain physical access to the vehicle’s CAN bus communication wires for an uninterrupted period. The third-party ‘emergency start’ device has the capability to initiate an exploit in the following manner: Once connected to the vehicle’s CAN bus communication wires, the third-party ‘emergency start’ device can send a prioritised series of CAN signals to bypass the vehicle’s security and immobiliser systems, which could allow a thief to unlock the doors and turn the vehicle’s ignition ON. The third-party ‘emergency start’ device is then disconnected. At this point a thief can enter the vehicle and start the car without the key What is Lexus doing to prevent these types of attacks? Lexus takes the issue of car theft very seriously. We are continuously developing technical solutions to make our vehicles more secure to help reduce the risk of theft. In the UK market, an enhanced security hardware was introduced in October 2021 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models. For older models we endeavour to create solutions that can offer enhanced protection to our customers. We cannot divulge the precise nature of the imminent security enhancement; should we do so we risk offering information into the public domain that could be of interest to criminal parties. The intention is to make the security enhancement available to all vehicles where a countermeasure is available. In October 2021 (introduction of NG NX), a new security platform started to be rolled out. There are no reports of theft using the CAN bus injection method on any model with the new platform. What models are known to be targeted by this issue and are newer models affected? The model primarily targeted is the Lexus RX Gen 4. Other models have also been targeted. Which Lexus models can be fitted with the enhanced security feature? It can be fitted to previous generation RX, NX, plus ES, LC, LS, RC, GS, UX and UXe Which models are affected by year? Lexus models Affected years/months Lexus LC / LC-C 2017/03 – 2024/03 Lexus RC 2017/03 – 2024/03 Lexus RX / RX L 450h 2015/10 – 2022/10 Lexus ES 2018/10 – 2024/02 Lexus GS / GS-F 2015/11 – 2020/11 Lexus NX 2017/09 – 2021/10 Lexus LS 2017/10 – 2022/09 Lexus UX / UXe 2018/10 – 2023/12 When did Lexus first become aware of the vulnerability in the security system? It is not so much vulnerability of the security systems but more so the growing rise in criminal gangs targeting vehicles for ‘cannibalisation’ and / or complete theft. Instances appear to have been rising significantly from 2019-2020. There are many factors involved and at a global level. This includes parts of the world experiencing parts shortage which results in targeted thefts to supply vehicles and/or parts sent to countries experiencing trade restrictions. When is the enhanced security upgrade going to be available and will it be free of charge? Exact timings are still to be confirmed. We anticipate being able to advise the Lexus Centre network with full details before the end of April 2024. The required enhancement needs to be carried out at a Lexus Centre. Costs are under review and customers may incur a nominal charge. Are new models such as the LBX targeted by thieves? While no car can be considered 100% immune to criminal intent, more recent models are equipped with enhanced security systems aimed at deterring CAN bus type thefts. Given that the rise in this type or car theft has been known for several years in other countries and is growing in the UK why wasn’t I told about this? Lexus takes the issue of car crime very seriously. To protect customers’ vehicles our approach is not to disclose our vehicle theft analysis data. The sharing of information could enable thieves to find ways to circumvent anti–theft technologies or make some models particularly attractive to some thieves and unnecessarily vulnerable to attack. Why are Lexus owners not being invited to install protective plates to their vehicles and why were they only supplied to London Centres? Lexus offers a free of charge VPP (Vehicle Protection Plate) to any RX450h customer. Every Lexus Centre across the UK has access to this part. Parts were issued to London Centres in the first instance in line with where the demand has occurred, but all Centres can order the VPP. The strategy is however, to focus attention not to the roll-out of the VPP but to a sophisticated vehicle enhancement. What is the countermeasure and the plan moving forwards? We are continuously developing technical solutions to make our vehicles more secure and reduce the risk of theft. An enhanced security hardware was introduced in October 2021 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models. Also we are able to supply and fit a VPP (Vehicle Protection Plate) to targeted RX models We endeavour to make available another solution that can offer enhanced protection. Details will follow in the coming weeks. This will be communicated to the Lexus Centre network, which will also be responsible for fitting the enhanced security solution. Why is there no recall for vehicles susceptible to the CAN bus attack? Recall announcements in the UK are guided by very specific guidelines as drawn up by Driver and Vehicle Standards Agency (DVSA). To qualify as a recall, the issue must relate to a safety or thermal type issue where there is potential for injury as a result of vehicle manufacture or component failure. Only in these such circumstances can a recall be announced. In recall circumstances, the DVSA will provide manufacturers access to ownership records for purpose of communication. Instances of theft do not trigger a recall. Will Lexus pay for damage caused by an attempted theft? No. This will need to be addressed by the customer and the vehicle insurers. While we understand theft or attempted theft can be highly upsetting and, in some cases, a costly experience, in such instances customers are first and foremost victims of crime. Lexus does not cover costs associated with criminal activity either under the terms of the warranty or as goodwill. What is the position with insuring affected models? As a manufacturer, we stay close to Lexus Insurance colleagues and indeed all motor insurers. We are aware that in many cases, insurance premiums might have increased as a direct result of vehicle crime. We need to refer you to your insurer for further comment. https://mag.lexus.co.uk/lexus-uk-statement-on-vehicle-theft
  23. We take the issue of Toyota and Lexus vehicle theft very seriously. We are continuously developing technical solutions to make our vehicles more secure, to help reduce the risk of theft. An enhanced security hardware system was introduced in October 2021 on the latest models targeted by criminals. Since which, we have seen a significant drop in thefts of those models. For older models, we endeavour to create solutions that can offer enhanced protection to our customers. Following significant investments by Toyota GB, in line with that of other vehicle manufacturers, newly developed official Toyota and Lexus security hardware components will very soon be available to fit to those targeted models registered before October 2021. Following communication from Lexus in the coming weeks, owners should contact their local dealer to arrange free of charge fitment. Customers can already speak to their local dealer about the fitment of a protective plate to block access to the vehicle’s electronics. This is a nationwide customer care offering. As a vehicle manufacturer, we can never completely eliminate the risk of vehicle theft. This is an industry-wide issue, concerning all vehicle manufacturers and affecting the most popular models first. In order to further reduce the theft risk, we regularly collaborate and share information with insurance associations, police and law enforcement authorities, theft prevention experts and other key stakeholders around the world. This enables us to understand new threats and techniques used by thieves and develop more secured systems. Alongside our efforts, we urge those authorities to focus on reducing the number of thefts. We would also like to see action taken that leads to the end to the online sale of devices used by criminals to steal cars without using the car keys, as these devices serve no purpose other than a criminal one. How do thieves manage to steal cars this way? The thieves disconnect part of the headlamp and use a malicious device to send signals to the control CAN bus (the communication ‘backbone’ within a car) that allow the doors to open and the car to start without the key or remote control. Thieves need to: Purchase a relatively expensive rogue device (third-party ‘emergency start’ device which costs around £2,500 – £4,000 each) Gain physical access to the vehicle’s CAN bus communication wires for an uninterrupted period. The third-party ‘emergency start’ device has the capability to initiate an exploit in the following manner: Once connected to the vehicle’s CAN bus communication wires, the third-party ‘emergency start’ device can send a prioritised series of CAN signals to bypass the vehicle’s security and immobiliser systems, which could allow a thief to unlock the doors and turn the vehicle’s ignition ON. The third-party ‘emergency start’ device is then disconnected. At this point a thief can enter the vehicle and start the car without the key What is Lexus doing to prevent these types of attacks? Lexus takes the issue of car theft very seriously. We are continuously developing technical solutions to make our vehicles more secure to help reduce the risk of theft. In the UK market, an enhanced security hardware was introduced in October 2021 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models. For older models we endeavour to create solutions that can offer enhanced protection to our customers. We cannot divulge the precise nature of the imminent security enhancement; should we do so we risk offering information into the public domain that could be of interest to criminal parties. The intention is to make the security enhancement available to all vehicles where a countermeasure is available. In October 2021 (introduction of NG NX), a new security platform started to be rolled out. There are no reports of theft using the CAN bus injection method on any model with the new platform. What models are known to be targeted by this issue and are newer models affected? The model primarily targeted is the Lexus RX Gen 4. Other models have also been targeted. Which Lexus models can be fitted with the enhanced security feature? It can be fitted to previous generation RX, NX, plus ES, LC, LS, RC, GS, UX and UXe Which models are affected by year? Lexus models Affected years/months Lexus LC / LC-C 2017/03 – 2024/03 Lexus RC 2017/03 – 2024/03 Lexus RX / RX L 450h 2015/10 – 2022/10 Lexus ES 2018/10 – 2024/02 Lexus GS / GS-F 2015/11 – 2020/11 Lexus NX 2017/09 – 2021/10 Lexus LS 2017/10 – 2022/09 Lexus UX / UXe 2018/10 – 2023/12 When did Lexus first become aware of the vulnerability in the security system? It is not so much vulnerability of the security systems but more so the growing rise in criminal gangs targeting vehicles for ‘cannibalisation’ and / or complete theft. Instances appear to have been rising significantly from 2019-2020. There are many factors involved and at a global level. This includes parts of the world experiencing parts shortage which results in targeted thefts to supply vehicles and/or parts sent to countries experiencing trade restrictions. When is the enhanced security upgrade going to be available and will it be free of charge? Exact timings are still to be confirmed. We anticipate being able to advise the Lexus Centre network with full details before the end of April 2024. The required enhancement needs to be carried out at a Lexus Centre. Costs are under review and customers may incur a nominal charge. Are new models such as the LBX targeted by thieves? While no car can be considered 100% immune to criminal intent, more recent models are equipped with enhanced security systems aimed at deterring CAN bus type thefts. Given that the rise in this type or car theft has been known for several years in other countries and is growing in the UK why wasn’t I told about this? Lexus takes the issue of car crime very seriously. To protect customers’ vehicles our approach is not to disclose our vehicle theft analysis data. The sharing of information could enable thieves to find ways to circumvent anti–theft technologies or make some models particularly attractive to some thieves and unnecessarily vulnerable to attack. Why are Lexus owners not being invited to install protective plates to their vehicles and why were they only supplied to London Centres? Lexus offers a free of charge VPP (Vehicle Protection Plate) to any RX450h customer. Every Lexus Centre across the UK has access to this part. Parts were issued to London Centres in the first instance in line with where the demand has occurred, but all Centres can order the VPP. The strategy is however, to focus attention not to the roll-out of the VPP but to a sophisticated vehicle enhancement. What is the countermeasure and the plan moving forwards? We are continuously developing technical solutions to make our vehicles more secure and reduce the risk of theft. An enhanced security hardware was introduced in October 2021 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models. Also we are able to supply and fit a VPP (Vehicle Protection Plate) to targeted RX models We endeavour to make available another solution that can offer enhanced protection. Details will follow in the coming weeks. This will be communicated to the Lexus Centre network, which will also be responsible for fitting the enhanced security solution. Why is there no recall for vehicles susceptible to the CAN bus attack? Recall announcements in the UK are guided by very specific guidelines as drawn up by Driver and Vehicle Standards Agency (DVSA). To qualify as a recall, the issue must relate to a safety or thermal type issue where there is potential for injury as a result of vehicle manufacture or component failure. Only in these such circumstances can a recall be announced. In recall circumstances, the DVSA will provide manufacturers access to ownership records for purpose of communication. Instances of theft do not trigger a recall. Will Lexus pay for damage caused by an attempted theft? No. This will need to be addressed by the customer and the vehicle insurers. While we understand theft or attempted theft can be highly upsetting and, in some cases, a costly experience, in such instances customers are first and foremost victims of crime. Lexus does not cover costs associated with criminal activity either under the terms of the warranty or as goodwill. What is the position with insuring affected models? As a manufacturer, we stay close to Lexus Insurance colleagues and indeed all motor insurers. We are aware that in many cases, insurance premiums might have increased as a direct result of vehicle crime. We need to refer you to your insurer for further comment. https://mag.lexus.co.uk/lexus-uk-statement-on-vehicle-theft
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