Ok, my reasoning is this - I pay £29.99 a month to BT for a 512K connection. Within any given 24hr period, the line will drop at least once, and very often 2 or 3 times (so much for an 'always on' connection). Browsing used to be quick, but now it's quite slow, comparable to what I used to get on ISDN or modem - the LOC forum home page takes a good 30-40 seconds to appear. I have given up ringing the helpdesk as the answer is always the same 1) There's nothing wrong, 2) I must have done something or 3) Power everything off then on again. They say they've tested my line and everything is normal.
I happen to have a neighbour 4 doors down the road who used to be with BT but changed to Zen because of similar problems. He pays just over £24 and hasn't had a problem since switching. On some occassions I take my laptop down to his place & he lets me use his line when I can't connect from home! Never had a problem with his connection (and he always has lots of beer in the fridge)! :winky:
Couple that with the fact that Zen seem to be well ahead of BT in the speed, reliability and service ratings, I'd be a fool not to give them a try. Yes I appreciate the local loop is on BT's wire, but there must be parts of the overall infrastructure that Zen do differently to get such good ratings. And if they go bust selling their 512K package at £24 rather than £29, and BT are the only ISP left, then (maybe) I'll consider changing back :P
I've nothing against BT personally, and I'm sure they have many happy customers out there - I used to be one! This is just my personal experience.