E-call Wireless Software Update - Recall

[John Yossarian]

Hello All,

Last Thursday I received a letter from my lease holder to take the car to my dealership for the particular update as per the subject line.

In the last month, month and a half my mobile service, e.g. traffic information, communication with the App on my mobile, finding my car, etc. have been sporadically working. More often than not two or three days with no signal at all, then for a few hours working.

I raised this with the dealership before getting the leter and whilst they saw it first hand, they did not do much about it (if anything at all). The only issue they picked up was the lack of map update so I have a booking on 22nd November to do that. I was told it usually takes 4-5 hours as it is a major software update.

And then I received the letter, which is exactly what I believe, the car suffers from.

When I talked to after-sale support they were very surprised as they "did not have anything" on the warranty list. I did not fully get what this meant but they will be looking for the problem and eventually rectifying it when I take the car to them in two weeks. My lease holder insists in bold lettering to have the letter signed by the dealer and send back to them once the issue is gone.

Has anyone here suffered from drop of mobile service and if yes, how has this been sorted out in your case?

 

[Hayzee]

Do you have the Lexus campaign or recall reference number?

[John Adams]

The RZ had a "recall" for this a week or so ago with the letter issued by the Driver & Vehicle Standards agency. According to the letter it is supposed to update over the air. Mine seems to have been done automatically from what I can gather. The letter says you do not need to contact the dealer

[Hayzee]

I think this is the recall in question

looks like many of us will be getting notifications 

[John Yossarian]

9 minutes ago, Hayzee said:

I think this is the recall in question

looks like many of us will be getting notifications 

I do not have the Lexus Recall number to answer @Hayzee's question but it seems exactly what I have been experiencing. It is random but very annoying, not to mention it could have quite dire consequences.