The "My Lexus" App (No Journey History)

[SH20]

Can anyone shed any light on why I cannot see any journey history for my hybrid car when I launch the My Lexus Link app on my phone.   I can see Find my Car and other listings but unlike my wife's Toyota Yaris when  we use the My Toyota App and shows all journeys in the Services List under  Hybrid Coaching where all journeys are listed. 

The thing with having all journey history (up to 100 previous  journeys) is that it is a good way to prove where the car was on a certain date and time, useful I would think for challenging cloned plate issues like speeding and parking violations.   My mate has a 2020 Toyota Camry with the same full access to journey history.  

I'm pretty sure I have the latest version of the My Lexus App. but do we not have the same functionality?

 

 

[NemesisUK]

That function disappears randomly on my app also. Always reappears after a couple of days or less and all journeys are recorded.

The My Lexus app is rather flaky, to say the least!

[SH20]

Lexus Customer Services came back and said the reason why the  my Lexus Link app could not read my hybrid journey history for my 1/12/2017 registered  LS500h  is because it was built one month before something  called a DCM data module was fitted as standard.    Once a car was built  with it the app would allow hybrid journey results to be viewed.   As a DCM module cannot be retro fitted there is nothing more that can be done.