Bought my Lexus from a main Lexus dealer, and i have to say what excellent after care service i have received, there was this rattle with a clunk sounds painful and expensive that's what the previous owner thought after i contacted them, you can hear the clunk from inside the car when you go over road humps, and the rattle with the passenger window open and passing something built up, oh ***** i thought, well after a good look round and with a good helping of luck i found the problem, the heat shield on the passenger side exhaust had fell down at the back causing the clunk and rattle i contacted Lexus who booked me in and fixed and washed the car, no more clunk and rattle going over road humps, i phoned the previous owner who said he was told it was something to do with the Air suspension by a independent specialist, and that's why he changed the car, he said if it was just that he would still be driving it as he had the major service and belt and water pump changed by Lexus in Jan 2012, complete with a full service history from lexus
Looking round at prices i probably paid about £700 more for the car because i used the main dealer but to be honest, they replaced the boot struts, did a 4 wheel alignment, and fixed the heat shield all for nothing,
the previous owner is a bit miffed and i am a bit chuffed, Karma all the way, i did return his sunglasses that i found in the holder, good karma = good karma.
Mark