Charging plug not locking in on car

[Hayzee]

9 hours ago, Ken R said:

Awaiting the BG planning team giving me a date for an engineers visit

I have the same wall box. Do you know what warranty there is on it. I can't find the original documentation.

[John Adams]

3 hours ago, Hayzee said:

I have the same wall box. Do you know what warranty there is on it. I can't find the original documentation.

3 years from date of installation

[Ken R]

58 minutes ago, John Adams said:

3 years from date of installation

I thought it was only 27 months???

[John Adams]

3 hours ago, Ken R said:

I thought it was only 27 months???

I've just checked my warranty and it definitely say's 3 years from date of installation. I'm currently about to start my 3rd year.

[Harrier Man]

Any update Ken? Are things working now as they should?

[Ken R]

Whatever BG did remotely Malcolm it appears to have cured the issue however the indicator lights on the wallbox now don't follow the previous sequence (blue flashing indicating charger waiting etc).  Have been promised a call from the BG engineers planning team but clearly they are not in a hurry!

[MarcG]

I have had the same issue intermittently. I'm using a Hypervolt 3 charger. I find that double locking the car solves the issue