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We all like to winge and moan when we get bad service!

But i have to say - i phoned BT about 20 minutes ago - to ask a question about something i ordered - the annoying (press 1 for...) system informed me (when id gone through the options) that they were busy (shock horror) and that i could hold for an operator...


They would hold my place in the queue - and when i reach the front, they would return my call (to any number) to deal with my request... (within an hour)

Lo and behold - 15 mins later - they call me back...

Gotta say - fantastic idea - i think more companies could benifit from this kind of system!

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know how you feel ian.. they did this for me.. got a call in 5 mins

BT are much better than cable companies.. never had 1 problem.. apart from them selling my information... but i soon sorted that by registering with the Telephone Preference Service.

Broadband is well good too!

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