Lexus Link + App

[Tel]

The App & the Lexus Portal often inform me my Password is incorrect yet it is not.

Anyone else had similar issues ?

Tel

[knotfooled]

When my car system required me to login every 3 days or so I really regretted my long password. My lexus dealer had no idea how to change the password and strongly advised against using the option to reset to factory state in the settings. Fortunately the system is now working properly.

[stepppy]

1 hour ago, knotfooled said:

When my car system required me to login every 3 days or so I really regretted my long password. My lexus dealer had no idea how to change the password and strongly advised against using the option to reset to factory state in the settings. Fortunately the system is now working properly.

It seems that a lot of the issues with the app is to not have a too complicated password.  I am a stickler for long complex passwords, but it seems the Lexus app is fine with length, but not too many symbols.  The consensus seems to be just have @ as the symbol and then just a combination of letters, numbers and upper case.  

I read about this over on the NX forum before I took Delivery this week, so I anticipated this quirk and created a nice long password with lots of variation, but just the @ symbol.  So far everything is working well.  It took just over two days for everything to come online.