Lexus 10 Year Plus Extended Warranty

[Tickedon]

On 4/30/2024 at 6:29 PM, stepheneric said:

Are not Lexus also owned by Toyota??

Yes, Lexus is Toyota’s premium brand.

The point I was making is that the Jemca dealerships are ultimately owned by Toyota. Most dealership groups are normally entirely independent and not owned by the car manufacturer (e.g. Steven Eagell also mentioned are entirely independent).

https://en.m.wikipedia.org/wiki/Car_dealership

[stepheneric]

On 4/30/2024 at 2:15 PM, wharfhouse said:

I've arranged my previous Extended Warranties and the the 10 Year Plus Extended Warranties through Lexus Reading (Jemca

Followed up on your recommendation and eventually spoke with Renaldo who arranged everything in a five minute phone call. Initially Lexus Reading were telling me to use my local Lexus Dealership, but explained had already done that with three local Dealers : Lexus Derby who after two weeks were still waiting for a password to access the system!!! (there words) : Lexus Nottingham unable to confirm in writing that Roadside assistance was included : Lexus Leicester adamant that Roadside assistance had been discontinued since early 2023.

Many thanks Phil for your guidance. Maybe it is time for Lexus (Toyota) to take all the Lexus franchises in house so we all have a uniform experience

[wharfhouse]

23 minutes ago, stepheneric said:

Followed up on your recommendation and eventually spoke with Renaldo who arranged everything in a five minute phone call. Initially Lexus Reading were telling me to use my local Lexus Dealership, but explained had already done that with three local Dealers : Lexus Derby who after two weeks were still waiting for a password to access the system!!! (there words) : Lexus Nottingham unable to confirm in writing that Roadside assistance was included : Lexus Leicester adamant that Roadside assistance had been discontinued since early 2023.

Many thanks Phil for your guidance. Maybe it is time for Lexus (Toyota) to take all the Lexus franchises in house so we all have a uniform experience

Good to hear that Lexus Reading were able to sort it out for you - the Lexus Reading service team (Renaldo is one of them) have always sorted mine quickly when I have renewed - I can understand them asking you to use your local Lexus dealer first as I don't know if the dealers make any money on the warranty and as it's a national warranty you can get repairs done at any Lexus dealer. My car is now coming up to the 150K mile limit for the warranty (though it's still less than 10 years old) and so I won't be able to renew my warranty any longer now.