I cannot fault Lexus Wolverhampton for their customer care in both sales and service departments. We have been using them since 2001 and the only thing that has changed is the staff in the showroom. They must have a very fast churn rate as the receptionist is always different and we get a different sales person each new Lexus IS that we buy. The service department are very, very good. They are always polite when you visit them, even down to the man who collects your car for service and delivers you a loan car.
We had a bad experience at Lexus Stoke three years ago when we were looking for a new IS hybrid. The salesman, who has now left, was insisting on selling us a white car when we wanted Mesa Red! No matter now many times we told him we wanted a red car, he was trying to sell us a white one. We revisited Lexus Stoke a couple of months ago and met a very nice salesman called Mike, who was very pleasant and knowledgeable about the Lexus range.
We had told both Lexus Wolverhampton and Lexus Stoke that we will be waiting for the 2017 IS300h F-Sport. I sent them both the same e-mail on Friday, 16th December, detailing the car we wanted and saying that we wanted delivery on or about 1st March. James from Wolverhampton replied with a message to say that although he was on holiday, he would contact us the following Monday, which he did. We have heard nothing from Lexus Stoke! Guess who we will be buying our new car from.