Gary H

I changed mine yesterday. I quite like seeing the clock move an hour forward/back - depending on the time of year. Little pleasures and all that...!

I'm on my third set of front wiper blades (the rear is still the original). Both sets replaced under warranty. Ever since the car was new, it's always had a weird 'smear' on the drivers side sweep. Not enough to cause great annoyance but it's...'there'. They were replaced by two different dealers without questions asked to be fair to them. However, within days of them being replaced, this 'smear' comes back again. It's as if it's missing part of the windscreen or there's an 'arc' of grease on the screen. It certainly isn't contamination on the screen as I'm someone who cleans a car fortnightly! I can only assume it's either something to do with the wiper arm/mechanism itself or perhaps some tiny manufacturing fault with the windscreen - but it looks perfect to me... Very odd. 🤔

It's been quite a long, drawn out winter. Therefore I do expect poorer consumption. In recent months, going back and forth to work I've been getting anywhere between 48.1mpg and 48.5mpg. You have to account for the use of lights, heated seats and occasional heated steering wheel into that mix - so I don't think it's done too badly at all to be honest. I'm reasonably happy with that. 👍 The only slight disappointing figure I've had over this winter is when I had to head down to Suffolk to visit my brother - so in the region of 230/235 miles from where I am. Whilst it did include some use of heated seats - I'd be surprised if they were used for more than 30 miles in that trip (setting off from home and after our half-hour or so stop...). I'm quite a relaxed driver who'll quite happily sit at 60-65mph. It only scraped above 50mpg. I can't remember the exact figure, but it was something like 50.5 or 50.6mpg. I honestly thought it would be a little better than that - around 53/54mpg given the distance and gentle driving. On the same trip around four months prior to that, it was somewhere in the high fifties so I'm not sure if I just had a bad batch of fuel or this winter in particular was particularly harsh on economy figures. I have another distance trip to do on Monday, up into the North East and back again (something I've done four or five times in recent years. It's around a 340 mile round-drip). I'll be resetting my average mpg count and see how well I do, hopefully getting it comfortably above 50mpg given the weather should now hopefully be starting to warm up a little!

Fortunately I've been in a position to have not needed one during my three years with Lexus so what I'm saying here is with other marques I've had. I've noticed this has become much more common over the last decade or so - either a reluctance to provide one, or if they are available you're looking at a month, if not longer, in terms of notice required. This never used to be the case. Another common trend is now there are a number of car dealers (across the marques) where you have to pay for one - which in my opinion contradicts the word 'courtesy'. If that's the case, then surely it would be best to re-name them as hire cars, rather than courtesy cars. I'd understand the lack of courtesy cars if it was something only just happening over the last couple of years given the short supply of new stock but from my experience, as I said, this has been going on for a good number of years now.

I wasn't aware of any offer until now, no. The dealer hasn't mentioned anything to me. I hope they do, because that would pay for the rubber mats and boot liner I'm kind-of regretting not going ahead with, now... (I have them with the UX I have, as part of the Adventure Pro Pack). I can't even receive a build date for my May '22 order, so I won't be holding my breath on any goodwill gesture...

I remember when I first started driving some 20 years ago, one of my biggest motoring 'pet peeves' were people driving around with their front fog lights on for no apparent reason. I'm assuming it was a 'fad' as whilst I still see it from time to time, it doesn't seem to be quite as prevalent as it used to be. Either that or I've got so used to it, that it no longer registers. I can honestly say that on all the cars I've had front fog lights, I've literally used the switch/button to make sure I know where they are and that they work on purchase and...that's almost it. I think I can still count on one hand the amount of times I've actually felt the weather conditions have warranted the need to use them whilst driving. Not for my own benefit as I don't really see any, it's mainly so others stand a better chance. Oh yes - people who drive around with their rear fog lights on for a day or more after some fog. That seems to be quite a common one.

Still no news on my NX350h Takumi that I ordered towards the end of May '22. No build date, no nothing... I can't say I'm surprised, given it's me that's had to do all the chasing with regards to receiving any information. As I said in my last post, I'll be contacting Lexus Customer Services (on that cr@lexus.co.uk e-mail address) either at the very end of this month or the start of next. That's very much worrying considered I ordered mine three months later in May and the dealer told me at the start of this month it's still estimated, on their computer screen that I saw, to be here in June (he did slip up and verbally say June/July). If that October date for yours is looking more realistic, I could be looking at new year - which would be a total wait of 19 months for a Takumi-spec model. I won't say too much about my feelings about that just yet as I'm 'only' approaching the 10 month waiting mark and everything is of course subject to change, but lets just say it's not overly complimentary! Like what others have said - given you've waited so long like we all have, then I'm sure another few months isn't going to make much difference! I absolutely would not be wanting to pay more for a 'lesser' grade, that's for sure. The only way I'd accept that dealer's option would be to take that alternative car at the price it would have been at the time you placed your order - and that would only be if you weren't that fussed on spec. Otherwise I'd politely decline it and continue to wait. I wonder if these cars are other people's cancelled orders? I'd suspect so, because if they were just building random NX models ahead of customers who have ordered theirs, handed over deposits and been waiting for a very long time - questions need to be asked.

I've twice been told by my dealer that mine is also price-locked to when I ordered it at the end of May '22. I'm assuming (and it is only an assumption) that this would only refer to those who didn't place an order before Lexus suspended sales? I'd imagine they would see an influx of cancelled orders and very upset customers if they decided to backdate this, because the price I agreed to pay was already at the top end of my budget. I saw that article too and I have to admit I just rolled my eyes at what they said. 'Fluid' and 'timings can change regularly' to me basically says they don't really have any idea. I have had to do all the chasing so far. Not once have I been contacted by my dealer with any news, updates or reassurances. As I've said in previous posts, I'm not expecting them to provide definite answers, but it would be just nice for them to keep in touch to show they've not forgotten customers who have been waiting for practically a year (and upwards in some cases, now) and advise at least some sort of estimation of where folks like us are in the 'queue'. I'd be in agreement that head office needs to not only keep their dealerships informed, but ensure those dealerships pass on the information to the customers, rather than the existing 'radio silence' unless the customer chases. My NX 350h Takumi was ordered towards the end of May '22 and was initially told twelve months. In recent months this now seems to be more likely the back end of June/into July according to the dealer (despite my salesman telling me he's only had one customer who has had to wait more than a year 😕)...and that June/July estimate is only if they get build date within the next few weeks...of which that was told to me almost week and a half ago. Needless to say, still no news.

I'm sorry to hear that. I ordered my NX350h Takumi towards the end of May '22 (can't remember the exact date) and after reading this, my heart did genuinely sink. I'm now half-expecting my estimated June date to be pushed way back into next year... 😒 If that's the case, I'm in a situation where if Lexus won't extend my existing contract on my UX beyond September (when it's due), then...well...I'm well and truly stuffed.

How odd. My '20 F-Sport has both auto folding mirrors (well - push the rocker button ahead of the electric window switches to make them fold/unfold electrically, it doesn't do it when you lock/unlock the car) and a heated steering wheel - but it does have the 'tech and safety' pack. I honestly thought the auto folding mirrors was a standard fitment on the F-Sport, but obviously I'm mistaken on that.

I'm glad this has been mentioned because that's by far the biggest complaint about mine in the three years of ownership (three years tomorrow, actually!). The boot is very small indeed. For my general day to day use, going back and forth to work, it's absolutely fine. If I'm travelling on my own, again, no issue. As soon as two or three people are inside though, luggage space...hmmmm...yeah! It's the same when it comes to a full weeks' worth of shopping and the odd weekend away - which always results in a bulging parcel shelf (I don't like *not* having a parcel shelf!). The only way to avoid that is to utilise an empty rear footwell/seat. Ironically, I would say that the UX does have the largest inside/under-armrest storage space I think I've ever had in any of the cars I've owned.

That's exactly what I've got on order (in Takumi spec). My local dealer had one in the showroom at the time and, certainly in my eyes, it looked pretty much perfect. I've always been a fan of Terrane Khaki. I wanted it in my existing UX three years ago but I'd have faced quite a wait to get one (nothing compared to the horrific waiting lists today, however!), but I was set in stone on getting Terrane Khaki on order this time around. I wasn't sure on what interior colour to go for at first, but as soon as I saw hazel, I knew that had to be it.

Well, my UX went in for it's service and first MOT on Friday as I said, which all went well. I didn't see my salesman when I dropped it off first thing. I was 'ushered' very quickly on arrival straight to the service area and I honestly didn't see him when I was glancing across anyway. However, he did actually come across to see me when I went to pick my UX back up again. To be fair to him I'd not seen him face-to-face since about last October (on one of my chase-ups) and he recognised me and knew my name. Cutting a long story short - still no proper 'update' as such, which I must admit, is starting to get me a little frustrated now. Don't get me wrong, I absolutely wasn't expecting him to say "Oh, it'll be here ready to collect next week!". It would have been nice to just see whereabouts I was in the queue e.t.c...something to show me that I'm working my way up the list. Instead, he took me through to the office where the computers were so he could physically show me my order on the system. He didn't say anything, but from quickly looking at the screen as he was working his way through it, I was about 20-odd down the list still... I don't know if that means anything or not, but it didn't bode well. He shown me that it has an 'order number'. It was an 'LA' code with four(?) digits after it. He said something along the lines of that means whilst it doesn't have a build date yet, it must have a slot 'somewhere' which hasn't been moved. It's got down the date of registration as being 22nd June. If you recall, the last update I had from him that it would be June, possibly sooner as he's had several come in a good number of weeks before they were actually due. What he then said is that to get it here for then, they'd have to start building it within the next few weeks so they could ship it in time. If not we're looking at "very late June, possibly July". All I'll say is that if it's going to be July - they can store it for me until September so I can have a 73 plate. I'm not willing to wait 14 months for a new car, only for it to be on a current plate for a matter of a few weeks before the plate changes. I know some people would consider that 'sad', but I'd genuinely feel quite 'cheated' about that. I've accepted a new car in mid-May before now and if I've got to be completely honest, that's about as late as I'd do that again. I didn't think about this next point until after I'd left, but I'm hoping it's not going to be registered to me as soon as it arrives without me knowing about it. I would like to be given that option first. Before I left him, he said he's only had one customer who has had wait beyond twelve months to far - and that's a chap who ordered his in February '22 who still hadn't had a build date. He said he was 'sure' was a fault on his system which he'd raised a case for. So, if he's now telling me "June, possibly July", that would mean I'd only be his second customer to wait over a year... I don't think he realised what he'd said there, given mine was ordered in May '22. Fingers crossed, but I'm not getting my hopes up! Apparently, mine will be arriving in Portbury whenever it comes. How he knows that considering it's not even got a build date yet is another matter! I will admit that something like that was in the back of my mind! Given the 'update' (well, sort of) which I had on Friday, I've decided to shelve that idea of contacting Lexus HQ for the time being. If I've still not got a build date by the end of this month or very early April, then it's something I'll reconsider.

Thanks! In an odd way it's probably good to know the app has been mostly useless in this respect - otherwise I'd have been a bit annoyed to have missed potential updates on my own order! It seems your own dealer is like mine, where information, at absolute best, has been scant. I'm sure the dealers feel the same, but Lexus UK HQ ought to be more active at providing updates to the dealers, so at least it gives them the opportunity to subsequently update customers and saves people like ourselves having to spend time on forums! Again, I fully accept I'm still within that twelve month waiting period with mine having been ordered at the end of May '22. It's just that after nine months and initially being told my the dealer to expect to hear of progress by last Christmas, I admit I'm getting a little concerned at no news now. Obviously I don't know how long it takes for the car to be built, but I'd imagine getting it built, shipped across and waiting at the dealer for me in May would be pretty tough going now. 😕 Thanks for that e-mail address. Much appreciated. I was going to ask if anyone here had any contacts 'above' dealer level which may be able to update me. My UX is going into the dealers this coming Friday for it's first MOT. If I can't get hold of my salesman either when I drop it off or pick it back up again, I'll use that e-mail address. I'll give the dealer one more try for any progress report before I take it further. I'll post an update as and when.

Barring one distance run at the end of November, high 40's is all I've managed for months. As already mentioned though, I always get poorer economy during the colder/winter months. Especially during any particularly cold snap during my drive to/from work where the lights are on practically all the time, my heated seat is on for most of those drives, plus use of the heated wheel first thing in the morning... I would expect to start seeing an improvement as we head into the spring.

In May '22 (can't remember the exact date to hand, but it was towards the end of the month), I ordered an NX350h Takumi, in Terrane Khaki with the Hazel Smooth leather and panoramic roof. I was told the estimated lead time would be twelve months - so May '23 for delivery. I was okay with that as my current 20 plate UX250h remains with me until this September (I thought it was March when it turned three years old, but it turns out it's on a three and half year deal...). At the time of ordering, the dealer told me to not worry about that (at this point I thought I'd have to change cars this March) as Lexus would 'see' I have a new car on order and would extend my current deal until the new car arrives. I don't know how true that is, but I'd be interested to hear from others. I was also told not to expect to hear news of any progress with regards to a build date until around Christmas. I was also told there would be 'a wait' after the car has been built as it takes approximately eight weeks to ship across. I duly paid my £1000 deposit and left. Christmas came and went and I hadn't heard a thing from the dealer, so I paid them a visit. Whilst they were very polite, they basically had no news at all. No progress reports over those seven months - no nothing. The salesman was perfectly honest with me, smiled, shrugged his shoulders and said all he's giving customers at the moment over lead times is bad news. I can't say I felt overly optimistic when I left. I called them a week or so ago for a progress report, thinking surely by now they would have something on their system. Especially given we know the order books for the NX are now closed. Sadly not. Still no build date, no sign of any progress - no nothing. Just a simple "You might be looking at June, but we've had a few customer's cars coming in a few weeks sooner, so it could still be May...". So, there's a possibility it's gone back a month (so a 13 month wait) and if I hadn't have called, I wouldn't have known any better. Basically, it's me that's had to do the chasing. They've not been in touch with me with any updates. Maybe that's my fault for not being more active in this? However, having seen other fellow members getting updates from their own dealers does make me a little frustrated by my dealer, I will admit. I haven't been set up with any apps to monitor progress. Until I started scanning through this thread, I didn't know such a thing was available to be honest. The dealer has never mentioned it to me. If I had some form of progress report and could see I was working my way up the queue I'd probably feel a little easier over this, but without so much as a build date (or when to expect one) after almost nine months of waiting, I have to say faith in the company as a whole has taken quite a knock. I'm an incredibly patient person and I know I'm probably worrying a little too early at this stage, but time is ticking on now. I've largely left the dealer in peace as we all know the situation with regards to chip shortages but I'll be interested to know if any other members with NX's on order can relate to such a lengthy time without any progress on their new car at all. I do honestly feel as though I've been forgotten about. I'll need to know over the next month or two what's going on because if it's bad news, I'll need to either arrange to keep my UX more long term or start frantically looking elsewhere for a replacement.

Hello there... I first come across this forum a few months ago whilst looking to see if anyone else had similar/ongoing waiting time issues for the new NX. Until now, I've just glanced over a couple of the threads and have now decided to sign up and take part in discussions when I have a bit of spare time available. I currently own a 2020 '20 UX250h F-Sport in F-Sport White with the red leather option, tech/safety pack and the Adventure Pro pack. It was the showroom model at Liverpool Lexus at the time. I've really enjoyed owning it overall, despite it's small boot. It's my first Lexus having been with Audi for 12 years until that point. I am very much hoping to stick with Lexus heading into the future, but I'll explain that more in the relevant thread for NX waiting/lead times! All the best.