Lexus Warranty - Impressed!

[Philrcf]

Being new to Lexus ownership I had high hopes for the 10 year warranty, but was slightly sceptical.

Had to take my newly acquired RCF to Lexus Edinburgh, having not noticed on purchasing that only cold air was coming out on the passenger side.  Additionally, drivers seatbelt wasn't retracting too well. It was a private purchase, but with full DSH.

Superb dealer experience really well looked after and no charge for diagnosis. The entire passenger heater box needs to be replaced, along with the seatbelt.

Non warranty cost is £3k ! Covered in full, without hesitation, subject to taking a couple of weeks to get the parts.

Shows the value in dealer servicing, especially as these cars age.

[Jgtcracer]

4 hours ago, Philrcf said:

Being new to Lexus ownership I had high hopes for the 10 year warranty, but was slightly sceptical.

Had to take my newly acquired RCF to Lexus Edinburgh, having not noticed on purchasing that only cold air was coming out on the passenger side.  Additionally, drivers seatbelt wasn't retracting too well. It was a private purchase, but with full DSH.

Superb dealer experience really well looked after and no charge for diagnosis. The entire passenger heater box needs to be replaced, along with the seatbelt.

Non warranty cost is £3k ! Covered in full, without hesitation, subject to taking a couple of weeks to get the parts.

Shows the value in dealer servicing, especially as these cars age.

Good news, I take the car to Lexus Newcastle at the moment but Edinburgh is actually closer.  May give them a go next service…..

[RadicalCoupe-Fuji]

My seatbelt was not retracting either, I just gave it a clean & its OK now.

[Philrcf]

Tried the cleaning option, as did the dealer, but no joy hence the replacement.