IMO the website is not clear about some items. i enquired about some body parts and painting etc.. Whether or not they would do it for international, there site blatantly gave you option for painted items, then latet to be told, we don't paint. Eh?
E-mail responses weren't helpful of the sort. Sorry, but most places give some advice, lextasy offered no alternatives or a service i would call 'exceptional'.
Could be my over willingness to serve my customers (i run my own business...)