Gary H

Very much relatable. I wasn't particularly happy throughout my waiting process (as well documented in the '2023 Delivery Date' thread) and I wasn't particularly impressed with the collection either. Fortunately down to fellow owners on our forum, I was made aware of the lack of a second key, no locking wheel bolts or user manuals. I could prepare myself for that disappointment. If it wasn't for kind members here telling others about this, I would have been none the wiser until physically sitting in the dealer on collection day. I'd have been even less impressed...well furious after that extended wait, actually. As customer service goes, I think that's incredibly poor. Like yours, mine also currently lacks all of these - and I have no idea when the key or locking wheel bolts will turn up. Cutting a long story short, I was simply told it could be "up to a year" - and that was said with the shrug of shoulders. I actually doubt either will ever arrive as I have no faith in my dealer at all. I also had an Audi Q5 (late 2016-2020). One of the last of the original models and I just posted about it on another thread actually! I'm going to directly compare my NX to it as time goes by - but it's still very early days for me to say anything fairly. All I can say is the Q5 was a fabulous car. It's one that I do wish I'd have kept hold of for a little while longer. I'm happy with the NX and I would say in terms of 'waftability' it beats the Q5. I know that only twelve days into ownership...! @HMT Please do indeed keep us updated! I've not bothered to chase yet.

I can't say I've noticed any harshness on the ride of mine... 🤔 There's a few rough ruts in the roads not too far from me which can be difficult to avoid which I know it 'thumps' over (where you know an extra inch or two of rubber on the sidewall would help) but it's acceptable. Overall, it gives a smoother ride than my old UX - and that was a comfortable place to be given the size of the car. I find the NX generally 'glides' over most surfaces of the roads I've used it on so far. It's been very good indeed. I've yet to take it on any trip more than about 50 miles in one-go, but you can tell it's the sort of car which should waft across, up and down the country with ease. With any luck, it's first distance run (of about 240 miles - one way return trip the following day) will be taking place in just under three weeks. Just for the record, my Takumi also has the Bridgestones. @bomberman - I owned a 2016 66 plate Audi Q5 S-Line (one of the very last of the original models - so the same basic shape as the one you had) from new until 2020. It was the 'Black Edition', so had the bigger 21" alloys. Still arguably the best car I've ever owned. I absolutely adored that thing. That was surprisingly comfortable given the size of the alloys but did notably 'thump' over more bumps than the NX does. Both have a near-identical 'gliding/wafting' feeling about them which I do really like. I'm only twelve days into owning the NX at the moment so of course it's still very early days, but I'm confident in saying, for me at least, the NX is a more comfortable car. I notice you mentioned yours has the Yokohoma tyres - whilst I have the Bridgestones. From my experience of tyres, Bridgestones are generally soft when it comes to compound - which might possibly explain at least some of the rough ride you're experiencing.

Yes, I've seen that article myself and my blood did start to simmer again, I will admit. When I collected my NX on 1st September I was basically told the second key "would follow" but I got a shrug of the shoulders when I asked roughly when that would likely be. Maybe not in these exact words, but it was along the lines of "up to a year...?". That also includes the issue with no locking wheel bolts. The dealer wouldn't be held to any date, period of time or anything. The scantest of information - which is basically the best I had out of them during my 16 month wait...and that's only after several complaints. Very poor indeed. Without a spare/second key, I'm literally holding onto my one and only key with dear life.

This would genuinely be a nightmare if this ever happened to me. Touch wood it never will as I don’t think I could manage it on my own. The oddest thing that’s happened so far was a few days ago. For a few seconds, my Lexus Link+ app, after having to log back into that, connected to my old UX which I removed back on 1st September when I collected my NX! 🤔 I was just beginning to curse at my phone and wonder what had happened, when the screen suddenly changed back to my NX with all the correct information.

Thank you for all your comments so far, folks. I do appreciate them. I didn’t really want to comment further on this thread until I had the car for a week and taken some time to reflect - so apologies for the delay in responding back. I could have said a lot more in my opening post and I admit what I did post was the ‘toned down’ version. I did actually remove quite a bit from it before hitting the post button because after I read it back to myself, it did turn into a bonafide moan. More so than just about anything I ever posted over on the ‘2023 Delivery Date’ thread! I literally drove it back from the dealer on collection day and that was it. The collection experience... Yeah... Let’s just say it would have been better if I was just given the key by the receptionist and sent on my way. I never did go back to it until the following day until I put my own things in it as I was at 'bubbling point' by the time I got back home. As things stand, I’m up to 268 miles. With just one exception, I’ve basically just used it to go back and forth to work as if it were a courtesy car. At this point, it really is just "an car" to me. It’s not that I don't like it. Far from it. It's a very good car. It's just the whole poor experience right from ordering up to and including collection really has put a dark cloud over the whole thing for me. It serves as a reminder of Lexus incompetence (something I’d never thought I’d say) and no customer service with new vehicle sales. Not to mention no manual means I’m frustrating myself trying to find out how things work by pressing random buttons and seeing what happens. I don’t think those who ‘only’ had to wait up to a year to get their identical cars (and/or given more priority) quite realise just how chronic some fellow customers have had it with the NX ordering process. Even now, with missing bits such as second keys and locking wheel nuts (with no idea how or when they’ll turn up) - it just adds insult to injury. I appreciate that may sound harsh to some and I respect that. I can only be honest with how I feel. I’m really struggling to justify the ‘premium waiting time’ with my NX over other NX’s. Is the Terrane Khaki paintwork any different than others? Is the Hazel interior or any other fixtures/fittings any better? Is the engine/transmission any better? So, what exactly makes this particular car worth those extra months? As the saying goes, time is a great healer and my mood may change going forward. I really, really hope it does. Lets just wait and see. In the meantime, if anyone has any suggestions over where I can purchase some locking wheel nuts without involving Lexus (so I might actually get somewhere), please feel free to let me know. Then there’s just the issue of getting the second key which I don’t know how I’m going to get around. At that point, I can then decide whether to keep the car or cut all these troubles and move to another manufacturer.

My UX did have two stubborn 'bits' which evaded removal even by attempts of using a pin/needle. One in the front passenger and one in the rear passenger. Not really noticeable if I didn’t point them out, but when you knew they were there and knew were to look - it become annoying! As someone who generally doesn’t 'do' eating in cars and has always been caring, I've no idea how it happened. I'd love to know if the dealer ever found them and if so, found a way to remove them if they decided to re-sell it on. Fortunately my NX remains 'bit free' so far when it comes to it’s perforations. Then again, It's only a week old! 😄

I never got a service book with the UX I had - so when it went in for service, I also asked for a printed copy for my own records, which I kept on file. Not ideal, but it worked. At the moment I'm just trying to figure things out for myself. I did briefly look at the PDF from the Lexus website to see if there was a list of "Hey, Lexus" voice commands but I grew so frustrated after finding nothing after about 15 minutes that I closed it down and never went back to it. I hope you don't mind me asking, but do you have an e-mail address for the Sales Director by any chance? I’ve given up with the Customer Services one after my third e-mail. Being one of the ‘non-priority customers/orders’, all they done during my order process was bounce me straight back to the non-helpful, unresponsive dealer - hence my e-mail to Customer Services in the first place. The last time I done so, it ended up with me receiving a rather bolshie phone call from the salesperson (which I'll now reveal as to one of the 'more going on behind the scenes' problems I had during my wait, which I didn't announce in the '2023 Delivery Date' thread).

Another 303 Areospace user here... It’s genuinely one of the best interior plastic dressings I’ve come across and can be used very sparingly indeed. It has barely any shine to it (if at all) if applied correctly and of course, non-greasy. My NX is too 'new' for it yet but I generally used it on the interior door panels of my UX when it got upwards of about 18 months old. They came up a treat and arguably looked better than new. It certainly isn’t the cheapest product of it's nature on the market, but worth every penny in my opinion. For the cracks and cervices, I have a set of very soft detail brushes. You can also use small artist-type brushes you can pick up from the likes of Hobbycraft.

I had this very gripe when I had my UX. The standard factory setting was way too sensitive for my liking. I could literally go under a road bridge or go past a few trees and the lights would come on. It was almost discotheque-like on some roads. Even on it’s lowest '-2' setting, it was still a little too sensitive for me. I don’t really know how to reduce the sensitivity in my NX yet. I think I’ve found where the function is but it just says 'brighter/darker. What one turns the sensitivity down?! I really do wish there was just a simple 'off' setting for the lights. I really do loathe that it’s either auto, sidelights or dipped headlights and it’s one of my biggest bugbears with most modern cars.

That's absolutely lovely indeed and has the same alloys my F-Sport had. On the outside at least, that's exactly how I wanted mine to be. Unfortunately, I scoffed at the estimated lead time for Terrane Khaki in an F-Sport, which at the time was something like 14 weeks. In the end, I settled on my second choice of colour - F-Sport White, which I agreed to take the showroom model my second-nearest dealer had in the showroom. It had the red leather I wanted (from the Premium Pack), plus the Tech & Safety Pack I was looking at. It was basically everything I wanted - but in white instead! The Terrane Khaki colour this time around, on my subsequent NX order, was the non-negotiable part! 😄 I wasn't prepared to miss out on it again! I wasn't too fussed over certain elements of spec - I just wanted Terrane Khaki! Again, I really do hope my UX goes to a nice second owner because, like all my cars, it was very well cared for. It's just a shame the boot space wasn't better (deeper) because I still love the overall design of it and I know all that touchpad business mine had has since gone. I'd have ordered another. Probably a Takumi...in Terrane Khaki of course! 😄

I've got no service book (I never had one with the UX to be fair) or a manual. I was basically given my one and only key with a second 'key blade'. I don’t really have much of a clue what half the features are on it and I’m not going to sit with my bulky laptop in the car searching through a PDF from the Lexus website. Incredibly disappointing from my own perspective.

Well done on your collection! I also collected mine on 1st September. I’ve not wrote about the collection experience as of yet (I will do when I have more time) but like yourself, it wasn’t the best. Mine wasn’t even in the handover room... That’s just to give you a taster... Other than that - the same as you. No second key - just the blade. No locking wheel nuts, no jack and no manual. I was also told Lexus are taking liability on the issue with the alloy wheels but typical of my dealer - I’ve had no e-mail to confirm this. Just verbally. I wasn't even told about any smart wallet key. I was aware of it thanks to this forum, but it never came up on the day - as if such a thing never even existed. I have no idea how I'll be informed about when the second key or locking wheel nuts arrive - and I certainly have no faith in the dealer telling me. I noticed mine did stick at the top of the fuel gauge for quite some time too! I think it was around the 90-ish mile mark before it came off that top segment - very impressive. It was then about another 50 miles after that before it dropped the second one onto three quarters. I've not tried sport mode in mine yet. I'm someone who is quite 'old school' and will gently run-in an engine for the first few thousand miles.

I had something bizarre on my app for the first couple of days - which fortunately seems to have cleared itself since. Apparently, my car was due it's 'service and maintenance' with only six miles on the clock - warning me with the red triangle and exclamation mark. That remained the case for the first 100/120 miles or so. Also, for the first few days it was claiming random doors were unlocked - such as the boot lid and nearside front passenger door for example...whilst the whole car was locked. 🤔 Fortunately, this also managed to clear itself up. I generally didn't use the original Lexus Link when I had my UX (it took me almost three years for it to hook up to the car as I just couldn't figure it out...) and the newer Lexus Link+ isn't something which I'll be using with my NX. Each to their own of course and it does show some decent stats, but it seems a bit 'gimmicky' to me.

It's the colour I wanted my UX in to start off with and I'm delighted I've finally been able to get it in the NX. A truly stunning colour in the sunlight and it's already had an admiring glance (plus comment) from a passer-by a few days ago. I know what your wife means by a 'green car being unlucky' thing! I had two people at work mentioning just that when they found out I'd gone for it. It's not something which bothers me personally. My brother also once owned a green mk4 Fiesta (Jewel Green) and had that for about three years without any problems.

It looks like the locking wheel nut issue continues unfortunately, as there was none supplied on mine either. I was going to make a semi light hearted joke with the salesman about this and say something along the lines of "I’m assuming it’ll be another 16 month wait for those to come, like the car?". However, at the point I was just about to come out with this, he basically shrugged his shoulders when confirming mine had none and said "it could be up to a year". Well, that would have backfired on me. At my particular dealer it looks like what I thought would have been an over the top joke looks close to being the actual reality. 😕

I could have written practically the same thing myself, Colin. I recently collected my NX350h Takumi after sixteen months of waiting and indeed, just one single key, no locking bolts and no paper-copy manual. I have no interest in using my own time and money in physically printing one off the internet. I think the lack of a manual is particularly stingy when you’ve spent considerably over £50,000 on a car. Especially with one which has so many features. There’s all sorts of weird and wonderful things on my screen which I've just had to leave alone for now. I'm literally just getting into the car and driving it, ignoring everything else other than the heating controls. Indeed, no plans on supplying them at a later date either, which on collection day come as yet another kick in the teeth to the many I already received during the course of my sixteen month wait. Second key or locking bolts arrival? No solid answers given - just "may be twelve months". Given the complete lack of correspondence from the dealer for the vast majority of my wait, this came as no surprise to me. I have no confidence they’ll ever arrive. I was told that Lexus are currently accepting liability for any alloys that are being stolen, though. How true that is...I don't know. Basically, the impression I got was that I should be grateful I was able to get the (incomplete) car from them...after sixteen months of waiting. I had four Audi’s back-to-back before I moved to Lexus in 2020. My NX350h Takumi is my second Lexus and will likely be the last.

No problem @gdamorini! I've replaced it with an NX350h Takumi, which I collected earlier today. I've not long updated my profile and picture to suit.

I had the same issue with my UX. After three and a half years, despite careful ownership, it had picked up a few light scratches on the plastic above the interior door handles. I was surprised that they wouldn’t come out either. I was able to 'lessen' their appearance with some Aerospace 303 but it's not really something I like to use unless absolutely necessary. I also noticed a light scratch on the glovebox lid which appeared about six months into ownership and I never did find out where that originated from. It's certainly something I’m going to be more wary of in the NX.

Some good news, folks. Just to confirm that my sixteen month wait was finally brought to a close today. Just for those who are curious, here it is: Normally on 'new car day' I'm very happy, 'full of beans' and on top of the moon. I can truthfully say that this is the first time in many years of new car collections, I’ve never felt so 'care free' about it all. I'm annoyed if anything. It really has beaten me, this one... Again, if there's any genuine emotion coming through - it really is just 'relief'. As explained in the '2023 Delivery Date' thread, I don't know when it was built, I don't know what ship it was on and I don't know when it arrived in the UK. It was just built 'at some point' randomly in June (even that’s debateable) and then just 'materialised' at the dealers nine/ten days ago. That's all I know about it. It's a complete unknown otherwise. I'm unsure whether a review at this stage is necessary as I respect 'everyone and their dog' have had their NX's (from first half of 2022 orders - even sometimes more recent) for many months already - so I'm unlikely to go to that length as people's interest will have waned. You all know what the script is with them already and I certainly don't want to waste my own time or yours. It's just a case for me to play ‘catch up’ with a MY24 car which technically I didn't order. I know many have said "you’ll enjoy it when it arrives" and phrases to that extent. Well...only time will tell. I've literally just driven it back from the dealer within the last few hours, parked up, took a few quick pictures and walked away. 'Enjoying' it really isn't a sentiment I can share at this moment in time. Time is a good healer though. Let's just wait and see. True, it's a car that may be worth waiting six months for, possibly twelve... But 16? Plus, with little sympathy for the extended wait or the trouble this has caused. After all, it's no better than any other NX out there, is it? As many other NX owners have already experienced upon collection - there's no locking wheel nuts, no second key (just a spare 'key blade' for now - which I've been told to literally protect with my life) and no instruction manual. No estimated dates given for either the locking wheel nuts or second key, either. A mere shrug of the shoulders and told it could take "up to a year". 🤷‍♂️ <Takes a deep breath> “Pppppppffffffffffffff................” 😣

Well, *in theory* it’s the big day tomorrow. Put the balloons and fireworks on standby! Now that Lexus has made sure almost everyone else from first half of 2022 orders (quite a bit later too...) have already long enjoyed ‘the cake’ of having an NX, it’s finally my own collection day after a grand total of 16 months of waiting. It’s a day which I honestly thought as approached the ‘first anniversary’ mark back in May would never likely happen - at a time when I felt at about my absolute lowest point with this order and the supplying dealer. It was getting to the point I thought the company was hoping I’d die before they’d finally dust off my old order form stuck at the bottom of the pile, scramble together some left-over parts from other completed orders and actually build it. I’ve not physically seen the car. Just two low quality pictures. One of the front end of the car and that interior shot through the window, as I shown on here. I’ve never had any tracking details for it when it left the factory or heck, even when it was built. No e-mail from them to confirm anything other than my initial order either - and even that I had to wait for. It just eventually (and no doubt reluctantly) ‘turned up’ at the dealer. In my humble opinion, my order has never mattered to the company. It does genuinely seem that the longer you have to wait for an NX, the less you’re thought of. There’s been so much silence, unknowns and negativity throughout the majority of this time that tomorrow certainly isn’t going to be the usual ‘happy day’ of collecting a new car. I’m not particularly looking forward going to the dealer that has spent the bulk of the last sixteen months effectively avoiding any sort of contact with me wherever possible, only resorting to brief scraps of information when I’ve had to complain to Customer Relations. It’s simply going to be a day of relief for me and hopefully draw a line under the whole fiasco. With any luck, this should be one of the last times I’ll be posting to this thread - just popping back to perhaps to tie up any loose ends if necessary. (*Why did I say ‘in theory’ - I’m aware of a possible situation which may arise when I turn up tomorrow 🙄🤦‍♂️. No, I can’t say I’m surprised in the slightest but more on that after I’ve actually collected the car) That’s good! I only got to find out the car arrived in the UK when it turned up at the dealer...! Glad to hear your long wait, like mine, is now pretty much over! 👍 After such a long wait, the dealer should be very accommodating towards registration requests of that nature. As I've said before, there's absolutely no way I would accept a car within a few months of a plate change. I'd expect something pretty special from the dealer to tempt me otherwise. Well done on getting the free service. You've probably read the dealer are going to honour the finance agreement from 16 months ago for my own extensive wait (which at the time was only a 'rough guide' and not guaranteed like the price of the car), which of course would be considerably different today. If it wasn't for that, getting more money again for my trade-in UX or a free service was going to be my next step. I've not opted for any of the paint protection e.t.c. to mine. I'm incredibly fussy over car detailing anyway and what they offer is something I can effectively do on my own car over the coming few months anyway. I also have my own dashcam - although I'm planning on upgrading soon anyway. Thanks for the heads-up on the key situation. No doubt I'll tell you and everyone else how it came to me in this respect as I do plan on creating my own thread for it. I really hope it all goes well for your collection tomorrow - as I do hope all goes well with mine. It's certainly planned for tomorrow but as I just said above, I've been made aware of a 'situation' only today which may possibly potentially delay that. I would be unlucky though - but given our own extensive waits above and beyond most other orders by a considerable margin, that really would be typical of my luck!

Well folks, today is the final full day of owning my 2020 UX250h F Sport. I promised a few months ago that I’d give it an overall review before it was traded in, so here it is! The upsides? I still think it looks ‘fresh’ in terms of design. I think Lexus done a decent job with it personally and certainly one of my own favourite designs they’ve come up with for a good number of years. I’m also glad I have an earlier F-Sport without the colour-coded wheelarch mouldings - which make it more distinctive than the colour-coded jobbies you get now - but that’s just down to personal taste. My particular example also has the red leather, which I think really suits the car and does a lot to brighten up the inside (as it doesn’t have a sunroof). In a way I’ll miss this as it’s always looked welcoming and made me smile. As soon as I saw it in the showroom, I knew the red leather was going to have to be a non-negotiable part when it come to ‘wants’! Whilst the ride isn’t perfect thanks to run-flat tyres, it’s actually been softer and more compliant in terms of suspension than the car it replaced (an Audi Q5) which come as a pleasant surprise. If it wasn’t for the ‘skittishness’ of the tyres over bumps, I would have happily given it ‘five stars’ given the size of the car. It’s still very, very good though. Speaking of comfort, I’ve never had any notable issues with the seats. Another impressive feature about the UX is it’s refinement given it’s size, thanks to it’s hybrid system. The only real noise that comes from the car are from the run-flat tyres as the engine is either not running or very quiet! At launch, the press criticised it for it sounding ‘harsh’ up the rev range. All I can assume is that they were using two thirds throttle or more everywhere they went... Basically, driving it like a race-car rather than treating it as a road vehicle on public roads. I’ve always been happy with the quality of the radio and speakers. It’s been one of the better cars I’ve had in this respect. Certainly in the top three. The salesperson at the time certainly wasn’t wrong in saying the standard system is decent. It really is. Whilst I know the touchpad infotainment system comes under criticism for being a bit fiddly and confusing to use, I was alright with it after a couple of weeks of using it. It’s just what you get used to. Sure, it’s not perfect and there are indeed some bits on it I have to think about where ‘such and such’ a feature is, but overall for the bits I need to use of it, it’s found easily enough. The downsides? Not that much, I’m pleased to say. Whilst I still very much love the look of the UX inside and out - the interior door panels could do with being a little less ‘plastic’. Especially given it’s premium price. The boot is too small and it’s by far it’s biggest Achillies heel. Right from day one it’s something I’ve not liked (I thought I might just about get away with it - sadly not) and it’s the main reason I’m changing it. It’s fine for just me and going back and forth to work. Unfortunately, whilst that’s what the car is ultimately used for, including the odd day-trip out, there are times where it’s been left wanting if there's been more than two passengers and/or needed for a night/two night trip away. The rear seat has had to be utilised as additional boot space. The rear cabin is a little short on ‘window space’ so I’m told it can feel a bit claustrophobic on longer trips. Personally, I don’t have an issue with it but then again, I don’t think I’ve travelled in the back of it (with my father driving it rather than me) for more than about ten miles! Would I recommend one to a family? No. I wouldn’t. That boot space really does limit it’s market and I only hope this is significantly improved (certainly in terms of depth, rather than length) for the second generation. If the boot space was about 20% bigger, I would have seriously considered simply replacing my outgoing UX with another one. This one is just a minor point, but I was disappointed to find it didn’t have any hydraulic bonnet strut(s) and has to be held up with an old-fashioned stick. I’ve not had to do that on any car I’ve owned for about ten years prior to the UX... Finally, whilst it certainly looks like a characterful car, it’s always felt rather ‘soulless’ to drive. There’s nothing wrong with the way it drives - it just lacks unique qualities and sounds I’ve had from other cars in the past. It does feel very much like a Japanese machine. Run flat tyres also make it rather skittish over bumps if you’re not pointing the wheels ‘dead ahead’ too - something that did take me a while to get used to. ---------------------------------------------------------------------------- So, that pretty much wraps up what I’ve felt about the car over the last three and a half years of ownership of my first Lexus. The sun is now setting on it’s time with me. It’s been an ultra-faithful companion and whilst it’s not been my best or favourite overall car I’ve ever had, I do sincerely hope it’ll go to a good second owner who’ll take care of it. It’s given me happy memories. Whoever takes it on will get themselves a thoroughly decent, reliable and well equipped car. I hope it's an insightful look for anyone who is looking to buy one.

That’s not good news at all. So, the component shortages continue... The Japanese seem to be really struggling to recover from Covid/lockdowns. It’s clear at the moment the JIT model (Just In Time) is coming back to bite them time and time again. The company have already tarnished their reputation with the way they've treated and ignored long-outstanding orders as it is. This will just make matters worse. I wonder if any Lexus dealers will be contacting waiting customers over the coming days/weeks...? I've no doubt the 'better' dealers out there will make a effort, but if you have a...'less than good'...dealer, prepare yourself for months on end of complete 'radio silence'. If it comes as any scant consolation to those left in ‘the queue’ for an NX (and there really can't be many, now), just remember it's taking me 16 months to get my hands on an NX350h. A few others have waited even longer than that. If you're going to be told a new lead time of a year or under - and I mean this in good spirit - consider yourself lucky.

How incredibly odd @Deb. To get so close to Portbury and then...turn around?! 🤔 There must be something weird and wonderful which we don't know about... I suspect @Ken R offers the best explanation amongst us, here. Welcome to the forum, Kurt! I hope you're well! I suspect if you've been keeping an eye on this forum and particularly this thread, you probably feel as though you already know some of us! Believe me, this place has been literally my number one source of information. If it wasn't for this place with some incredibly helpful members, I would have still been completely in the dark with regards to my May 2022 order until the last couple of months. In the last twenty years of buying new cars (I can extend that to 25 if I also include my father's that I've been involved with), I have never come across not only a wait of this nature but also such a lack of care/information from the brand. It has genuinely astounded me - and that's a hard thing to do. As things stand...and there's still time for something else to go wrong with my order given how the rest of it has been treated...I'm due to collect my NX this coming Friday, which will be 1st September. At least I know the car is sitting there at the dealer now, which is genuinely reliving and came as welcome news. I believe mine is also a MY24 car, but that's purely down to what I've been told on here. Otherwise I'd be none the wiser. Also, even though I know the car is there, I still haven't been told anything about the second key/locking wheel nut issues and if I'm affected or not. I'm assuming others who have theirs were lumped with this disappointing news on collection day. I'll very likely be discussing the business of whether it's been worth the 16 month wait or not over the next couple of weeks or so. It's been an incredibly long time coming, this car. Notably more than most. All I can say is fingers crossed all goes well, or as well as can be, for me on 1st September.

That's similar to me, although I tend to fill up when I’m between a quarter and a half. I can count on one hand it’s been down below a quarter. I always like to have a sensible reserve! I'm generally on the slower end of the driving spectrum so yes, based on my average MPG, a full tank for me has near enough always been into the 400's in terms of miles.

I should have held-off just a day after yesterday's post! 😄 My collection day has now been confirmed as 1st September and I've also been given my '73' plate registration number. At least I now know for sure I've got beige glovebox lid in mine - which I'm still unsure about... I was never offered a trade-in value at the time of ordering. The reason given was because the dealer would only guarantee that price for three months. They said that right from the outset and wouldn’t even give me a rough idea of what they would offer me. I was told they would honour the price of the new NX as it was in May 2022 when I ordered it (which they have) and they worked out how much the finance would be if the car would be there after a few months. However, they said this particular part was to only give me a rough guide and wouldn't be guaranteed. They'd only honour the price of the car. Obviously I can’t speak for the few others who have had a similar ridiculously extended wait as I have, but I think because the dealer have on record two out of the three complaints I've made to Customer Services, they did also eventually agree to honouring the same finance/APR rate as I was quoted last May too. I will admit I was genuinely surprised by that given how much things have changed in that respect in the last near-16 months. I thought they'd try wriggle their way out of that one, but fair play... I think the only piece of positive news to come out of this whole saga with my order is that because I’ve been kept at the 'back of the queue' for so long, I'm paying upwards of £5000 less for the car than what it retails at now. They certainly won't be making all that much out of me on the finance either, after making some sums earlier. Not that I should care - the dealer and Lexus have only got themselves to blame for that. There's no way I'd be able to afford the car now, at current retail price. I was close to my limit as it was almost 16 months ago. I really do wish you well with the trade-in value with your Honda. I got pretty much what I expected for my UX (give or take a few hundred pounds) and if I had to pay the current APR rates, it would have really started to sting for me. I only hope the company can get their act together on future NX orders. It would be nice if we all had similar lead times and were treated with the same priority, rather than having very long-waiting 'outliers' like myself and a few others - which it's long since become clear they don't care about. Great news, Deb! I thought ours would have been on the same boat given we had similar ETAs, but it looks like mine was about a week and a half (ish) ahead. Again, I've no idea what ship it came in on or when it arrived in the UK. I only got to find out it's whereabouts in the world when it actually arrived at the dealer. 🙄 Indeed, fingers crossed you'll get 'the call' soon. I collect mine on 1st September - so just over a week to go. I genuinely can't wait for this to be all over and done with. It's been (or will be by next week) near enough 16 months of demoralising wait.