My Warranty Woes

[Dr Evil]

I just wanted to share my tale with you all.

One of the motors that move the seat stopped working in my IS 200. No problem I thought, its still under warranty, and while I've got a few days off work and won't need my car anyway I'll get it done.

Booked it into Lexus Edgeware road, and they said it should only take half a day. At the end of the day though, they phoned and said the warranty company wanted to send an independent inspector the next day. No prob. there except the inspector never pitched up! As I needed the car again, We rearranged for the following week hoping that my car, the inspector, the parts etc. would all coincide.

I left my car at 8.15 am, but the inspector didn't arrive until after 4.30pm. Then he 'forgot' to send the report back to the warranty company. In the end it was the third day of the second week before the work was even authorised to begin!

No complaints about Lex Edgeware road though. They were great.

Sorry this is so long.

[Brettster]

what was the problem with the seat?

I have a switch on the car seat that makes a noise but does not seem to do anything

car's not under warranty anymore though :(

[Dr Evil]

The motor that moves the back of the seat up and down stopped moving the seat! Its the rearmost switch on the bar.

It would whirr, but no movement resulted. I presumed it had just become disconnected or something, but apparently the seat needed to be changed!