UPDATE:
Well, the accident happened on the 18th November 04, and after almost three months of pestering and hassling the insurance company, they authorised the repairs to my car today!
I have had a real tough time getting them to authorise the work, and it's not through the cost factor, it's just the engineer has never been avaliable to talk with my garage.
So, on Thursday last week, i informed the insurance company that until such times as the repairs had been authorised, and the liability had been resolved, i would be ringing every day.
Funny thing was, i only had to ring for two days to get the repairs authorised!
Now the liability is a different thing altogether. basically they are still disputing, but my guys are on the case, and have informed me that her accident report is very vauge, and in places, contradictory, so they will be looking for some law or something in the highway code that will help fight the case, and will not accept liability for the accident (even though the third party is claiming that i accepted liability at the road side, errr, don't think so!).
Sounds like i'm in for some more fun and games with it all for a little while, but i intend to keep ringing them every single day until it's resolved, and i get my 4 years NCB! (fingers, legs, toes, arms and eyes crossed!)
Stu