Dominic1985

Thanks to your kind support , I was able to get some results. I thought I would share this with you, because I've learnt something interesting. The 10 years + warranty has been recognized and the dealer has given the annual cost . They will talk me through it next time I service the car. I was a bit alarmed as I was previously told that the 10 years relax expires the day the car was first registered (that would be the end of March 2024 in my case). However, they are now saying that my last service (August 23) extends the Relax beyond 10 years ,and it's now valid till August 2024. This is the soonest I can take out the ''10+ warranty''. It works for me, but I have this in writing, just in case Lexus HQ don't recognize this extension in case of a claim. Regretfully, I am not fully confident in them. Just look at how difficult it was to get to the bottom of the extended warranty. Bristol told me straight to go online and buy AA or RAC 😄 .

Thank you ! I have sent an email to cr@lexus.co.uk . My local dealer has serious issues and I guess I am not on priority list right now. I've copy and pasted the correct terminology and indicated that my standard 10 year relax warranty is about to expire, so they should be able to work out what I am referring to. Fingers crossed !

Hi. I wonder if you can help me. Just called Lexus Bristol about this warranty, but they told me straight that it does not exist. Lexus Cardiff knew about it back when I enquired a few months ago, but their response time has been shocking recently. Can I buy this from any Lexus in UK ? Will it be recognized by all dealerships ?

As others said , it's one of those cars where you rarely need to open the hood. I looked there out of curiosity one day and it was very dirty. It needs regular attendance to keep it spotless.

I need to buy this warranty soon ... I've emailed my local service manager but he never replied. I hope they are aware of it. Does anyone know if the warranty can be transferred to a new owner in case I sell it? That would be a great selling point.

Sorry for reviving an old topic, but I have some news about the 150 quid wheel alignment at Lexus. I got the same quote last month from my local, but I told them I would think about it. Then, I thought I would bite the bullet and go head. As I was speaking to the service manager, I asked him why so expensive. He told me right away that ''their system pricing is all over the place'' and re-quote me at 79 GBP. I dropped my car off for service, 4 premium tires and full alignment (laser). I get my car back and the steering wheel is crooked, 1 tire looses 6psi every 24h , and I have been waiting 2 days to hear back after making complaint !!!! What is happening there? I've noticed that their best staff are gone and they were acquired by some other franchise, possibly more than once in the last 2 years !

Recall done on my 2014 IS300H at Lexus Cardiff. Left my car with reserve fuel to help out the technicians, got it back with even less 😄 Got a courtesy 2022 reg UX250H, this time the lowest spec they own. No cruise, no a/c (wow) , but heated seats 🙂 The hybrid system in this 2022 model is a step forward from my IS for sure. It feels so much quicker, and seems to go to electric mode / glide at 55/60 mph ! Excellent for urban cruising, but not for my type of driving (motorway). The handling of my old IS is way better, as well as the noise levels inside the cabin are lower. It just feels like it's higher class car. I have noticed changes to how my local dealer operates in the last few months, so I asked them why. They got taken over by Marshall (previously Motorline). The new owner is stricter on costs, so they may start charging for insurance on hire cars, they want DVLA license codes, they may charge a diagnostic fee if the claim is not covered by extended warranty ( I was quote around 180 GBP fee for determining if the brake caliper fails due to age) etc. The dealer was very nice about other things though, so I hope that it will be a good experience under Marshall's management.

I am a bit worried about disassembling the center dash. I worry I will break some clips or cause more rattles. However, this would be 1-2h job for someone experienced to cure it . Toyota/ Lexus have so many more cars to offer, just not in the UK. I would really like the idea of new shape IS350 ! That would tick all the boxes for me. The current range is not suitable for me. The RX/NX/UX are not the type for me. I haven't driven the ES or GS yet. The LS is just too much, and and the V8 coupes are not practical and too expensive. I like small , fun and practical. The engine sounds is all I would change in my IS. I wonder what next car your are going to buy, given your assessment of Lexus have to offer these days. Funny that you mention washing the car - I usually do it once a week, 2 buckets and all that jazz. I always tell the dealer not to wash it (I don't know what chemicals and methods they use), but only managed to bend them to my will twice ! However, it came in handy when the car was covered top to toe in salty dirt, and the temperatures were below 0 (taps were frozen). I could not wash it anywhere until I went for a service 🙂 My uncle had E39 523i SE manual, that was just floating on bad roads. My last car before Lexus was 2004 CLS500. The engine was strong, but the age was showing on electronics and oil leaks. Traded it in after windshield glue broke, letting the water into the cabin. The window specialist who fixed it before sale told me he never heard of this happening to a Merc. Thank you, I wish you the same !

I bought mine exactly 1 year ago. 2014 Reg. 42k miles, Full Lexus History. Premier (top spec) . I bought from Lexus dealer in the UK. There were very few PREMIERS on the market, and this was the best choice at the time. Dealer price was 21k , I got it for 17,500 GBP. I bought 3 year gap insurance , knowing my car was overpriced and the insurance company would not pay out this much in case of a total loss claim. The car came with 1 year Lexus Warranty, and complies with Lexus Relax 10 year warranty. The car had some minor cosmetic defects , which dealer would not correct for me due to wear and tear, so inspect it with a ''fine combe''. My ideal price was somewhere in the 15-16k range. Had I known about the Lexus Relax , I would have bought a higher mileage, but newer model. They are pricey cars, no doubt. You can pick them up cheaper if you buy the more basic spec models, and buy from private seller. Full Lexus warranty could come in very handy. I believe the only options the PREMIER trim pre LICA cars could have on top were a sunroof, heated steering wheel and maybe heated front windscreen (not sure if available in the UK market). I am not 100%, but it seems that the FCL car has an adaptive cruise as standard, and auto high beams as an option.

Thank you for your reply and advice Phil. I am glad you have got so many miles from your IS. This is the type of owner's testimonial that I had seen many of when researching the car. I am proud to report that I once got 173k out of my old Astra H Diesel, which really worked hard for every penny I paid for it. My Lexus has just hit 60k miles (I bought it with 40k on the clock)so it's getting used properly ever since getting in my hands. I thought it was wise to buy a low mile car (value retention when it comes to re-sale). My plan was to put 60k on it in the next 3-4 years, and sell it at reasonable 100k miles. It was hard to find later cars in the right spec and budget, and most of high mile cars were often not eligible for Lexus warranty, not to mention they were really knackered cosmetically. The white cars had rusty chips in the paint in unexpected places, like boot lid or side of the door. The caliper may have been a victim of low usage indeed. Anecdotally, I had all 4 caliper fail on my 2005 Mazda 3 (Japanese), but never on a German car (those leaked oil and plastic parts would break). The car has amazing paint condition for it's age, suggesting short local journeys, driveway, hand washing etc. I cleaned the sensors the other day in case the recent salt spreading played a role here but the fault comes on and of. The sensors look intact, no chips or scratches. It's hard to tell if it will go or get worse. I just have to be patient. I will try and find a soft brush and give them some more attention (it's the one below the reg number). I booked myself for a recall (vent pipe) and told the dealer about the window, and they agreed to look into this for me. I really look forward to that 🙂 I won't be able to reverse the scratches, but at least I will have a functional car. I had to use Gummi Pflege on the seal around the bonnet - since the Lexus does not take any engine oil between services, I never open the bonnet so it would stick to the rubber seal 🙂 All sorted now ! I I've also treated the door seals with it, thinking my window problem was due to the seals drying out, but it was the window mechanism. Yes, my car is pretty empty inside, expect for a parking pass in the armrest glovebox. The creak I hear is when car body moves in the corners and 2 plastics rub together. I can replicate this by pushing on the area directly behind the controller/mouse in the center console. Maybe I will get this fixed someday, if I find someone who has got experience with that. I don't think the dealership will be interested in this type of job and I don't blame them. It's a real shame about the IS being dropped. The new edition one has an amazing interior and it may have the 2.0 + Hybrid engine, which sound better and feels faster than the IS's 2.5 IMO, with more low RPM torque. I drove a courtesy UX250H with that engine and it was the best thing about the car. But it was always a joy to get in IS. The UX handles like a boat in comparison 🙂 I was not aware of the extended Lexus warranty. 500GBP sounds very reasonable, considering my recent experiences. I have continued the servicing the car at Lexus to keep the currently warranty, but also due to the fact you can hire a courtesy car if you give them enough notice and their service list seems really comprehensive. No wonder the powertrain lasts that long. I will see how it goes with all the electric repairs ahead of me. Perhaps the car will start behaving and all will be forgotten ! The clean MOT's and superb health checks really are refreshing vs what I have experienced before, with sleepless nights before the MOT day. Now, it's just in and out. I hope your car brings you many more happy miles. It would still serve someone well if you sold it at current mileage, but there aren't many replacements out there as you said. I still don't know what I would buy next. No idea at all ! GS450H sounds interesting, but they are also older cars now, few on the road and very expensive !

Welcome everyone. I have owned IS300H for a year now. It's a 2014 plate, bought from Lexus with 40k miles , full Lexus service history. I thought I would share my story. I will list my troubles first, then my original expectations from the brand. The MOT's and health checks are always in the ''green'' , and that's amazing for a 9 y/o car. It makes me feel that the car is solid in terms of drivetrain and suspension. However, here are other annoying things that I found with it, which have developed in the year of my ownership: Door mirror broke- 4 weeks wait for parts, sorted by the dealer under relax warranty, but 3 trips to the dealer were required, but they offered me a hire car each time as long as I chose the date that suits them. Electric window mechanism - developed a squeak as it rubs on the door card and behaves erratically after technician removed the door card to access the mirror assembly. Went back to the dealer to get it corrected. It worked ok for 2 days, and now the issue returned. It's going back as soon as I find time to call in. The problem is not a warranty claim but rather a internal complaint between me and the service manager. There is no ''ticket'' if you know what I mean. Door Mirror control buttons cluster - another part that does not feel right after the door card removal, it moves and rattles following it's removal from where it sits, needs re-sitting. Front parking sensor - It's started playing up , sometimes working ok, sometimes sensing phantom obstacle in front middle of the car (that annoying beep) . I will wait for it to fail completely and claim under warranty... I am worried that the bumper will have to be taken off, meaning more possible issues following incorrect refitting. Brake caliper - it seized and the took pads and discs with it. Replaced under warranty within 48h, I've just have to pay 133 GBP for 2 discs and get my own transport organized (I live 40 miles roundtrip from the dealer). Inconvenient, but sorted fast and with great support from the dealer. I have also been unlucky with rattle of the central console panels under cornering. I knocked some money off for that when buying it from Lexus approved used, so I accepted this defect as age related. Not every car I tested had this issue. I'd driven a few 100k mile examples without any rattles, but they were run down inside and out cosmetically. I have an eye for detail and know every panel of my car well , as I clean and care for it. I have found some scratches on the door card and the center console, most likely from screwdrivers or other tools used during the repairs of my car mirror and window at the dealership . It's a real shame. The dealership showroom staff have been fantastic, really helpful and supportive. 10/10. It's not their fault that the car is acting up, but they won't be my friends once the warranty expires. The only weakness they have is lack of courtesy cars on short notice. If you can wait , you will get one. If you have an urgent issue, you are at mercy of friends or public transport. So, I bought this car based on the fact that there are no mechanics around me that I could trust to work on my high mile German performance car which I owned at the time. I wanted to enjoy the confidence of owning a Lexus. The dealer 12 month warranty convinced me, and it was a bonus to find out that I could extend it by another year if I serviced the car at the dealer. This car is showing me more and more issues that are nearly on par with a 18 y/o car I had before, bar the oil leaks. I am really worried and embarrassed to make calls to Lexus to report issues each time. I feel lucky and unlucky at the same time. Had I not had the warranty, I think I would have been 1.5k-2k into repairs already. If we add tires and 2 services a year, you are into 3k before you add fuel and insurance. I do extra oil service on top of what the books suggests. I am not a Lexus hater. I wrote this post to share my experience, as I expected a stress free motoring as a trade off of not having an exciting but complex car. I get 44 real life MPG , could do more if I wanted. Tax rate is great and the car feels and looks luxurious. It has all the toys I would ever need. It handles and feels great , I love the steering and suspension , and I have comparison with BMW 3 that I used to own. The gearbox is what it is, but with no perceived shifts, smoothness and quietness of the drivetrain I started appreciating it very, very much. I just wish it had less sensitive plastics and trim (scratches easy, wear on seats is high relative to mileage, but god knows who owned it before). The paint seems soft too. Easy to chip / scratch, but also easy to polish. I worry about rust in the future. Maybe I could trade it for a newer model (ES seems the only choice in terms of upgrading) , lose some money in the process but enjoy another 6-7 years of warranty, or just fix and sell the thing, take a small hit on the general market and invest in something simpler, so the local garage can take care of it. What are your thoughts fellow owners? Have you ever found yourself in such conundrum with cars?