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NX450h+ Engine Light on - Plug-In Charging System Malfunction


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I hope this is an isolated incident...

The NX450h+ arrived last Friday (28 Jan), I managed to charge it in a Tesco 7kW charging point for once on Sat. Unfortunately, my second charging didn't went well. A yellow Engine Light and messages prompted: "Check Engine/Plug-in Charging System Malfunction/Visit Your Dealer". It won't accept Plug-In charge anymore. I drove to dealer (without appointment) and technician done a 30mins quick-check, cleared the DTC and said my dash cams somehow interference with the car. 

Later that night I disconnect the dash cams and tried charging again, the same error comes again. To accommodate loan car schedule, Lexus booked me an inspection upcoming Monday.

Sale person said that they need to do whatever Lexus tell them to do to check/fix the problem. As an owner, I don't want the car to be dismantled extensively in the process. (Anyhow, IMO, it is a new car, the premium price cannot be justified if it needs extensive mechanical repair that might introduces rattles or other wear-off)

My question is... what option I have in this situation? e.g. Can I return and get refund fully? comments/experiences are much appreciated. Thank you.  

 

 

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  • CY Leung changed the title to NX450h+ Engine Light on - Plug-In Charging System Malfunction

I think in law you have to give them at least one chance to fix it but you’ll probably find they’ll take it back if you ask.  You may also find that we buy any car will give you more than you paid for it.  

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1 hour ago, e-yes said:

@CY Leung 

Just curious, if you were able to get this resolved ?

--E

Unfortunately, not yet. Dealer said a component, under back seats, has to be replaced, so I guess it is the on-board charger. They are trying to get it before end of Feb. In the mean time I got a Lexus loan car. 

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Thanks for the update @CY Leung . A friend is considering RAV-4 Plug-In and I had recommended the 450h+ instead to them... so just wanted to know how has it been going.

Thanks,

--E

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  • 2 months later...
On 2/10/2022 at 2:37 PM, e-yes said:

Thanks for the update @CY Leung . A friend is considering RAV-4 Plug-In and I had recommended the 450h+ instead to them... so just wanted to know how has it been going.

Thanks,

--E

It took 3 weeks to have the parts shipping from Japan to UK. It was the on-board charger that need to be replaced. 

For the past 2 months it is working faultlessly, I think the issue has been resolved. 

 

Just for missing weld spot issue, I have car inspected again yesterday, it wasn't affected. I am a bit disappointed which I need to bring in car for twice in few months ownership. 

 

On loan car, yes dealer was able to arrange me one, that's good as I have one car only. 

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1 hour ago, CY Leung said:

It took 3 weeks to have the parts shipping from Japan to UK. It was the on-board charger that need to be replaced. 

For the past 2 months it is working faultlessly, I think the issue has been resolved. 

 

Just for missing weld spot issue, I have car inspected again yesterday, it wasn't affected. I am a bit disappointed which I need to bring in car for twice in few months ownership. 

 

On loan car, yes dealer was able to arrange me one, that's good as I have one car only. 

I hope this is just a blip and you find Lexus a satisfying ownership. Yes, it is very disappointing but failures on components do occur even in a Lexus!

 

Good luck. May I ask which dealership you used?

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On 4/27/2022 at 12:52 PM, Spacewagon52 said:

I hope this is just a blip and you find Lexus a satisfying ownership. Yes, it is very disappointing but failures on components do occur even in a Lexus!

 

Good luck. May I ask which dealership you used?

It is Lexus Tunbridge Wells.

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