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Navigation System: Please Open The Door, Please Check The Cd Rom


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Hi folks, My sat nav on Lexus IS200 displays this: Please open the door, Please check the CD ROM. WHat i did so far: I cleaned the disk, cleaned the laser in cd device, I reset the ecu, tried open and close the door of the device several times - nothing changed! When i take the disk out it says "Insert the disk into the cd rom. When the disk is in it display the message: Please open the door, Please check the cd rom! Does anyone knows something about this problem?? Thank you

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